Haalcyon
Banned
Re: Thinking about a Nexus 7? Beware...
All you're doing is making it even less likely, if that's possible, that Asus will get my $$$$, especially with LG and even Samsung around.
via the tablet
Here's a pleasant update for anyone who's interested.
I received my RMA back from Asus today. As a matter of curiousity, I called them and asked them to tell me exactly what had been done. They put me on hold for a while then came back with 'they flashed the firmware'. That seemed pretty strange to me, given the litany of problems I had (and had documented on video).
So I unboxed the RMA and fired the tablet up. I figured the best plan would be to do the first thing I did last time, which was try to run a Netflix video. This is what revealed the first of the issues I had - the intermittent horizontal 'dotted white lines' across the screen.
I downloaded Netflix and started a video. It ran for about 10 minutes... and guess what? The exact same dotted white lines!
I couldn't believe it. So I went to call Asus back and opened the email I got when the RMA was been shipped back. I noticed that it was not Asus who had done the work but a firm called Memofix Hitech Services a suburb of Toronto.
So here's my take. Asus farms out its warranty repair service. That firm gets paid per turnaround, right. What's their first move? Of course, it's to do the 'fix' that costs them the least, hoping that a) the problem is actually fixed, or b) that the customer decides to drop it and just goes away. Sure, they may get paid more if they have to do a more involved job, but most likely their ideal situation is very quick turnarounds so that they can have more throughput. They're almost surely doing work like this for other firms as well.
Anyway, from start to finish, it's unreal how badly Asus has performed in this. I of course called them back and got yet another RMA. It has been brought to my attention that even if you buy from Google, you will have to pay shipping unless you're good at talking. However, I still think it would be better to deal with Google on this than it is dealing with Asus directly.
My experience FWIW. Your mileage may vary. Needless to say, my last Asus product.
All you're doing is making it even less likely, if that's possible, that Asus will get my $$$$, especially with LG and even Samsung around.
via the tablet