12-16-2017 07:54 PM
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  1. The Fuzz 53's Avatar
    My truck does not have a built in bluetooth system for calls, so I use a Motorola Roadster Pro bluetooth speaker for calls instead. When I press the voice activation button on the Roadster, the Google Assistant opens, but it does not hear me say anything, almost like the microphone is not working. This function worked fine on my old HTC One m9 but not on my Pixel 2. I have the Setting "Bluetooth Headset" option turned on under "Other Voice Settings" in the Google app but it does not appear to be working. What am I missing here?
    10-19-2017 07:42 AM
  2. The Fuzz 53's Avatar
    I also have the "Allow requests with device locked for Bluetooth devices" turned on as well.
    10-19-2017 11:32 AM
  3. Pete Hicks's Avatar
    Hey bud. Just got mine and I'm having the same problem. This stinks. Seems like they would test stuff like this before releasing!! Keep me posted if you find the answer. I will you as well.
    10-19-2017 12:52 PM
  4. The Fuzz 53's Avatar
    You think it's a Pixel thing or an Android 8.0 thing? Is the Pixel 2 the only thing running 8.0?
    10-19-2017 02:40 PM
  5. Pete Hicks's Avatar
    You think it's a Pixel thing or an Android 8.0 thing? Is the Pixel 2 the only thing running 8.0?
    I spent quite a bit of time on the phone with customer support. That was completely useless. Apparently the have just totally screwed up the Bluetooth functionality

    https://www.gottabemobile.com/google...hings-to-know/
    10-19-2017 04:28 PM
  6. The Fuzz 53's Avatar
    I also tried using a Motorola H17 headset I have laying around. Same problem, Assistant opens but can't hear anything. And since it is connected to Bluetooth, the handset microphone does not work either.
    10-19-2017 09:07 PM
  7. Ca_lvn's Avatar
    So when my S3 Frontier watch is connected via Bluetooth the assistant won't work?
    10-19-2017 09:23 PM
  8. The Fuzz 53's Avatar
    So when my S3 Frontier watch is connected via Bluetooth the assistant won't work?
    According to my experience, Yes, that appears to be the case.
    10-20-2017 07:19 AM
  9. klau25's Avatar
    Just noticed assistance isn't working for my 2 xl over Bluetooth either. When I try to speak to the microphone, it's not picking up my voice. When I turn off Bluetooth, it works fine again.
    10-21-2017 08:41 AM
  10. pstellato73's Avatar
    My Google assistant is working fine in my car. Haven't tried through Bluetooth headphones yet.
    10-21-2017 08:42 AM
  11. fr4nk1yn's Avatar
    I posted this yesterday.

    Got an email this morning about my support ticket. It was forwarded to the Assistant developers and they'll have a fix with the next security update "soon".
    klau25 and Jonneh like this.
    10-21-2017 10:27 AM
  12. klau25's Avatar
    I posted this yesterday.

    Got an email this morning about my support ticket. It was forwarded to the Assistant developers and they'll have a fix with the next security update "soon".
    Thanks for the info.
    10-21-2017 11:35 AM
  13. JDShoffitt's Avatar
    Can you post the email they sent. I have been on chat with the support folks for ~1 hour, and they are saying they have no reports of this issue.
    10-21-2017 12:49 PM
  14. JDShoffitt's Avatar
    Can you post the email they sent. I have been on chat with the support folks for ~1 hour, and they are saying they have no reports of this issue.
    Sorry, should add, I am seeing the same issue. Pixel 2 with Powerbeats 3 and Powerbeats 1st gen. Will not work at all.
    10-21-2017 12:49 PM
  15. JDShoffitt's Avatar
    Can you post the email they sent. I have been on chat with the support folks for ~1 hour, and they are saying they have no reports of this issue.
    Sorry, should add, I am seeing the same issue. Pixel 2 with Powerbeats 3 and Powerbeats 1st gen. Will not work at all.
    10-21-2017 12:49 PM
  16. The Fuzz 53's Avatar
    I received an email from the Google Pixel team asking to send them a bug report. I sent it in, didn't hear anything back.
    10-22-2017 11:35 AM
  17. maverick7526's Avatar
    Do you have the assistant enabled to take requests over Bluetooth? I know it's probably a stupid question, and where you first started, but you never know!
    10-22-2017 11:45 AM
  18. Jaycemiskel's Avatar
    Do you have the assistant enabled to take requests over Bluetooth? I know it's probably a stupid question, and where you first started, but you never know!
    Did you read the post? He/she said they did. I don't know if this is just a Pixel problem though. My Pixel hasn't come in yet, but I have the same problem with my Galaxy S8+.
    10-22-2017 12:31 PM
  19. mrwonka's Avatar
    I'm seeing this issue on my car bluetooth adaptor (a cheap bluetooth/fm thing off ebay). My old phone running 7.0 works fine, but the new Pixel 2 does not hear anything - even if activated with the squeeze feature or centre button.
    10-23-2017 11:31 AM
  20. maverick7526's Avatar
    Try going to settings on Google now/left pane. skip over the assistant settings, and click on voice. there should be an option at the bottom that enables recording from Bluetooth if avail. maybe that will work?
    10-23-2017 12:23 PM
  21. klau25's Avatar
    Try going to settings on Google now/left pane. skip over the assistant settings, and click on voice. there should be an option at the bottom that enables recording from Bluetooth if avail. maybe that will work?
    Yup its on.
    10-23-2017 12:39 PM
  22. pjwk81's Avatar
    I'm seeing the exact same issue with my Pixel 2 connected to a Parrot mki9200. It wakes up, but won't hear me. Not even if I wake up the phone screen and query assistant by holding down the home button.

    All my settings on the Parrot and on Assistant/Voice are set the same as my last 3 phones which all worked.
    10-24-2017 02:39 AM
  23. JDShoffitt's Avatar
    I'm seeing the exact same issue with my Pixel 2 connected to a Parrot mki9200. It wakes up, but won't hear me. Not even if I wake up the phone screen and query assistant by holding down the home button.

    All my settings on the Parrot and on Assistant/Voice are set the same as my last 3 phones which all worked.
    On with support now to get my second replacement device (first had cosmetic damage, 2nd has the clicking noise) and neither let me talk to assistant via blue tooth headset. Google folks are telling me this is not a reported issue. Getting a bit concerned and hoping 3rd time is the charm.
    10-24-2017 10:12 PM
  24. pjwk81's Avatar
    I'll get on to them too, definitely the exact same issue for me. Even if I turn off recording through Bluetooth headset and hold the phone right to my mouth it can't hear me once I'm connected to a Bluetooth device, even if I use the phone to trigger the request. As soon as I disconnect it works fine.
    10-25-2017 01:40 AM
  25. The Fuzz 53's Avatar
    On with support now to get my second replacement device (first had cosmetic damage, 2nd has the clicking noise) and neither let me talk to assistant via blue tooth headset. Google folks are telling me this is not a reported issue. Getting a bit concerned and hoping 3rd time is the charm.
    Bull**** it's not a reported problem. I posted it on Google's Pixel forum and they contacted me to recreate the problem and send them a bug report.
    pjwk81 likes this.
    10-25-2017 11:51 AM
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