1. reneklett's Avatar
    Purchased a used Pixel 2 XL Phone. Configured everything and then did the latest backup from january. After that i restarted and recover from Google Drive Backup. While in i think about 80% from restoring (installing apps), i lost my wifi connection and my SIM Card connection. From them everthing gets worse and cost me about hours since the problem start.

    I cannot do any internet connection on the device. I tried factory reset and also reapplying the latest OTA update via adb sideload. I have USB thering enabled but cant enable OEM Bootloader for do a complete stock firmware reflash.
    The biggest Problem is i cant access some settings menues like developer options, when i do that everything hangs.

    When i try to start Wifi with toggle, the toggle goes back. When i insert my sim card nothing happens.

    The phone was running about 30 minutes very good and smooth like i know from my pixel 2 without XL. After reseting again to factory and recovering from cloud backup everything began. Maybe i interuppted some process and software is now broken - i dont know.

    But the problem is i think the only thing i can do is reapply the stock firmware completely but my boot loader is locked. I cant unlock because i cannot do the OEM Unlock in the developer settings menu.

    Thank you for any help.
    01-03-2018 05:31 PM
  2. Lilybell2's Avatar
    I would try another factory reset, but set the phone up from scratch as a new device, don't restore from backup as you may be restoring your phone's problems as well.
    01-03-2018 07:22 PM
  3. reneklett's Avatar
    Already did this. Same behavior.
    01-04-2018 12:37 AM
  4. Nauga's Avatar
    You might look over this forum exchange about the bmgr tool; there is an internal link that explains the bmgr business (which I've never used myself):

    01-04-2018 10:08 AM
  5. Forest Dane's Avatar
    Reputable seller?
    01-04-2018 03:41 PM
  6. Lilybell2's Avatar
    Already did this. Same behavior.
    Unfortunately, you're in somewhat of a pickle as sideloading the OTA didn't help and you cannot flash a factory image to a phone that has a locked bootloader.

    Normally, I would suggest you explore your options with the seller; however, as you've purchased a used phone, it's likely you may have no recourse.
    01-04-2018 03:58 PM
  7. GSDer's Avatar
    Purchased a used Pixel 2 XL Phone.
    Perhaps there's a reason this phone was used?
    01-04-2018 06:20 PM
  8. cgonzalez82's Avatar
    How did you pay for the phone? If it was card then you might have payment protection depending where in the world you are...
    01-04-2018 07:00 PM
  9. brutos08's Avatar
    Sounds like user sold it because of said issues you are having, would be interested in knowing how much it costs, if it was very cheap then definitely a red flag it had issues.
    01-05-2018 03:51 AM
  10. D13H4RD2L1V3's Avatar
    Why was it sold in the first place? Was it having the issues you described?

    Get in contact with the seller and ask if he has experienced the problems you described.

    If all else fails, you can try contacting Google Support.
    01-05-2018 11:05 AM

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