Losing speaker on video call

[HyperM3]

Anytime I'm on the phone I use speakerphone or my pixel buds. Everytime I get on a video call I lose my speakerphone and I can barely hear the person on the other end. There's no place to choose speaker or headset in that mode like you can on a regular call.

Is this happening to anyone else?

 

[B. Diddy]

Does that also happen in Safe Mode?

 

[HyperM3]

Does that also happen in Safe Mode?

Never tried. Would be kind of awkward to tell someone I need to call them back because I want to reboot in safe mode to try it.

 

[B. Diddy]

That's true -- but I meant to boot into Safe Mode and then make a test video call with someone to see if the audio goes away again.

 

[HyperM3]

That's true -- but I meant to boot into Safe Mode and then make a test video call with someone to see if the audio goes away again.

I could. I'm just trying to see if anyone else has experienced this at all.

 

[mustang7757]

Is this on Google duo?

 

[HyperM3]

Is this on Google duo?

No, regular google phone app

 

[mustang7757]

No, regular google phone app

I would test safe mode , sometimes a restart fixes weird issues, can also clear data and force stop.the phone app and retest.

 

[HyperM3]

I would test safe mode , sometimes a restart fixes weird issues, can also clear data and force stop.the phone app and retest.

I just want someone else to try it and see if it happens to them too.

 

[mustang7757]

I just want someone else to try it and see if it happens to them too.

If no one else chimes In, I'll report back tomorrow and test it out

 

[B. Diddy]

@Kizzy Catwoman might have noticed the same thing: https://forums.androidcentral.com/g...hone-doesnt-work-video-calls.html#post6908570

 

[mustang7757]

I have checked video call which is Google duo in the phone app and no issue with mine

 

[HyperM3]

I have checked video call which is Google duo in the phone app and no issue with mine

Is google duo automatically switched to if you are on a regular phone call then go to a video call in the dialer app?

 

[Kizzy Catwoman]

So I tested in safe mode, but all video apps are disabled. So it didn't work. When we restarted we found the problem with the microphone getting worse. It worked on WhatsApp after "reconnecting" showed on the screen. But signal had now sound when I called him with both my S10+ and my iPhone. Duo was also intermittent where sometimes it would work but mostly it wouldn't. Then I called him using the phone and again I couldn't hear him. He called me back and I could hear him. It is like the glitch is getting worse. We are going to back up his phone tomorrow and on Monday I will do a factory reset while he is sleeping during day before work. I am hoping that a factory reset will sort out any glitch in this phone.

 

[mustang7757]

Is google duo automatically switched to if you are on a regular phone call then go to a video call in the dialer app?

Yes it should , is this when you experiencing the issue?

 

[HyperM3]

Yes it should , is this when you experiencing the issue?

Yes. When I'm on a regular phone call while using speakerphone then switching to video call. When the video call connects I can't hear the person, the speakerphone shuts off.

 

[mustang7757]

Yes. When I'm on a regular phone call while using speakerphone then switching to video call. When the video call connects I can't hear the person, the speakerphone shuts off.

Ahh I just went directly to video call in the dialer , I'll have to check into that then