1. Sumo75's Avatar
    Have never had a problem with the fingerprint sensor but since I down loaded the April patch it's really hit and miss, mostly miss.
    Have cleaned the sensor with a screen wipe and erased all the prints and reset them. When resetting it again says sensor dirty try again later?

    Anyone had any issues? Or words of wisdom?

    Thanks.
    04-08-2021 02:12 PM
  2. mustang7757's Avatar
    Didn't run into this , have you tried safe mode?
    04-08-2021 02:26 PM
  3. Sumo75's Avatar
    What's safe mode?
    Can unlock with pin code just not fingerprint sensor. A pain when trying to use Google pay.
    04-08-2021 03:04 PM
  4. aecgda's Avatar
    No change here. Give it a good clean occasionally?
    04-08-2021 03:44 PM
  5. farocco's Avatar
    I'm not seeing any issues on mine.
    04-08-2021 05:31 PM
  6. mustang7757's Avatar
    What's safe mode?
    Can unlock with pin code just not fingerprint sensor. A pain when trying to use Google pay.
    Long press power button until power display on screen then tap it and then long press the power on screen
    04-08-2021 05:43 PM
  7. bhatech's Avatar
    No issues here as well, still working fine after the update
    04-08-2021 07:43 PM
  8. eric002's Avatar
    Yeah, I agree! No issues whatsoever for me here on my Pixel 5 either!
    04-09-2021 08:16 AM
  9. Sumo75's Avatar
    Ok thanks for the replys, will see how it goes and maybe send for repair.
    04-09-2021 04:15 PM
  10. Morty2264's Avatar
    I was going to recommend deleting and resetting your fingerprints but I see that you have done that. Perhaps sending it in for repair is the best course of action, if all else fails.

    Keep us posted on what happens!
    04-09-2021 04:48 PM
  11. Stanley Kubrick's Avatar
    A simple update should not render the Finger Print sensor inoperable! Since nothing you have tried seems to work then I would recommend a factory reset before you send your phone off to the great big void called customer care! Yes, a factory reset is painful, but it may fix the bug...and...sending your phone into oblivion is even more painful! YMMV
    eric002 and bhatech like this.
    04-10-2021 11:58 AM
  12. bhatech's Avatar
    A simple update should not render the Finger Print sensor inoperable! Since nothing you have tried seems to work then I would recommend a factory reset before you send your phone off to the great big void called customer care! Yes, a factory reset is painful, but it may fix the bug...and...sending your phone into oblivion is even more painful! YMMV
    Agreed!! Honestly if you have everything backed up to cloud, it takes less than a hour to two to reset and restore everything back to how it was. May be I have so many phones and just used to reset/restore/setup on so many phones that setting up phone is a breeze
    04-10-2021 12:15 PM
  13. eric002's Avatar
    Agreed!! Honestly if you have everything backed up to cloud, it takes less than a hour to two to reset and restore everything back to how it was. May be I have so many phones and just used to reset/restore/setup on so many phones that setting up phone is a breeze
    Yeah. You’re absolutely right doesn’t take too long to restore the phone after a full restore, it’s just a pain in the butt to re setup all of your ringtones, app settings, etc.
    bhatech likes this.
    04-10-2021 12:21 PM

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