1. swampbaby's Avatar
    I have Asurion "insurance" on my Verizon P6 Pro. Last weekend I dropped the phone and in the lower left corner was an impact crack and a hairline crack on the front glass on the left side. I set up an appointments with an "Asurion certified UBreakiFix place. I just got my P6 Pro back, yay! I go to unlock the phone by entering the pin code, then lock the phone and attempt to unlock it with my fingerprint, uh oh! I cant unlock the phone with my fingerprint. The phone instructs me to go to: g.co/pixel/fingerpringunlock. I go into my settings to get to the portion where you are supposed to register your print and instead it tells me (see attached image) Am I screwed? Or can I fix this?

    Fingerprint scanner no longer working.-.jpg
    05-20-2022 07:47 PM
  2. rvbfan's Avatar
    I think you bring it back and have the repair facility fix it properly.
    05-21-2022 09:03 AM
  3. Scott337's Avatar
    I agree with the above post. It sounds like something is not correct with the repair, and I would take it to them and show them that it's not right.
    05-21-2022 09:15 AM
  4. fuzzylumpkin's Avatar
    Have you considered, and I know this is a radical suggestion, going to the website that it's suggested?

    What it will likely give you is the fingerprint sensor reset tool... You have to run this after a display replacement in order to reactivate the fingerprint sensor. However, the unfortunate news as you also have to factory reset the phone.
    Scott337 likes this.
    05-21-2022 09:45 AM
  5. swampbaby's Avatar
    Do you seriously think I wouldn’t have gone to the suggested website?! It's just the walk through website that tells you how your data is stored and whatnot.
    tismydroid likes this.
    05-21-2022 12:20 PM
  6. Scott337's Avatar
    I do remember reading something about a fingerprint sensor reset tool that has to be used on the 6 series after a screen replacement.
    05-21-2022 01:00 PM
  7. swampbaby's Avatar
    I do remember reading something about a fingerprint sensor reset tool that has to be used on the 6 series after a screen replacement.
    So I called Asurion and they told me to go back to the place, turns out they "forgot" to recalibrate the fingerprint sensor/scanner. A different guy was able to get the process set up within 10 minutes. Had I known that's 2hat it was I could have done it myself.
    05-21-2022 06:42 PM
  8. Bob61's Avatar
    So I called Asurion and they told me to go back to the place, turns out they "forgot" to recalibrate the fingerprint sensor/scanner. A different guy was able to get the process set up within 10 minutes. Had I known that's 2hat it was I could have done it myself.
    Seems that should be something the website that you were referred to should have covered as well. At least the problem is fixed.
    05-22-2022 07:54 AM
  9. mustang7757's Avatar
    I found interesting article on XDA Forum about this all u need is a PC and connect with a cable, takes up about 7gb storage)

    https://www.xda-developers.com/googl...ibration-tool/Fingerprint scanner no longer working.-screenshot_20220522-090344_chrome.jpg
    Smokeaire01 and Laura Knotek like this.
    05-22-2022 08:04 AM
  10. swampbaby's Avatar
    I felt like such an ***** when I discovered the fix.
    mustang7757 likes this.
    05-22-2022 11:42 AM
  11. swampbaby's Avatar
    I found interesting article on XDA Forum about this all u need is a PC and connect with a cable, takes up about 7gb storage)

    https://www.xda-developers.com/googl...ibration-tool/Click image for larger version. 

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    Funny you link that, I found the same article AFTER the FPS was fixed again.
    mustang7757 likes this.
    05-22-2022 11:43 AM
  12. mustang7757's Avatar
    Funny you link that, I found the same article AFTER the FPS was fixed again.
    Yeah didn't know such a way exists, I heard iPhone getting screen repair and locking them out by 3rd party repair shops and didn't use genuine Apple parts ran into this issue
    05-22-2022 11:46 AM

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