Fingerprint scanner no longer working.

[swampbaby]

I have Asurion "insurance" on my Verizon P6 Pro. Last weekend I dropped the phone and in the lower left corner was an impact crack and a hairline crack on the front glass on the left side. I set up an appointments with an "Asurion certified UBreakiFix place. I just got my P6 Pro back, yay! I go to unlock the phone by entering the pin code, then lock the phone and attempt to unlock it with my fingerprint, uh oh! I cant unlock the phone with my fingerprint. The phone instructs me to go to: g.co/pixel/fingerpringunlock. I go into my settings to get to the portion where you are supposed to register your print and instead it tells me (see attached image) Am I screwed? Or can I fix this?

 

[rvbfan]

I think you bring it back and have the repair facility fix it properly.

 

[Scott337]

I agree with the above post. It sounds like something is not correct with the repair, and I would take it to them and show them that it's not right.

 

[fuzzylumpkin]

Have you considered, and I know this is a radical suggestion, going to the website that it's suggested?

What it will likely give you is the fingerprint sensor reset tool... You have to run this after a display replacement in order to reactivate the fingerprint sensor. However, the unfortunate news as you also have to factory reset the phone.

 

[swampbaby]

Do you seriously think I wouldn’t have gone to the suggested website?! It's just the walk through website that tells you how your data is stored and whatnot.

 

[Scott337]

I do remember reading something about a fingerprint sensor reset tool that has to be used on the 6 series after a screen replacement.

 

[swampbaby]

I do remember reading something about a fingerprint sensor reset tool that has to be used on the 6 series after a screen replacement.

So I called Asurion and they told me to go back to the place, turns out they "forgot" to recalibrate the fingerprint sensor/scanner. A different guy was able to get the process set up within 10 minutes. Had I known that's 2hat it was I could have done it myself.

 

[Bob61]

So I called Asurion and they told me to go back to the place, turns out they "forgot" to recalibrate the fingerprint sensor/scanner. A different guy was able to get the process set up within 10 minutes. Had I known that's 2hat it was I could have done it myself.

Seems that should be something the website that you were referred to should have covered as well. At least the problem is fixed.

 

[mustang7757]

I found interesting article on XDA Forum about this all u need is a PC and connect with a cable, takes up about 7gb storage)

https://www.xda-developers.com/google-pixel-6-fingerprint-sensor-calibration-tool/

 

[swampbaby]

I felt like such an ***** when I discovered the fix.

 

[swampbaby]

I found interesting article on XDA Forum about this all u need is a PC and connect with a cable, takes up about 7gb storage)

https://www.xda-developers.com/google-pixel-6-fingerprint-sensor-calibration-tool/View attachment 345010

Funny you link that, I found the same article AFTER the FPS was fixed again.

 

[mustang7757]

Funny you link that, I found the same article AFTER the FPS was fixed again.

Yeah didn't know such a way exists, I heard iPhone getting screen repair and locking them out by 3rd party repair shops and didn't use genuine Apple parts ran into this issue

 

[Zorrak]

I'm getting this same message on my P7P after it was fixed by Asurion. Can I really fix this myself? How complicated would it be?
It's Saturday and Monday is a holiday so I'd have to wait till tuesday to bring it back in there and if i have to Factory Reset I might as well stop setting it up further.
Strange thing is I brought it in under warrenty, my volume rocker button fell out. Apparently they have to replace the whole housing for that. But I think with my phone they replaced the housing, the back glass and the front glass and i don't know why. I had a skin on the back and it's gone and my screen had a very minor scratch thats gone.

 

[Zorrak]

I figured it out, was not easy getting the drivers set. As the time stamp shows I was at it for about 1 1/2 hours. How much do those Asurion techs get paid maybe I should apply!

 

[mustang7757]

I'm getting this same message on my P7P after it was fixed by Asurion. Can I really fix this myself? How complicated would it be?
It's Saturday and Monday is a holiday so I'd have to wait till tuesday to bring it back in there and if i have to Factory Reset I might as well stop setting it up further.
Strange thing is I brought it in under warrenty, my volume rocker button fell out. Apparently they have to replace the whole housing for that. But I think with my phone they replaced the housing, the back glass and the front glass and i don't know why. I had a skin on the back and it's gone and my screen had a very minor scratch thats gone.

When they replace both front and back glass usually means they had a issue removing them or cracked upon trying to remove them.

 

[Scott337]

If they didn't charge you for a new screen or back glass then my guess is they cracked them when taking them out. I have replaced a few screens (none on newer phones with a glass back) and it's easy to break the glass when peeling it out of the frame; the glue that is used to hold the glass in is pretty strong. I guess they forgot to tell you that you needed to re-calibrate the FPS since they replaced the screen?

 

[Zorrak]

That makes sense that they cracked it during the repair.
During the process of resetting the FPS it said I would Not have to Factory Reset, and I Never did. Might be better off doing the Reset, but I didn't think of that until I had it all set up again

 

[Zorrak]

Well thanks everyone for the help. I inadvertently told Dbrand customer service my story, while asking about another skin I was going to get to replace the one lost and they gave me a great deal on a new one. Just paid shipping. I think Triple Black Damascus looked a little better but this Black Carbon looks good too.

 

[J Dubbs]

Looks incredible Z, you know how to put a skin on If I wasn't worried about protection I'd try a skin myself, I just need that warm, fuzzy feeling of having a full case on