1. anon(9227267)'s Avatar
    Have always been able to connect the Pixels to the computer via the USB cable. I'd get the device connect/disconnect sound and the phones would show up in Explorer. Could then select charging or file transfer by swiping down from the top - all was good.

    Today - connected the blue Pixel, no connect sound, didn't show up in Explorer, but it was charging. Swiped down from top, selected "file transfer"
    nothing - still charging. Developer Option - Select USB Configuration shows MTP (Media Transfer Protocol)

    Connected the black Pixel, with a different cable (both are the ones that came with the phones) and have the same results

    USB debugging mode is off in both phones.

    Checked the 4 USB ports on computer - all work with USB flash drives as they should.

    Using 2 different cables, going to assume it is not the cables. Rebooted computer during the process.

    Both phones are charging, so there is a connection to the computer, but it will not switch over to File Transfer Mode for some reason.

    Best GUESS - some update has caused this issue.

    Any suggestions appreciated.
    03-19-2017 02:05 PM
  2. anon(9227267)'s Avatar
    Upon further review - Windows drivers for the Pixel appear to be the problem here - finds new drivers but cannot install them:

    Pixel > computer via USB port issue-1.jpg
    03-19-2017 02:49 PM
  3. mark233's Avatar
    Upon further review - Windows drivers for the Pixel appear to be the problem here - finds new drivers but cannot install them:

    Click image for larger version. 

Name:	1.JPG 
Views:	25 
Size:	38.7 KB 
ID:	254523
    I snipped this from Android Reddit ... maybe it will help you:
    Pixel > computer via USB port issue-mpt-file-transfer-fix.png
    anon(9227267) likes this.
    03-19-2017 03:21 PM
  4. anon(9227267)'s Avatar
    Thanks - all good now.
    mark233 likes this.
    03-19-2017 03:29 PM
  5. still1's Avatar
    Thanks - all good now.
    When these kind of issues happen it's mostly always windows driver issues.
    anon(9227267) likes this.
    03-19-2017 08:27 PM
  6. anon(9227267)'s Avatar
    When these kind of issues happen it's mostly always windows driver issues.
    My first experience of this sort...now i know...thanks...lots of smarts on this site...
    03-19-2017 09:36 PM

Similar Threads

  1. Replies: 6
    Last Post: 03-21-2017, 10:59 PM
  2. Battery issue
    By amyf27 in forum Samsung Galaxy Note 5
    Replies: 4
    Last Post: 03-19-2017, 01:52 PM
  3. HTC One M8 suddenly won't connect to PC via cable
    By AC Question in forum HTC One M8
    Replies: 1
    Last Post: 03-19-2017, 01:37 PM
  4. grand prime plus battery drain issue
    By Kingjd123 in forum Samsung Galaxy Grand
    Replies: 1
    Last Post: 03-19-2017, 01:21 PM
  5. Samsung battery drain issue
    By Kingjd123 in forum Ask a Question
    Replies: 1
    Last Post: 03-19-2017, 12:43 PM
LINK TO POST COPIED TO CLIPBOARD