1. dlalonde's Avatar
    My official power brick can no longer be used. I have a power brick that came with my Moto X Play in which I can plug USB cables. Is that safe to use on my Pixel XL?
    06-20-2018 10:14 AM
  2. Kirstein Gourlay's Avatar
    My official power brick can no longer be used. I have a power brick that came with my Moto X Play in which I can plug USB cables. Is that safe to use on my Pixel XL?
    The cable that came with your pixel is usb c on both ends. If you have a compatible cable it may work but you would lose fast charging.
    dlalonde and Morty2264 like this.
    06-20-2018 10:16 AM
  3. Mike Dee's Avatar
    My official power brick can no longer be used. I have a power brick that came with my Moto X Play in which I can plug USB cables. Is that safe to use on my Pixel XL?
    I've never had a problem using different bricks on any phone
    dlalonde likes this.
    06-20-2018 10:21 AM
  4. dlalonde's Avatar
    I've never had a problem using different bricks on any phone
    But like @Kirstein Gourlay said I guess I'd lose quick charging. It would just be a tad faster than using my PC right?
    06-20-2018 10:48 AM
  5. Mike Dee's Avatar
    But like @Kirstein Gourlay said I guess I'd lose quick charging. It would just be a tad faster than using my PC right?
    I don't know about a tad faster because PC charging is pretty slow compared to even standard chargers. I would just buy another brick the supports PD even if it's not IEM
    Kirstein Gourlay and dlalonde like this.
    06-20-2018 11:02 AM
  6. Kirstein Gourlay's Avatar
    I don't know about a tad faster because PC charging is pretty slow compared to even standard chargers. I would just buy another brick the supports PD even if it's not IEM
    This ^^^^
    dlalonde likes this.
    06-20-2018 11:07 AM
  7. dlalonde's Avatar
    Great thanks! I just returned two devices one after the other that seem to have been broken by the charging brick (both my original and replacement devices that both stopped charging after using the brick). So let's just say I'm not using this brick ever again and that I'm a little worried about charging problems.
    06-20-2018 11:17 AM
  8. chanchan05's Avatar
    But like @Kirstein Gourlay said I guess I'd lose quick charging. It would just be a tad faster than using my PC right?
    You won't lose quick charging if you get a quick charge compatible brick from Anker/Aukey/Tronsmart.
    dlalonde, tube517 and djrakowski like this.
    06-20-2018 11:34 AM
  9. dlalonde's Avatar
    You won't lose quick charging if you get a quick charge compatible brick from Anker/Aukey/Tronsmart.
    Oh that's good! I was looking to buy a new brick without paying for the official one which is pretty expensive. Thanks!
    06-20-2018 11:36 AM
  10. Mike Dee's Avatar
    Oh that's good! I was looking to buy a new brick without paying for the official one which is pretty expensive. Thanks!
    Can you get Google to send you a replacement brick?
    06-20-2018 11:43 AM
  11. dlalonde's Avatar
    Can you get Google to send you a replacement brick?
    No, they said it's not the brick and that I can either trust the one that I have or buy a new one. But the fact remains that in a period of two weeks, two different devices stopped charging after using that brick. So there's no way I'm using that thing again. The whole return process was so complicated (they had a 'bug') that I'd rather spend a bit of money and save me the trouble.
    06-20-2018 12:01 PM
  12. Mike Dee's Avatar
    No, they said it's not the brick and that I can either trust the one that I have or buy a new one. But the fact remains that in a period of two weeks, two different devices stopped charging after using that brick. So there's no way I'm using that thing again. The whole return process was so complicated (they had a 'bug') that I'd rather spend a bit of money and save me the trouble.
    I would just tell them that brick doesn't charge at all
    06-20-2018 03:07 PM
  13. dlalonde's Avatar
    I would just tell them that brick doesn't charge at all
    Mmm that's actually a good idea! I didn't think of that! Ha ha!
    06-20-2018 07:49 PM
  14. rxgadget's Avatar
    There's a lot of quality USB -C PD wall chargers on Amazon. 2 names of the to of my head is Anker and Aukey. I have bought extra wall chargers to travel with. I also have purchased a couple that have one USB C PD port and a second USB A port that will charge another phone using a micro USB cord up to 2.4 mAmp. If you need s I need suggestions feel free to send me a private message.
    In regards to replacing your USB C to USB C cords I have followed a lot of Benson Leung's research and the most inexpensive but quality cords in 3ft and 6ft lengths are from Amazon Basics. Again another option that is also in Benson's list is Anker brand. Again if you want links to the wall or car chargers I use frequently for both my and my wife's original Pixel XL and also got some for my mother who just bought a Pixel 2. Just send me a message
    Ry and dlalonde like this.
    06-21-2018 07:44 AM
  15. Ry's Avatar
    I've used third-party chargers with all of my phones.

    Anker
    Aukey
    RAVPower
    Silipower
    TronSmart

    USB-C specifically with these with these phones: Moto Z Force Droid, Moto Z2 Play, Pixel, Pixel 2 XL

    No issues using these wall, car, and portable chargers:

    Wall/Home:
    Anker AK-A2056111
    RAVPower RP-PC059 (B)
    RAVPower 4336669041

    Car:
    Anker AK-A2240011
    Silipower 3-port 47W

    Portable:
    RAVPower RP-PB043-1
    Tronsmart Presto FBA_PBT10B



    I've even charged those phones with my Apple MacBook charger and the Motorola TurboPower 30.
    dlalonde likes this.
    06-21-2018 03:31 PM
  16. Rukbat's Avatar
    the fact remains that in a period of two weeks, two different devices stopped charging after using that brick.
    I'd keep using it as soon as I received the new phone, and keep calling them when it stops charging (and ask to speak to a supervisor if you can't get the customer service rep to do a "we send you the new one first, then you send back the old one" deal), and keep telling them that it's the charger - until someone wakes up from that deep hibernation they seem to be in.

    While it's very unusual that a charger - any 5 Volt charger - would cause a problem with a any phone made after 2010 (and probably earlier - I don't remember when 5 Volts became standard - but Motorola, for example, used 5.9 Volt charging before they went to 5 Volts like everyone else), it's possible that there's a bad component in that charger, and it's feeding a lot too much voltage to the phone. (Just using a charger that can supply more current, the Amp rating, won't cause a problem - I've been charging phones occasionally with my 5 volt 30 Amp power supply for years. The phone will draw the current it needs, but hitting it with too much voltage is a problem.)
    06-21-2018 04:30 PM
  17. dlalonde's Avatar
    I'd keep using it as soon as I received the new phone, and keep calling them when it stops charging (and ask to speak to a supervisor if you can't get the customer service rep to do a "we send you the new one first, then you send back the old one" deal), and keep telling them that it's the charger - until someone wakes up from that deep hibernation they seem to be in.

    While it's very unusual that a charger - any 5 Volt charger - would cause a problem with a any phone made after 2010 (and probably earlier - I don't remember when 5 Volts became standard - but Motorola, for example, used 5.9 Volt charging before they went to 5 Volts like everyone else), it's possible that there's a bad component in that charger, and it's feeding a lot too much voltage to the phone. (Just using a charger that can supply more current, the Amp rating, won't cause a problem - I've been charging phones occasionally with my 5 volt 30 Amp power supply for years. The phone will draw the current it needs, but hitting it with too much voltage is a problem.)
    Thanks for the info. I absolutely would keep calling them but my last return took so much time and energy because of a "bug" that I'm just going to let this one go. Maybe try to tell them it's not charging, which is technically true. But I don't want to go through the return process again. Plus I've asked to speak to someone "higher" in the hierarchy and they told me I couldn't. I don't know if it's true but I have a functionning device now so I'm just going to enjoy it!

    I've used third-party chargers with all of my phones.

    Anker
    Aukey
    RAVPower
    Silipower
    TronSmart

    USB-C specifically with these with these phones: Moto Z Force Droid, Moto Z2 Play, Pixel, Pixel 2 X

    No issues using these wall, car, and portable chargers:

    Wall/Home:
    Anker AK-A2056111
    RAVPower RP-PC059 (B)
    RAVPower 4336669041

    Car:
    Anker AK-A2240011
    Silipower 3-port 47W

    Portable:
    RAVPower RP-PB043-1
    Tronsmart Presto FBA_PBT10B



    I've even charged those phones with my Apple MacBook charger and the Motorola TurboPower 30.
    Wow thanks! That's a lot of info!

    Also thanks @rxgadget!
    06-21-2018 07:32 PM
  18. Mike Dee's Avatar
    Thanks for the info. I absolutely would keep calling them but my last return took so much time and energy because of a "bug" that I'm just going to let this one go. Maybe try to tell them it's not charging, which is technically true. But I don't want to go through the return process again. Plus I've asked to speak to someone "higher" in the hierarchy and they told me I couldn't. I don't know if it's true but I have a functionning device now so I'm just going to enjoy it!



    Wow thanks! That's a lot of info!

    Also thanks @rxgadget!
    I would think they could send you a new brick and cable. I had a defective LG cable and LG replaced it.
    dlalonde likes this.
    06-21-2018 09:48 PM
  19. anony_mouse's Avatar
    Assuming the "power brick" is in good repair and from a reputable source, yes it is safe.
    06-22-2018 08:56 AM

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