Number Porting Extreme Delay

[ofotay]

I haven't gotten my old Google Voice number to port into my new Project Fi Nexus 5X after 8 days!

I initiated my Project Fi service on Tuesday, October 27. I chose to port my Google Voice number. First, it said it could take a couple hours. Then, it said that Google Voice numbers could take up to five days. I've called them every night since Saturday. I've gotten a different answer every night:

Saturday (four days after signing up): "There's scheduled maintenance today, it'll happen tomorrow."
Sunday: "It hasn't really been five days today, because yesterday there was scheduled maintenance, because you can't count it. But it's scheduled for tomorrow."
Monday: "Gosh, this does seem unusual; I'll escalate your concern and you'll definitely hear from a specialist in 24-48 hours."
Wednesday (today, 48 hours later, no specialist): "Well, it's five *business days*. [I offer choice words.] Okay then, sir, let me follow up with the other team. [On hold for ~15 minutes.] OK. The problem is that our engineers are way behind because of all the new requests because of the new devices. It could be yet another three days, but I asked them to do yours first, so maybe it'll be less."

These guys are making Comcast look good. Anyone else having this problem?

Thanks!

 

[Disaster]

I did two phones last weekend... Ported Sprint #'s. Happened in about 4 hours. Two months ago I switched my Voice# to Fi pretty much instantly. Must be all the needs phones and subscribers.

 

[andreo]

I had something close to the same problem but only waited two days before throwing in the towel.
I contacted a Fi rep and told them to just give me a new number. But I had no attachment to my Google Voice number and didn't have to worry about anyone trying to call the number since I never gave it out to anyone.

 

[ofotay]

Thanks for these responses.

I've had my Google Voice number for 7 years. I originally got it from GrandCentral, before Google bought them. I don't want to lose it. But, I wonder if that has something to do with the delay.

Tonight (Thursday, November 5) they've cancelled my port request and had me try to re-submit. Now the page gives me an error message: "Can't port this number."

At least it's being honest with me now, instead of just telling me to wait... [Currently on hold.]

 

[ofotay]

Ok, so there was some form of resolution. I finally stumbled on this reddit thread that appears to describe my problem:

[I can't post links, but if you google <google voice number is too old to transfer> you'll see the reddit thread on top]

The issue is that I got Google Voice SO LONG ago, it's somehow no longer supported for transfer.

So the solution was that I transferred my Google Voice number to another of my Google accounts (so as not to lose it when I ported a different # to Project Fi), and then transferred my old cell phone number to Project Fi. Now I can still point my Google Voice number to my cell phone (via my secondary Google account) and I finally have phone service on the Project Fi phone.

 

[Disaster]

No you can't unfortunately. Learned that the hard way. Google doesn't allow forwarding of Google voice calls to a Project Fi number. Really annoying. The only work around I've seen is to double forward. People's forward the calls to an intermediate number than forward from that number to their Fi number.