My touch screen isn't working and I can't input my code to unlock it. How can I get into my phone?

[AC Question]

my touch screen isn't working and I can't input my code to unlock it, help please

my touch screen just stopped working and i cant try to reset it because it wont recognize my fingerprint and wants me to input my password, which i cant do because my screen isn't working....

 

[nahoku]

Re: my touch screen isn't working and I can't input my code to unlock it, help please

Have you tried restarting the phone? Press and hold the power button until the phone shuts off. Then power it up again. You may need to press the power button longer than you normally would to power up.