I was texting and the phone just turned off, I tried to wake him up again but it didn't. I connected it to the charger to see what happened and a charging icon appeared while the led light was blinking in orange, but it was not the normal charging icon that appears when you're charging the phone it was just an empty battery with the lightning icon inside. I thought it had no battery left and I wasn't realizing it so I left it there to charge but nothing happened.
I contacted support from HTC through their live chat feature and they told me to try a battery calibration but it didn't work (I think it was because i had the fast boot mode turned on). I told them that it didn't work and they told me that they could not help me anymore and that i had to send my device to their repair department for free or that I could swap it for a used one. If I send it to repair it I would be 10 days without my phone and if I swap it I would have to pay $30 and if they find some scratches or damages in my phone, which it has, they will charge me more money.
I was trying to fix the problem on my own but I couldn't do anything. If someone could help me I would appreciate that!
I contacted support from HTC through their live chat feature and they told me to try a battery calibration but it didn't work (I think it was because i had the fast boot mode turned on). I told them that it didn't work and they told me that they could not help me anymore and that i had to send my device to their repair department for free or that I could swap it for a used one. If I send it to repair it I would be 10 days without my phone and if I swap it I would have to pay $30 and if they find some scratches or damages in my phone, which it has, they will charge me more money.
I was trying to fix the problem on my own but I couldn't do anything. If someone could help me I would appreciate that!