I have a HTC ONE X from Att. I had what I originally thought was a flawless phone but discovered after a few weeks use that I had a problem w/ the battery as it would drain way too fast (you could watch the % go down while staring at the screen 
) and then of course the wifi connectivity issue. Specifically my HOX would do fine at my home and work wifi access points but could not reliably connect to other points while out traveling. I would have to turn airplane mode on/off and restart to get it to connect...this is completely unacceptable.
I contacted ATT but since I'm past my 30 days they would only offer a referbished phone. I contacted HTC and after a lengthly phone call and worked my way up to someone who actually knew something about the phone HTC admitted thay my phone (identified by the IMEI and build #) was a phone w/ "known hardware failure" issue. I was advised to contact ATT and obtain a phone w/ a serial number that began HT25XXXXXXXX. My current phone is a HT24XXXXXXXX. The agent explained how the serial numbers where configured and specifically stated that HT23 and HT24 phones are known for wifi and battery issue and should be returned to the point of sale for exchange or whatever that seller will do. They did offer to repair it but I'd have to be w/out a phone for up to 2 weeks
Now I have ATT sending me a new phone but they stated it may be refurbished but since it's so close the the HOX release date that referbs may not be available and a new one might be sent instead.
This whole process took me many phone calls and putting up w/ the blatherings of many a nit-wit but hopefully I'll get a working phone when all is said and done. I love my HOX and although my issues weren't as prevalent as others I still do expect a replacement to be functioning at 100% like the original should have.
) and then of course the wifi connectivity issue. Specifically my HOX would do fine at my home and work wifi access points but could not reliably connect to other points while out traveling. I would have to turn airplane mode on/off and restart to get it to connect...this is completely unacceptable. I contacted ATT but since I'm past my 30 days they would only offer a referbished phone. I contacted HTC and after a lengthly phone call and worked my way up to someone who actually knew something about the phone HTC admitted thay my phone (identified by the IMEI and build #) was a phone w/ "known hardware failure" issue. I was advised to contact ATT and obtain a phone w/ a serial number that began HT25XXXXXXXX. My current phone is a HT24XXXXXXXX. The agent explained how the serial numbers where configured and specifically stated that HT23 and HT24 phones are known for wifi and battery issue and should be returned to the point of sale for exchange or whatever that seller will do. They did offer to repair it but I'd have to be w/out a phone for up to 2 weeks
Now I have ATT sending me a new phone but they stated it may be refurbished but since it's so close the the HOX release date that referbs may not be available and a new one might be sent instead.
This whole process took me many phone calls and putting up w/ the blatherings of many a nit-wit but hopefully I'll get a working phone when all is said and done. I love my HOX and although my issues weren't as prevalent as others I still do expect a replacement to be functioning at 100% like the original should have.
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