Phone numbers in email not going to dialer

lawdawg1942

Member
Nov 20, 2014
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Hi guys, In Kitkat when i got a service call the phone number would be in the email. I would touch the phone number and it would transfer it to the dialer. In Lollipop this is not the case. I have not been able to find a setting for this yet. Does any body know?

Thanks
 
What does happen when you tap the phone number? Does it default to another app or does something else happen?
 
Nothing happens at all. If i double tap it zooms. If i hold it gives me the option to select text and copy it but thats kind of annoying especially when your on the road. Hefty fine here for that.
 
Did you install the OTA update? Did any app updates follow? Not sure if it's related to the app or the OS.
 
It's possible it may just be an issue with the app compatibility at the moment. I'm not sure if anyone else is experiencing the same issue. I haven't seen any other similar posts here, anyway.
 
So i have tried installing a different email program and the problem still persists. If i type a phone number in hangouts it grabs it when tapping. Im guessing the dialer app is not searching for numbers in emails.
 
Has any body else run into this?

I just did. I read your mail and decided to try it myself. GMail worked fine, but not Inbox. In GMail, the phone number showed up as a link, which I was able to click to invoke the dialler app. In Inbox, the phone number was nothing but a text line. I clicked on it, but nothing happened.
 

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