Phone numbers in email not going to dialer

[lawdawg1942]

Hi guys, In Kitkat when i got a service call the phone number would be in the email. I would touch the phone number and it would transfer it to the dialer. In Lollipop this is not the case. I have not been able to find a setting for this yet. Does any body know?

Thanks

 

[courtneyftw]

What does happen when you tap the phone number? Does it default to another app or does something else happen?

 

[lawdawg1942]

Nothing happens at all. If i double tap it zooms. If i hold it gives me the option to select text and copy it but thats kind of annoying especially when your on the road. Hefty fine here for that.

 

[courtneyftw]

Did you install the OTA update? Did any app updates follow? Not sure if it's related to the app or the OS.

 

[lawdawg1942]

I have done a factory reset and set every thing up fresh and it still does it.

 

[courtneyftw]

It's possible it may just be an issue with the app compatibility at the moment. I'm not sure if anyone else is experiencing the same issue. I haven't seen any other similar posts here, anyway.

 

[lawdawg1942]

So i have tried installing a different email program and the problem still persists. If i type a phone number in hangouts it grabs it when tapping. Im guessing the dialer app is not searching for numbers in emails.

 

[lawdawg1942]

Has any body else run into this?

 

[daihard2008]

Has any body else run into this?

I just did. I read your mail and decided to try it myself. GMail worked fine, but not Inbox. In GMail, the phone number showed up as a link, which I was able to click to invoke the dialler app. In Inbox, the phone number was nothing but a text line. I clicked on it, but nothing happened.