1. catberryday's Avatar
    Both my husband and I upgraded to the LG G8. He doesn't seem to have this issue but I do. I don't know if it is a software glitch or a hardware issue.

    What the issue is I will be scrolling through an app or reading something and the screen will go black like the phone went to sleep. It isn't timing out to lock. I have it set to 1 min. Sometimes the status bar will only show, sometimes just the home buttons. Sometimes they are dim. It's never the whole screen. Sometimes it just flickers other times it stays dark until I touch the screen It wakes when I touch the screen. Sometimes it happens frequently and other times it goes a few hours before it happens again.

    I am coming from an LG G6 Oreo so I don't know if this is a bug in Pie. I have had the phone for a little over a week. Should I return it, factory reset it or something else?
    05-06-2019 04:30 AM
  2. DamianP's Avatar
    I have not seen this behavior on my G8. That definitely doesn't sound right.
    05-06-2019 07:55 AM
  3. OhAlfie's Avatar
    Nope
    05-06-2019 08:48 AM
  4. B. Diddy's Avatar
    How often does it happen? If it's pretty frequent, see if it goes away in Safe Mode: https://support.t-mobile.com/docs/DOC-39649
    05-06-2019 11:37 AM
  5. catberryday's Avatar
    How often does it happen? If it's pretty frequent, see if it goes away in Safe Mode: https://support.t-mobile.com/docs/DOC-39649
    It happens frequently enough. I will give that a try. Thanks!
    05-06-2019 01:11 PM

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