- Oct 17, 2016
- 194
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I am in pickle now... 
I borrowed my co-worker's spanking new LG V20 and played with it for a day. (while she played with my new Google Pixel XL)
This morning, I was getting out of bed and accidentally pushed the V20 off the nightstand while I was turning off the clock radio. It fell 2.5 feet on the carpet. It went straight down and landed with the front screen face down. I did not panic because the V20 was in the Otterbox Defender case. (even without a case, I figured falling 2.5 feet on carpet wouldn't have done any damage) In fact, there was almost no sound at all because it landed on the carpet.
Imagine my shocked when I went to pick it up and noticed that the rear camera glass was cracked.(like a y-shaped cracked) I'm positive it wasn't cracked last night because I have several pictures that I took last night that looked perfect and didn't show anything. With the crack, every new picture came out with the upper left side somewhat blurry.
Went into the office and gave my co-worker the bad news. She practically went into a full panic until she remembered that she did have Asurion on her account. During lunch, she called them and as told that the deductible was $199 and a NEW V20 would be shipped to her via overnight. (new because the V20 is still new and they have no refurbished units to ship out) She gave me the news and I agreed to pay the deductible. I wrote her a $199 check and she should have the phone by Monday.(because of the weekend)
Can someone explain to me how the crack was even possible? I'm not trying to get out of paying the $199. The phone was in my possession, so I would be the one to accept the blame... I'm just very confused. The V20 landed on it's front screen and it was only 2.5 feet on carpet... not to mention that it was in a super-rugged Otterbox Defender case.

I borrowed my co-worker's spanking new LG V20 and played with it for a day. (while she played with my new Google Pixel XL)
This morning, I was getting out of bed and accidentally pushed the V20 off the nightstand while I was turning off the clock radio. It fell 2.5 feet on the carpet. It went straight down and landed with the front screen face down. I did not panic because the V20 was in the Otterbox Defender case. (even without a case, I figured falling 2.5 feet on carpet wouldn't have done any damage) In fact, there was almost no sound at all because it landed on the carpet.
Imagine my shocked when I went to pick it up and noticed that the rear camera glass was cracked.(like a y-shaped cracked) I'm positive it wasn't cracked last night because I have several pictures that I took last night that looked perfect and didn't show anything. With the crack, every new picture came out with the upper left side somewhat blurry.
Went into the office and gave my co-worker the bad news. She practically went into a full panic until she remembered that she did have Asurion on her account. During lunch, she called them and as told that the deductible was $199 and a NEW V20 would be shipped to her via overnight. (new because the V20 is still new and they have no refurbished units to ship out) She gave me the news and I agreed to pay the deductible. I wrote her a $199 check and she should have the phone by Monday.(because of the weekend)
Can someone explain to me how the crack was even possible? I'm not trying to get out of paying the $199. The phone was in my possession, so I would be the one to accept the blame... I'm just very confused. The V20 landed on it's front screen and it was only 2.5 feet on carpet... not to mention that it was in a super-rugged Otterbox Defender case.
