06-18-2017 06:45 PM
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  1. aspenedelen's Avatar
    aspenedelen
    24 hours ago my V20 did a factory reset as it wouldn't accept my fingerprints and I had no idea what the pattern lock was.

    The last ten days of VZW messages were not uploaded to the VZW cloud and all of my photos and videos 100GB worth were deleted from the micro SD card in phone.

    Is there anyway I can retrieve this information by either rooting the phone and using a software to "undelete" everything or am I just F'ed hard here
    05-01-2017 06:59 PM
  2. chazglenn3's Avatar
    chazglenn3
    Trusted Member
    Damn that sucks. I'm going with you are F'ed hard here. I wonder why the card data was erased.
    aspenedelen likes this.
    05-01-2017 07:41 PM
  3. aspenedelen's Avatar
    aspenedelen
    I have the majority of my pics but none of the videos of flying around Mt Denali in Alaska last Thursday nor the videos I took while in Homer. Seriously pissed here. All pics went to Google Photos but not the majority of videos
    05-01-2017 07:43 PM
  4. Ry's Avatar
    Ry
    Moderator Captain
    Did you rely solely on Verizon Cloud for photo backup?
    05-01-2017 07:45 PM
  5. aspenedelen's Avatar
    aspenedelen
    Photo backup was Google Photos. I have a 1 TB package. VZW cloud is strictly for my 55k+ text messages
    05-01-2017 07:46 PM
  7. Mooncatt's Avatar
    Mooncatt
    Trusted Member
    Ambassador
    Originally Posted by aspenedelen
    Photo backup was Google Photos. I have a 1 TB package. VZW cloud is strictly for my 55k+ text messages
    Your videos should be backed up to Photos too, even on the free plan.
    05-02-2017 11:35 AM
  8. aspenedelen's Avatar
    aspenedelen
    Some did but a lot didn't
    05-02-2017 11:43 AM
  9. Ry's Avatar
    Ry
    Moderator Captain
    Was it a case of videos being set to back up only on WiFi and you weren't on WiFi?
    05-02-2017 02:00 PM
  10. Ry's Avatar
    Ry
    Moderator Captain
    I'd try using a data recovery tool on the micro SD card. Would be best if you haven't written anything new to it since the reset.
    05-02-2017 02:03 PM
  11. aspenedelen's Avatar
    aspenedelen
    Originally Posted by Ry
    Was it a case of videos being set to back up only on WiFi and you weren't on WiFi?
    I'm on a unlimited plan with VZW so I always upload on their network. I was in Alaska flying around Denali. One video uploaded but the others didn't from the rest if the trip.
    05-06-2017 08:27 AM
  12. aspenedelen's Avatar
    aspenedelen
    Appreciate the advice. Any thoughts on which data recovery tool is best for the micro SD attempt
    05-06-2017 08:28 AM
  13. Mike Dee's Avatar
    Mike Dee
    Trusted Member
    Community Review Team
    Ambassador
    Originally Posted by aspenedelen
    24 hours ago my V20 did a factory reset as it wouldn't accept my fingerprints and I had no idea what the pattern lock was.

    The last ten days of VZW messages were not uploaded to the VZW cloud and all of my photos and videos 100GB worth were deleted from the micro SD card in phone.

    Is there anyway I can retrieve this information by either rooting the phone and using a software to "undelete" everything or am I just F'ed hard here
    A factory reset does not normally wipe out an SD card.
    05-06-2017 09:12 AM
  14. aspenedelen's Avatar
    aspenedelen
    Originally Posted by Mike Dee
    A factory reset does not wipe out an SD card
    It did on this one
    05-06-2017 09:13 AM
  15. Devhux's Avatar
    Devhux
    Did you have the SD Card encrypted? If so, I can see how the factory reset would have cleared it.
    Ry likes this.
    05-07-2017 02:42 AM
  16. aspenedelen's Avatar
    aspenedelen
    Originally Posted by Devhux
    Did you have the SD Card encrypted? If so, I can see how the factory reset would have cleared it.
    Correct!
    06-18-2017 06:45 PM
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