1. Allyssa Stark's Avatar
    I am not able to make purchases from the google play store on my Samsung Galaxy Note 2 anymore. This started a couple of weeks ago. I am still able to download free apps with no problem, however when I attempt to purchase an app, it gives me the Error message which says "Authentication is required. You need to sign into you Google Account."

    I have tried all the basic things such as uninstalling updates on google play and google play services and clearing the data/cache on google play, google play services, google framework services, and talk; I even cleared the data/cache on all of my other apps just to be safe. I tried removing my google account, changing the password on my gmail and pc so they would all be surely the same. I also restarted the phone multiple times. Nothing is working and I am so frustrated . I don't want to have to do a factory reset (though it seems this may be my only option) but what's more is I'm worried that won't even help.

    If anyone has had similar issues and has any further solutions (other than those I previously listed) please let me know!!! Thanks!
    Kumar Chandwani likes this.
    08-29-2013 02:37 PM
  2. Scott Kenyon's Avatar
    I'm assuming you're talking about the password you have to type into the box that pops up when you try to pay for an app? This has never failed for me. I input my password and the purchase completes. Maybe there's a weird setting in wallet? Check your wallet by logging into your gmail, clicking on the more button and choosing wallet.
    08-29-2013 02:51 PM
  3. Allyssa Stark's Avatar
    Created new account this worked!!!
    08-29-2013 03:00 PM
  4. Allyssa Stark's Avatar
    I'm assuming you're talking about the password you have to type into the box that pops up when you try to pay for an app? This has never failed for me. I input my password and the purchase completes. Maybe there's a weird setting in wallet? Check your wallet by logging into your gmail, clicking on the more button and choosing wallet.
    Scott, it was something to do with the google wallet! It said that because I had changed my gmail password, the google wallet was suspended. I was given the option to fill out a form to remove the suspension, but I am impatient and created a new gmail instead haha. Thank you!
    08-29-2013 03:04 PM
  5. Scott Kenyon's Avatar
    I'm happy to help, Allyssa! Glad you have it all cleared up now!
    Mhine Koh likes this.
    08-29-2013 03:29 PM
  6. Prerna Surolia's Avatar
    me too hVing dis prob...plz mmay i hv ny solution regardng authentication
    01-17-2014 01:43 AM
  7. James Njogu's Avatar
    google play store authentication
    Bill Blades likes this.
    02-17-2014 06:19 AM
  8. Supriya Chengala's Avatar
    Same prblm what 2 do plz say me
    03-22-2014 12:15 PM
  9. Supriya Chengala's Avatar
    AUthentication is required asking in my samsung pocket what i should reply me send me solution
    03-22-2014 12:16 PM
  10. Supriya Chengala's Avatar
    I have a problem in my phone whatsup is not opening it was asking me to authentication is required error what to do say me and other uptade

    - - - Updated - - -

    I have a problem in my phone whatsup is not opening it was asking me to authentication is required error what to do say me and other uptade
    03-22-2014 12:41 PM
  11. Mark Prucnal's Avatar
    Whilw to be some type of connection error I went on wifi and was able to connect to Google Play. Then turn off wifi went back to mobile and was able to access Google Play no problem using mobile after that. Had same problem with maps not connecting to the server. connected fine while on wifi. disabled wifi and maps connected normally after that on mobile.
    03-23-2014 06:15 AM
  12. Safwana ca's Avatar
    I am not able to make purchases from the google play store on my Samsung Galaxy Note 2 anymore. This started a couple of weeks ago. I am still able to download free apps with no problem, however when I attempt to purchase an app, it gives me the Error message which says "Authentication is required. You need to sign into you Google Account."

    I have tried all the basic things such as uninstalling updates on google play and google play services and clearing the data/cache on google play, google play services, google framework services, and talk; I even cleared the data/cache on all of my other apps just to be safe. I tried removing my google account, changing the password on my gmail and pc so they would all be surely the same. I also restarted the phone multiple times. Nothing is working and I am so frustrated . I don't want to have to do a factory reset (though it seems this may be my only option) but what's more is I'm worried that won't even help.

    If anyone has had similar issues and has any further solutions (other than those I previously listed) please let me know!!! Thanks!
    05-07-2014 11:28 PM
  13. Ryeon Ji's Avatar
    Actually, I have the same problem except the purchase thing. I did most of the things you did too. I clear things and do all the other stuff, but it doesnt work. So I decided to make another play store account, but I cant download anything. Please help me!!
    05-15-2014 01:17 AM
  14. bindra1's Avatar
    google play store authentication
    09-15-2014 04:06 AM
  15. eunilove enum's Avatar
    i cannot update my whatsap it says authentication is required please what should i do?
    11-30-2014 09:43 AM
  16. gieun96's Avatar
    I had the exact problem... I did the following things, and it worked!
    1. Turn off your phone, take the battery out then put it in again.
    2. Press volume up button, home button, and power button all together. (it will take you to a list of options)
    3. Select 'reboot...' (can't remember exactly what it said).
    Hope this works for you too!
    01-12-2015 11:45 PM
  17. Mhine Koh's Avatar
    I am not able to make purchases from the google play store on my Samsung Galaxy Note 2 anymore. This started a couple of weeks ago. I am still able to download free apps with no problem, however when I attempt to purchase an app, it gives me the Error message which says "Authentication is required. You need to sign into you Google Account."

    I have tried all the basic things such as uninstalling updates on google play and google play services and clearing the data/cache on google play, google play services, google framework services, and talk; I even cleared the data/cache on all of my other apps just to be safe. I tried removing my google account, changing the password on my gmail and pc so they would all be surely the same. I also restarted the phone multiple times. Nothing is working and I am so frustrated . I don't want to have to do a factory reset (though it seems this may be my only option) but what's more is I'm worried that won't even help.

    If anyone has had similar issues and has any further solutions (other than those I previously listed) please let me know!!! Thanks!
    06-22-2015 02:13 AM
  18. TaRT zKie's Avatar
    I am not able to make purchases from the google play store on my Samsung Galaxy Note 2 anymore. This started a couple of weeks ago. I am still able to download free apps with no problem, however when I attempt to purchase an app, it gives me the Error message which says "Authentication is required. You need to sign into you Google Account."

    I have tried all the basic things such as uninstalling updates on google play and google play services and clearing the data/cache on google play, google play services, google framework services, and talk; I even cleared the data/cache on all of my other apps just to be safe. I tried removing my google account, changing the password on my gmail and pc so they would all be surely the same. I also restarted the phone multiple times. Nothing is working and I am so frustrated . I don't want to have to do a factory reset (though it seems this may be my only option) but what's more is I'm worried that won't even help.

    If anyone has had similar issues and has any further solutions (other than those I previously listed) please let me know!!! Thanks!
    Have you tried to remove your account and re-add it again?
    06-22-2015 05:04 AM
  19. aman tripathi1's Avatar
    same problem wid me ..after root my phone
    10-08-2015 05:49 AM
  20. Nezzaros's Avatar
    Hi,
    Try with other phone or change the password if not work the only solution is formating you device and install the last android version 6.0.
    03-21-2016 06:01 AM
  21. JustAnExampleUsername's Avatar
    same problem wid me ..after root my phone
    I had the same issue after rooting my phone!

    Are you using KingRoot?

    1. If yes, then go to purify and tap the button with 3 dots at the top right corner.
    2. Tap on "Purifying Setting".
    3. Tap on Purify Apps.
    4. Look for two apps called "Google Account Manager" and for "Google Services Framework".
    5. Tap on "Google Account Manager" and uncheck "Block Autostart" and "Auto Kill".
    6. Do this with the other app too.
    7. If it still doesn't work then try finding more google apps and do the same with them.

    Are you using SuperSU or other?
    1. Open any battery save app (like Greenify) and pretty much find the apps and do the same.
    05-29-2016 03:46 AM
  22. Sajeev Kumar1's Avatar
    Authentication is required. You need to sign into your Google Account. all these stupid tricks didnt worked for me. i downloaded *cloud vpn" and installed. it started working within seconds.
    07-24-2016 11:24 AM
  23. Crashlabs's Avatar
    Unfortunately, the above methods do not help me, but I found the full instruction that solved the problem.

    How to fix "Authentication is required. You need to sign into your Google Account" on Play Store
    10-01-2016 08:42 AM

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