Recent content by aksamsungusers

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    Help needed for S9 and note 9, unknown source is changing settings in our phones.

    This is what I found in the note 9. Any idea what it is for? Thank you. I'm trying to gather as much information before i send the phones off to samsung.
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    Help needed for S9 and note 9, unknown source is changing settings in our phones.

    Ok. I used malwarebytes and eset to scan our devices and came upon a whitesystem app :Android/PUP.HackTool.DeviceAlive.a We had disabled the app. Unable to uninstall due to the fact it is a system app. It is a spyware app. We are currently trying to retrieve our Samsung accounts as it had...
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    Extreme malware problem

    We are having the same issues with a S9 and Note 9. Carrier is at&t. Done everything possible and still having same issues. If you find a solution please post and let us know. Thanks.
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    Help needed for S9 and note 9, unknown source is changing settings in our phones.

    We purchased a S9 and note 9 in October 2018 from at&t. Carrier is also at&t. We had the phones for about a week, noticed the note 9 had new apps that were downloaded from a unknown source. On both phones we were signed out by the unknown source and our passwords were changed. Log in information...
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