Recent content by Dippns

Sorry, I forgot to mention that I had to factory reset twice because it's not clear on her phone that if you select restore backup within the factory reset prompts it isn't the backup created by Android One. So, no, still in the same spot regarding the contacts.

Yeah, I did it properly the second time, I selected the backup after the factory reset had finished and returned to the home screen.

She does not use multiple accounts. contacts.google.com is unfortunately empty, and the trash is also empty, pretty sure she ****ed up and emptied it. My hope is that since that backup file contains all those missing contacts and I can see them in the file, it would import correctly into the...

mustang7757 Thanks, I'm OP. Sync was turned on.

I made a backup of my girlfriend's phone via Android One, confirmed the contacts were synced with her google account. Then factory reset the phone. When setting up the wiped phone from the Android One backup, it has failed to import the contacts from the google account. In the Google Contacts...