Recent content by Hollean

Thanks Mustang and B Diddy for all your help. I've now performed a back up, factory reset and restore and everything works as it should. Thank you and keep safe, wherever you are.

Thanks B Diddy. I followed the instructions, so thank you for that, and it cleared the cache. However the fault remains the same. Ill leave it for now, but tomorrow I'll perform a full factory reset.

I'm not sure why that's relevant. The email address is accessed by logging on to an IMAP server at my ISP. It's working fine on multiple other devices so I can't see that it would be anything on the host ISP server causing my android app to crash. Remember the app is accessing the server and is...

B Diddy, Thanks for that Good suggestion. So I've switched to Safe mode and there's no difference.Email crashes when I try to open a message Everybody is focussing on the email app, but can I remind you that there are two apps which have suddenly stopped working, which makes me wonder if it is a...

Yes I have. I've done the long press, cleared the data, cleared the cache and forced the stop. I've then restored the server settings from my back up. And no change.

Ok. Ive restored the settings from a backup and everything is exactly as it was. Email App receives email but crashes when I try to open one. Remember its not just the email app which is exhibiting problems. Its also the National rail enquiries app. That's why I think it may be some system...

Sorry,Sorry No. I hadn't done that right. Long press on email app brings up a box offerring to Select items, Remove from home, disable, App info. Ive now cleared data, cleared cache and forced stop. Of course that has cleared all the settings so now there will be a delay whilst I repopulate the...

Hi Mustang, I'm the original poster, Ive logged in now as myself. Thanks for that suggestions. I've restarted the phone. Is that what you meant by resetting ? Scrolled to settings/Device care/storage. It says phone is 100% optimised and doesn't offer an option to clear cache. I take that to mean...

Hi Rukbat. Thanks for that reply. Maybe I didn't explain the problem clearly. When I open the sent email it clearly shows who it is to and who it is from. However the list of sent emails only shows who it is from. This is totally useless as, by definition, all emails in my sent email box are...

Hi I'm running the gmail app on a Samsung A3 2017. The headings in the SENT email box have changed so that they always show who sent them, which of course is me in every case. It would be more useful if the heading showed who i sent it to. I'm sure it used to do that. How do I change it back...

Just to finish the thread, HTC have replaced the phone under warranty and all is good. Thanks

I have purchased a new S4 mini running android 4.4.4 and am trying to synch contacts from MS outlook 2007 running on a windows XP SP3. I've downloaded kies3. This runs OK, once I had found the right driver. Before synching I had a major edit of the outlook contacts, updating and clearing out...

B. Diddy. Thanks for your help. I've now been in contact with HTC support who talked me through all the same things as you . They have concluded that the phone is faulty and have booked it in for repair. Lets see what transpires.

Ok,. I tried safe mode and that still didn't work. To be fair I wasn't hopeful because the factory reset removed all the aps s I didn't think that any of them were interfering. More information, I've just tried a call using skype and that works fine. It seems to be a "feature" of HTC phones that...

Hi B Diddy. I just did a test of voice recorder to determine which mic it uses. I held my finger over the bottom mic and spoke into the rear one and nothing recorded I then held my finger over the rear one and spoke into the bottom one and it recorded. That would seem to confirm that voice...