Recent content by joshrocker

He called Google support last night after visiting the T-mobile store. They told him it was locked for 72 hours due to the reset and password change. Thanks again for your help.

I'm not honestly sure what it was doing before the password change. I think his only problem was the "talkback" assistant was turned on and it was causing him issues with typing ect. He tried to reset his phone before bringing it to me. When he brought me the phone it was in the setup wizard but...

I have a co-worker who came to me for help on his Grand Prime. He said it was having problems so he reset it but couldn't get it to work still and asked me to take a look at it for him. Part of his problem was that he had triggered the "talkback" feature. I fixed that and tried to get him...

Once again, Thanks a lot! I don't know how I missed the latest update but I haven't had any problems at all today. I'm crossing my fingers. I like this update a lot, it really makes it feel like a whole new phone.

Thanks again, i'll look into it later this evening and see what I can get from Kies.

If I understand you right, I'm not running the latest version? Is this something that wasn't pushed to phones or is something wrong with my phone so simply didn't receive it?

IMM761.FL24? That's listed under build number.

D710.10 That's listed under "hardware" version at the bottom of the screen. Thanks again for your help.

Sorry for the stupid question, but what is the firmware listed as in the "about phone"? For what it's worth, I did attempt to do a firmware update and it said nothing was available. I've ran every update that's been sent and have never attempted to root my phone, so everything (outside of...

Good news first, I haven't had a text message fail since I cleared the cache. Bad news, I'm still getting the sprint optimizations failed message. Any other ideas? Thanks again!

Looked easy enough to try now, so I gave it a go. I'll report back later tonight if that was a cure. Thanks again!

Thank you for your reply. I'll look over the guide tonight and give it a go.

I'm running an up to date, completely stock Epic 4G touch. For the last few weeks I keep getting the "Sprint optimizer" has failed message. I turned the selection off in the mobile settings and have confirmed several times that the box is unchecked. It's causing the phone to lag upon waking it...

You can count me as one of the people who thinks the new update caused the problem. At first I thought ICS was just using more battery but after reading about so many problems I no longer think that's just alone is the cause.

I was only able to last 6 or so hours with my previous stock battery that shipped with the device. I read somewhere about how the battery swelling could cause poor battery life. I read that if you lay your battery flat on a table and it could spin then you had a problem. Mine was spinning like a...