Recent content by rdoebel08

Do you have Sprint? I'd visit an sprint authorized service & repair center. They should still replace the device free of charge if you have insurance, since *technically* it's NOT the screen split issue (as long as there is not physical or liquid damage). But even then, here at my store I'd...

If you have Sprint, it is likely LG will you send you to a Service & Repair Center. If the device has no physical/liquid damage, they will be able to order you a replacement device, whether or not you have insurance, for free. In either case, I recommend using the LG Backup tool on the device...

I'm not sure if you understand how the replacement program works. Sprint is never obligated to give you a brand new device(unless you are within the 14-day period), no matter how many exchanges you have had or when you purchased the device. It says in their literature that it will be replaced...

I'm glad you got it replaced and all is well. I honestly did not know how well of a job the LG backup tool did until I used it a couple months ago. It works best when the same gmail is logged into the new phone when you do the restore. Otherwise you're right, it's just signing into the apps. I...

Good to hear they are replacing it for you. And yea, we don't have a huge overhead like AT&T and Verizon do, so we have to order the device and have it shipped in. Normally for me if I order them on a weekend, they show up on Tuesday-Thursday usually Wednesday every time. Glad to hear you're...

Did you just get the device? If it is within 14 days Sprint will exchange it free of cost out of stock. If it has been 14 days, you'd have to go into the service & repair center to get it replaced. Right now a lot of the G4's that are getting ordered for replacement have been brand new so you...

Where did you purchase the device at? I know for Sprint, in the recent few days they have made it a "known-issue" in the internal Service&Repair tool we use. So even if you do not have insurance, they will replace the device for free if that split screen issue happens. As far as I know it's not...

So you just skipped the Sprint store all-together? Might not be a bad thing, if LG agrees to replace it under warranty (which I don't see why they wouldn't). You wouldn't believe the amount of G4s we have had come in to my service center in the past week or two... a very alarming amount. Most of...

Frank, I'm sorry the Sprint location you go to isn't the best, at my stores we definitely strive to try to get you an excellent experience and to do everything we possibly can for you. Also, make sure you go to a certified Sprint Service & Repair location, not every Sprint store has a service...

But we're not talking about Verizon, are we? Sprint has their own policies, not that I agree with all of them. If you want to go through the warranty of the phone, you have to go directly through the manufacturer*. Sprint will replace android phones without insurance, but there is a $75 charge...

Sounds like you have a poor Sprint store in your area. I'm the area repair manager in my town for 4 Sprint stores, and I literally just had this issue come in today. If you have insurance, and the device had no physical/liquid damage, the service & repair center at your local Sprint store should...

Double post, sorry.