1. lgbalfa's Avatar
    For some reason, I do not see my visual notification icon when someone leaves me a voicemail.

    I should have it based on my settings.

    People are always leaving me voicemails so I need to have that notification.

    New phone with Xfinity Mobile.

    Thanks for your assistance.

    Voicemail Notification Icon on Moto G Power?-screen.jpg
    12-18-2020 10:47 AM
  2. lgbalfa's Avatar
    Can anyone assist?

    Thanks
    12-19-2020 12:03 AM
  3. B. Diddy's Avatar
    Open your Phone app, tap Menu>Settings>Call Settings>Voicemail, and see what's listed as the Voicemail Number. I think Xfinity Mobile uses *86 -- is that what you see?
    12-19-2020 01:42 PM
  4. lgbalfa's Avatar
    Yes - I see *86 with Xfinity Mobile.
    12-20-2020 09:13 AM
  5. B. Diddy's Avatar
    Is there a separate Visual Voicemail app on the phone?
    12-20-2020 11:27 AM
  6. lgbalfa's Avatar
    There is no visual voicemail app on the phone.
    12-20-2020 02:50 PM
  7. B. Diddy's Avatar
    Go to the Battery Optimization menu in the system settings and make sure that Voicemail system app is not optimized.

    Also, try testing the phone in Safe Mode, in case some 3rd party app is interfering: https://support.motorola.com/us/en/solution/MS148713
    12-20-2020 04:49 PM
  8. mustang7757's Avatar
    Also try resetting the app by long press then tap info and clear data and force stop afterwards.
    12-20-2020 07:53 PM
  9. lgbalfa's Avatar
    Also try resetting the app by long press then tap info and clear data and force stop afterwards.
    What app am I resetting?

    There is no app for the voicemail notification?
    12-20-2020 08:00 PM
  10. mustang7757's Avatar
    What app am I resetting?

    There is no app for the voicemail notification?
    The phone app
    12-20-2020 08:00 PM
  11. lgbalfa's Avatar
    Go to the Battery Optimization menu in the system settings and make sure that Voicemail system app is not optimized.

    Also, try testing the phone in Safe Mode, in case some 3rd party app is interfering: https://support.motorola.com/us/en/solution/MS148713

    Where is the voicemail system app?
    12-20-2020 08:01 PM
  12. lgbalfa's Avatar
    The phone app

    I still do not understand what the phone app is?

    Can you show a screenshot?
    12-20-2020 08:02 PM
  13. mustang7757's Avatar
    I still do not understand what the phone app is?

    Can you show a screenshot?
    The one you open up to make a phone call
    12-20-2020 08:03 PM
  14. lgbalfa's Avatar
    I use a third party phone app (True Phone).

    Can't imagine the phone app would have anything to do with the notifications as that should be a system voicemail setting but I will try it.

    I will uninstall / re-install and report back tomorrow.

    Thanks
    mustang7757 likes this.
    12-20-2020 08:12 PM
  15. mustang7757's Avatar
    I use a third party phone app (True Phone).

    Can't imagine the phone app would have anything to do with the notifications as that should be a system voicemail setting but I will try it.

    I will uninstall / re-install and report back tomorrow.

    Thanks
    Try the stock one as well
    12-20-2020 08:46 PM
  16. lgbalfa's Avatar
    I uninstalled and then reinstalled my 3rd party phone app (True Phone Dialer) and it now works.

    I thought the notification icon was more of a system setting then an app setting, but I wrong.

    All seems fine now.

    Thanks
    mustang7757 and B. Diddy like this.
    12-20-2020 10:59 PM
  17. mustang7757's Avatar
    I uninstalled and then reinstalled my 3rd party phone app (True Phone Dialer) and it now works.

    I thought the notification icon was more of a system setting then an app setting, but I wrong.

    All seems fine now.

    Thanks
    Glad to hear that.
    Your welcome!
    12-20-2020 11:39 PM
  18. PapaGary's Avatar
    You're welcome!
    There, I fixed it for you.
    mustang7757 likes this.
    12-26-2020 10:26 PM
  19. mustang7757's Avatar
    There, I fixed it for you.
    Indeed
    12-26-2020 10:38 PM

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