I purchased 2 Motorola Droid Maxx from Best Buy 20 months ago. They both were nothing but problems after about 11 months. Now they are unusable. If you can actually maneuver to the phone 'app' and try to call someone, they can't hear you. If you are using another app and your phone rings you generally can't get to the phone 'app' to answer the phone call. If your phone rings, you usually can't swipe the phone to answer, and if you can, you can't push the 'hang up' icon to end the phone call. If you are in a wifi area, and dare to try to get on the 'internet' it takes about 1 minute to load the page. If you are on 4g with 3 or more bars, you better be prepared to wait 5 minutes just to get the page loaded.. I purchased Best Buys old protection plan and they have $0 deductible with their 'rapid exchange' program which generally takes 1 week! After 6 or 8 HORRIBLE refurbs, i was offered their "white glove' exchange......I asked what the difference was, and was told that the "white glove' refurbs have actually been TESTED before sending them out! I asked does that mean that the 'non-white gloved' phone's i've received from them weren't even TESTED, and they said YEP! So it's now been 17 total replacement phones and I've gone from HORRIBLE Motorola Razr Maxx phones to UN-USEABLE Motorola Razr Maxx phones. I've not bothered to call Motorola just because when I had a Motorola Razr PHONE (not a smart phone) about 10 years ago, and it was past the 12 month warranty, I got nowhere. What would you suggest. Verizon isn't budging on offering me an early upgrade (I have a little over 3 months) I've been a customer of their for 15 years, never late on a payment. They don't care if I accept Sprint and ATT's offer to buy out my contract. This has left a bad taste in my mouth with MOTOROLA and Verizon. Again, could you tell me what you would do in this case? Thank you for your time!