I received my Moto X on August 31st .unfortunately the volume keys were not working. when contacted Motorola about the same they insisted on returning the device so that a redemption code can be sent to order another phone online.
Initially i have been told the redemption code will be sent within 24-48 hours upon receiving the device .
Now it's past 7 days with no phone and all I hear from them is "the issue has been escalated to Admin department and they will call you" which never happened.
This is the worst customer service experience I have ever received from Motorola.
Initially i have been told the redemption code will be sent within 24-48 hours upon receiving the device .
Now it's past 7 days with no phone and all I hear from them is "the issue has been escalated to Admin department and they will call you" which never happened.
This is the worst customer service experience I have ever received from Motorola.