I love my Moto X but...

[cerebasan]

OK I have an iPhone 5 and a Moto X and in comparing the two I just have a couple niggles I need resolving:
The signal meter on the Moto X randomly drops to zero. Signal Check Pro indicates there is signal. Maybe the radio didn't flash properly from KitKat? I'm on Sprint. The iPhone sitting next to it doesn't have any drops.
The volume via the speaker is lower than the iPhone. At max I think they are similar but the low end is low. Any ideas? Don't want to root.
Thank you Moto X community for your advice. I really love this phone.

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[wizzrah]

OK I have an iPhone 5 and a Moto X and in comparing the two I just have a couple niggles I need resolving:
The signal meter on the Moto X randomly drops to zero. Signal Check Pro indicates there is signal. Maybe the radio didn't flash properly from KitKat? I'm on Sprint. The iPhone sitting next to it doesn't have any drops.
The volume via the speaker is lower than the iPhone. At max I think they are similar but the low end is low. Any ideas? Don't want to root.
Thank you Moto X community for your advice. I really love this phone.

Posted via Android Central App

Interesting. Does this happen frequently? And are both devices from Sprint?

 

[tonymhoffman]

The signal drop is something I've noticed since I bought the phone at launch. However, I've never had a dropped call from this so I'm not sure if its actually losing signal.

My athletes who have iPhones cannot get signal in the hill spot we travel too while my moto still gets a strong 4g signal, so I know the radio is excellent in the X.

The volume has been adjusted since kit Kat on the x. Its a lot lower and needs to be raised again in my opinion.

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[kolyan2k]

Yes I have this bug as well. I noticed this when I was in WiFi network

 

[cerebasan]

Yes several times when I notice it and both are Sprint devices

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[tech addicted]

The signal drop is something I've noticed since I bought the phone at launch. However, I've never had a dropped call from this so I'm not sure if its actually losing signal.

My athletes who have iPhones cannot get signal in the hill spot we travel too while my moto still gets a strong 4g signal, so I know the radio is excellent in the X.

The volume has been adjusted since kit Kat on the x. Its a lot lower and needs to be raised again in my opinion.

Posted via Android Central App

Yes that's true when I got my phone the volume was so load I loved it now its lower why the hell would they do that ,if it bothered people than they can turn it down !

I really hope they fix that!!!

 

[captain_dirtyfoot]

I haven't noticed any signal drop in mine since kitkat versus my gfs iPhone however when I am downtown Portland it shows I have a strong signal but nothing works like there is none.

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[itic]

OP youre not alone. There seems to be something about the sprint built moto x thats just not right.

 

[maverick96]

This is starting to sound like a Sprint Moto X only issue. My AT&T Moto X has none of the problems mentioned here

 

[DayThyme]

OK I have an iPhone 5 and a Moto X

I do, too on Verizon and have none of the problems you have. I would report it to Motorola because if it is a software issue with the radios, they can patch it next OS update.

 

[kolyan2k]

Mine is T-Mobile

 

[jephanie]

Two active Verizon Moto Xs here and no problem on either one.

 

[cerebasan]

What is the best way to report it? Thru the moto care app?

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[DayThyme]

What is the best way to report it? Thru the moto care app?

If you open the moto care app, it gives you the option to call. I would call moto care and speak with tech support directly, but I would wait until Monday during working hours CST so that you get someone in the US.

 

[tonymhoffman]

What is the best way to report it? Thru the moto care app?

Posted via Android Central App

Report it to Matt Jones and Punit Soni on Google + in the Moto X community. It will go directly to engineers this route.

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[scrounger]

You may also want to post it on the Motorola Support forum. Others that have or may have the issues will be able to find solutions there. Matt is in charge with the help of several very helpful moderators (who do not work for Motorola)

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[sting7k]

OK I have an iPhone 5 and a Moto X and in comparing the two I just have a couple niggles I need resolving:
The signal meter on the Moto X randomly drops to zero. Signal Check Pro indicates there is signal. Maybe the radio didn't flash properly from KitKat? I'm on Sprint. The iPhone sitting next to it doesn't have any drops.
The volume via the speaker is lower than the iPhone. At max I think they are similar but the low end is low. Any ideas? Don't want to root.
Thank you Moto X community for your advice. I really love this phone.

Posted via Android Central App

Hmm, I'm not experiencing any of those issues on my Moto X. I will even say that my Moto X gets the exact same reception with no signal drops and the speaker might be even louder than my iPhone 5.

 

[cerebasan]

Ok. Thanks for the input and advice everyone! I posted on the Moto X Motorola forum. Hopefully they can help me....!

 

[mtndewgood]

I have this same issue on Sprint even on an airwave router.. It's annoying to see

 

[fldude99]

I have this same issue on Sprint even on an airwave router.. It's annoying to see

What does a router have to do with cell signal?