09-30-2016 02:18 PM
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  1. azdmelani's Avatar
    Yeah, slow is an under statement. I ordered a leather back on Saturday and the status still shows "Device Being Built" as of 9/10.
    Ugh! Wonder what part they are now out of.

    My other phone has been sitting waiting to clear customs in China since Monday. Guessing it's not getting here tomorrow.
    09-14-2016 10:32 AM
  2. nemov's Avatar
    Yeah, slow is an under statement. I ordered a leather back on Saturday and the status still shows "Device Being Built" as of 9/10.
    I got the leather back five minutes after the phone went on sale and I'm in the same boat.
    09-14-2016 01:35 PM
  3. anon(5002059)'s Avatar
    Had a 15% discount code after buying a case. Ordered this back. $12.75 Incipio

    09-14-2016 08:31 PM
  4. nemov's Avatar
    So it still hasn't shipped. There's no possible way I'm getting the phone tomorrow. I wonder what the hold up is?
    09-15-2016 07:06 AM
  5. mflotastic's Avatar
    So it still hasn't shipped. There's no possible way I'm getting the phone tomorrow. I wonder what the hold up is?
    in the same boat as you - here's hoping we get them tomorrow!
    09-15-2016 09:07 AM
  6. nemov's Avatar
    in the same boat as you - here's hoping we get them tomorrow!
    Very unlikely it's going to be here tomorrow if it hasn't shipped from China yet. Very disappointing delay.
    09-15-2016 09:56 AM
  7. azdmelani's Avatar
    Very unlikely it's going to be here tomorrow if it hasn't shipped from China yet. Very disappointing delay.
    The phone that was promised by today at 10:30 is still waiting to clear customs (since Monday). Guess Moto didn't learn their lesson from the MXPE debacle last year
    09-15-2016 01:24 PM
  8. LabRat's Avatar
    Very unlikely it's going to be here tomorrow if it hasn't shipped from China yet. Very disappointing delay.
    China is on holiday Thursday and Friday this week. They call it Mid-Autumn festival even though autumn doesn't start until next week.
    09-15-2016 05:17 PM
  9. azdmelani's Avatar
    China is on holiday Thursday and Friday this week. They call it Mid-Autumn festival even though autumn doesn't start until next week.
    Yes! Someone at work brought in mooncakes to celebrate
    anon(5002059) likes this.
    09-15-2016 06:00 PM
  10. nemov's Avatar
    I might end up canceling the order. They seem to be a little clueless at Motorola right now. I talked to some at Moto Maker and got this sob story about lack availability and they're transitioning warehouses. Lack of availability on an item I purchased immediately after it was available online?

    I don't even really care that much, but they should have been more transparent that the orders were going to take longer than a week. As it stands right now I have no clue if or when it's ever going to ship.
    09-16-2016 07:29 AM
  11. azdmelani's Avatar
    I might end up canceling the order. They seem to be a little clueless at Motorola right now. I talked to some at Moto Maker and got this sob story about lack availability and they're transitioning warehouses. Lack of availability on an item I purchased immediately after it was available online?

    I don't even really care that much, but they should have been more transparent that the orders were going to take longer than a week. As it stands right now I have no clue if or when it's ever going to ship.
    I'm sorry. That's really frustrating.
    09-16-2016 09:09 AM
  12. azdmelani's Avatar
    This is my second phone's status:
    09-16-2016 09:34 AM
  13. nemov's Avatar
    It must be a longer holiday than 2 days?
    09-16-2016 11:20 AM
  14. azdmelani's Avatar
    It must be a longer holiday than 2 days?
    Or Moto didn't send the clearance docs.
    09-16-2016 02:05 PM
  15. nemov's Avatar
    I went ahead and and canceled my order. I decided to by the OnePlus3. Unfortunately I'm on Verizon so I had to cancel that order as well. Kind of amazing. When you purchase a OnePlus3 it doesn't say anything about their issues with Verizon. Kind of mind numbing. Thankfully I looked it up after I purchased.

    Anyway.... I'm not sure what I'm doing to do now. I'm making do with a OG Moto X.
    09-16-2016 02:25 PM
  16. Bosgarage57's Avatar
    Can u not walk into a VZW store and get the z play now? Amazon has the zte axon7 I've heard is nice as well. I wish verizon would get more phones but until VZW eases up on being locked I guess manufactures cannot put cdma radios in.
    09-16-2016 02:33 PM
  17. nemov's Avatar
    Can u not walk into a VZW store and get the z play now? Amazon has the zte axon7 I've heard is nice as well. I wish verizon would get more phones but until VZW eases up on being locked I guess manufactures cannot put cdma radios in.
    Yeah, that's an option, but they also charge and extra $20 for the pleasure of seeing their sales reps.
    09-16-2016 02:37 PM
  18. nemov's Avatar
    I ended up just getting another Moto X Pure from Amazon. I'll get it tomorrow. X Pure is still a solid device, plus I'll avoid the bloat,
    09-17-2016 12:06 PM
  19. Bosgarage57's Avatar
    Girlfriend and I went into a VZW store and she was able to purchase the Z play on device payments, and the rep waived the $20 upgrade fee and took $20 off of 1 mod.
    09-18-2016 08:20 AM
  20. azdmelani's Avatar
    My phone has been trying to clear customs for a week. Can't cancel since it's on the way to me. Awesome. Moto CS said a supervisor would call me within 48 hours. Not holding my breath
    09-18-2016 09:55 AM
  21. nemov's Avatar
    My phone has been trying to clear customs for a week. Can't cancel since it's on the way to me. Awesome. Moto CS said a supervisor would call me within 48 hours. Not holding my breath
    Yeah, I've gotten a couple of calls. They can't officially cancel the order until they contact the warehouse which has been on vacation. Worst case scenario they ship the device and I have to send it back.
    09-19-2016 10:12 AM
  22. azdmelani's Avatar
    Package has finally resumed it's journey. Maybe not the smartest idea to have a product launch before your warehouse takes a week long vacation
    09-19-2016 01:54 PM
  23. azdmelani's Avatar
    Can't make this stuff up. Has been 10 days since this phone was shipped
    09-21-2016 06:00 AM
  24. Wobblin30's Avatar
    I got the leather back five minutes after the phone went on sale and I'm in the same boat.
    My leather back is still "Being Built" some 10 days after I purchased it. Must be a shortage of leather over in China. I miss the days when Motorola was turning phones out of Texas.
    benjamminh and anon(5002059) like this.
    09-21-2016 12:26 PM
  25. azdmelani's Avatar
    My leather back is still "Being Built" some 10 days after I purchased it. Must be a shortage of leather over in China. I miss the days when Motorola was turning phones out of Texas.
    Me too! Dealing with CS has been very time consuming and challenging
    09-21-2016 04:06 PM
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