1. dthomp99's Avatar
    For the past few months, my phone has been having problems staying connected to my home WiFi (no other hotspot has had any problems). No other device on the same network has the same problem. In attempts to fix this, I have: done a factory reset, wiped cache partition, and just the plain 'ol off-then-on attempt. Nothing I do seems to work! Someone please help. I can't keep using so much data!
    05-30-2016 12:18 AM
  2. Peter Starzynski's Avatar
    For the past few months, my phone has been having problems staying connected to my home WiFi (no other hotspot has had any problems). No other device on the same network has the same problem. In attempts to fix this, I have: done a factory reset, wiped cache partition, and just the plain 'ol off-then-on attempt. Nothing I do seems to work! Someone please help. I can't keep using so much data!
    Is your phone running an early version of lollpop? If it is then that might be the reason. If not, then it might just be a software issue. I'd contact the manufacturer and see if and try to get a replacement device.
    05-30-2016 12:52 AM
  3. dthomp99's Avatar
    I am running Android 4.4.4. I would try and get a replacement, but my warranty ended months ago.
    05-30-2016 12:52 PM
  4. doogald's Avatar
    I am running Android 4.4.4. I would try and get a replacement, but my warranty ended months ago.
    The Maxx 2 comes with a 12 month warranty, and Verizon did not start selling it until last November, and it never had 4.4.4. Do you have the older Droid Maxx rather than the Maxx 2? (This is a forum for the Maxx 2, not the original Droid Maxx.)

    One possibility: on your home network, you may be having channel interference or something similar. Try changing your router to a different channel (most people use channel 1, 6, and 11 on a 2.4 GHz network, because a WiFi channel actually spans about 5 channels. If it is 5.4 GHz, you can use just about anything.)

    If you are using WPA/TKIP for security, try changing to WPA2/AES. (If you are using WEP, DEFINITELY try changing to WPA2).

    Neither of these things will affect your other devices - they will see the change and automatically reconnect. (Also, sometimes restarting the WiFi access point/router will help.)

    If you have Bluetooth turned on, try toggling it off to see if that is interfering.
    Laura Knotek likes this.
    05-30-2016 03:09 PM
  5. dthomp99's Avatar
    I'm not sure what I have, the phone just says Droid Maxx. I will try to change channels when I can. Thank you.
    05-30-2016 04:00 PM
  6. dthomp99's Avatar
    The Maxx 2 comes with a 12 month warranty, and Verizon did not start selling it until last November, and it never had 4.4.4. Do you have the older Droid Maxx rather than the Maxx 2? (This is a forum for the Maxx 2, not the original Droid Maxx.)

    One possibility: on your home network, you may be having channel interference or something similar. Try changing your router to a different channel (most people use channel 1, 6, and 11 on a 2.4 GHz network, because a WiFi channel actually spans about 5 channels. If it is 5.4 GHz, you can use just about anything.)

    If you are using WPA/TKIP for security, try changing to WPA2/AES. (If you are using WEP, DEFINITELY try changing to WPA2).

    Neither of these things will affect your other devices - they will see the change and automatically reconnect. (Also, sometimes restarting the WiFi access point/router will help.)

    If you have Bluetooth turned on, try toggling it off to see if that is interfering.
    I've changed the WPA from "Both" to "WPA-1" and "WPA-2" and neither have worked. I also tried changing the name of my network. Bluetooth is off. Also, I changed the Bandwidth from 40MHz to 20MHz, no change.

    The connection status next to the name shows full bars until I try to connect, then it goes to one and says "Poor Connection."
    05-30-2016 05:15 PM
  7. Mikhail Libin's Avatar
    I had similar issues and searched everywhere on internet and then... I figured if it's Verizon then I have to start from there. Here is what I did and it worked. Log in: VZ Protect, Status, WiFi protection should be OFF. Problem is solved.
    05-31-2016 02:10 AM
  8. doogald's Avatar
    I've changed the WPA from "Both" to "WPA-1" and "WPA-2" and neither have worked. I also tried changing the name of my network. Bluetooth is off. Also, I changed the Bandwidth from 40MHz to 20MHz, no change.

    The connection status next to the name shows full bars until I try to connect, then it goes to one and says "Poor Connection."
    What kind of router is it?

    Also, on the phone, what happens if you go into settings / wifi, tap the menu control bottom right and choose "advanced", and turn off "avoid poor connections"? Does that help?
    05-31-2016 10:32 AM
  9. dthomp99's Avatar
    I am not sure what you mean by what kind of router. Its just whatever AT&T U-Verse gave us. And the "avoid poor connections" option is already unchecked.
    akhtar nawaz likes this.
    05-31-2016 01:06 PM
  10. doogald's Avatar
    I'm not sure if this will help or not, but have you tried restarting in safe mode? After you long-press power to bring up the power off dialog, rather than tap the power off control, long-press it until it brings up the restart in safe mode prompt. If the problem goes away in safe mode, there is likely some sort of third party app conflict. Do the normal restart to bring the phone back up in normal, non-safe mode.

    Just note that sometimes home screen widgets get messed up in safe mode and you may need to set them up again. Otherwise, you won't lose any data.

    As for the gateway router, is there some sort of model number on the sticker (and a software version?) I don't have AT&T/UVerse, but I'm guessing that they have some sort of model number on it.
    badcat likes this.
    05-31-2016 02:37 PM
  11. dthomp99's Avatar
    Wow! That really worked! I was able to determine from the Safe Mode that my phone was not broken. Turns out, I had a VPN app I totally forgot about hidden away in my apps! Deleted it and BOOM! WiFi is working like a charm!
    doogald and badcat like this.
    05-31-2016 10:43 PM
  12. dthomp99's Avatar
    Wow. I feel really stupid. I thought it worked, but the problem is still there... I can connect and stay connected for like 30min every time I clear the cache partition.
    06-03-2016 07:29 AM
  13. SonDan's Avatar
    I had similar issues and searched everywhere on internet and then... I figured if it's Verizon then I have to start from there. Here is what I did and it worked. Log in: VZ Protect, Status, WiFi protection should be OFF. Problem is solved.
    When you say log in .. To what please?
    06-13-2016 10:04 PM
  14. MI Miah's Avatar
    I'd just like to find out whether anyone with this problem has McAfee Mobile Security installed on their phone, as uninstalling this app seemed to have resolved the issue on my Medion LIFE X5020...
    07-03-2017 03:07 PM

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