1. CaptCam2020's Avatar
    Samsung Note 20 Ultra 5G phones Defective NO BLUETOOTH W/PC

    By CaptCam2020 Nov 27, 2020 4:26PM PST

    Received 2 of these new note 20 ultra 5G phones to replace my older phones which are 8+ . 9 Note 10 Note used here in the office with our
    office staff found out that these new phones will not pair with Bluetooth with our PC's any of them. We have PC's with Win. 7, Win 10, home and Win 10 Pro none more than 5 years old and most less than a year old. These PCs will also connect to all and any other Bluetooth device. Just not to these phones. There's some defect with the Bluetooth programming of the phones that does not allow them to connect through Bluetooth to the PC's as all their previous phones have done with no problem we connect the phone with Bluetooth to the computer to use the built-in phone app what Win. OS with Your Phone Companion app, without being able to pair it through Bluetooth this app does not work for calling part of it, all other aspects of the app that uses Wi-Fi work just fine. These phones will pair with all other devices of any kind Bluetooth device but will not pair to any of our PC's old new or otherwise. There's a defect in the programming with the Bluetooth in these phones that Samsung is ignoring we've reported this to them and they have not got back to us at all. Anybody else having this problem with these phones and not be able to pair it with Bluetooth with your PC I can't imagine were the only ones with this issue.
    Our IT pro has worked on these issues for more than a week with MS level 3 tech support and with the carriers tech support, all have concluded that there is nothing wrong with the PCs and that it can only be a defect during COVID with the firmware of these new defective phones.

    I would also suggest recommending that if you own one of these Defective phones simply try and pair it with Bluetooth to your PC and see what you will find out for yourself. By all means, do not take my or anyone else's opinion about these phones to check it out for yourself. Please report back here with your findings.

    Post was last edited on November 28, 2020 11:16 AM PST
    11-28-2020 04:58 PM
  2. donm527's Avatar
    Just tried now just for the heck of it...
    Lenovo T450 laptop with Win 10 Pro.

    I installed Win 10 Pro on it a year or two ago I think.
    Clean install using Windows Media Creator image from MS site.
    Completely up to date... version 20HS.
    Lenovo firmware up to date.
    N20U is AT&T carrier variant. Updated with November 1 patch.

    All the computers you tried them on work computers on a domain?
    Have security software like F-Secure?
    Tried it on a non-work/retail computer... Pro or Home Edition... not domain of have any work software?
    Attached Thumbnails Samsung Note 20 Ultra 5G phones Defective NO BLUETOOTH pairing W/PC-3cc28cd4-517a-4767-9bd4-9d1f6f624eb4.jpeg  
    jimd1050 likes this.
    11-28-2020 05:29 PM
  3. sweetypie31's Avatar
    Mine pairs great with my desktop.
    jimd1050 likes this.
    11-28-2020 05:56 PM
  4. mustang7757's Avatar
    Welcome to AC!

    Have you done a network reset , it resets Bluetooth, also check Bluetooth history if any apps there ? Can even check developer option where you could change the Bluetooth codec,version whole bunch of testing there , I leave screen shots as what I mean .
    Samsung Note 20 Ultra 5G phones Defective NO BLUETOOTH pairing W/PC-screenshot_20201128-182416_settings.jpegSamsung Note 20 Ultra 5G phones Defective NO BLUETOOTH pairing W/PC-screenshot_20201128-182356_settings.jpegSamsung Note 20 Ultra 5G phones Defective NO BLUETOOTH pairing W/PC-screenshot_20201128-182308_settings.jpegSamsung Note 20 Ultra 5G phones Defective NO BLUETOOTH pairing W/PC-screenshot_20201128-182247_settings.jpegSamsung Note 20 Ultra 5G phones Defective NO BLUETOOTH pairing W/PC-screenshot_20201128-182229_settings.jpeg
    11-28-2020 06:24 PM
  5. BerryBubbles's Avatar
    I have an Unlocked Note 20U on November 1 security patch. I just connected to my HP Laptop running Win 10 Pro which was an upgrade from the original Win 8.1 Home. I'm sorry you are having issues. Hope you get it resolved. I'd definitely try what @mustang7757 suggested.
    Attached Thumbnails Samsung Note 20 Ultra 5G phones Defective NO BLUETOOTH pairing W/PC-20201129_002625.jpg  
    mustang7757 likes this.
    11-29-2020 02:43 AM
  6. AndroidFanboy8's Avatar
    Samsung Note 20 Ultra 5G phones Defective NO BLUETOOTH W/PC

    By CaptCam2020 Nov 27, 2020 4:26PM PST

    Received 2 of these new note 20 ultra 5G phones to replace my older phones which are 8+ . 9 Note 10 Note used here in the office with our
    office staff found out that these new phones will not pair with Bluetooth with our PC's any of them. We have PC's with Win. 7, Win 10, home and Win 10 Pro none more than 5 years old and most less than a year old. These PCs will also connect to all and any other Bluetooth device. Just not to these phones. There's some defect with the Bluetooth programming of the phones that does not allow them to connect through Bluetooth to the PC's as all their previous phones have done with no problem we connect the phone with Bluetooth to the computer to use the built-in phone app what Win. OS with Your Phone Companion app, without being able to pair it through Bluetooth this app does not work for calling part of it, all other aspects of the app that uses Wi-Fi work just fine. These phones will pair with all other devices of any kind Bluetooth device but will not pair to any of our PC's old new or otherwise. There's a defect in the programming with the Bluetooth in these phones that Samsung is ignoring we've reported this to them and they have not got back to us at all. Anybody else having this problem with these phones and not be able to pair it with Bluetooth with your PC I can't imagine were the only ones with this issue.
    Our IT pro has worked on these issues for more than a week with MS level 3 tech support and with the carriers tech support, all have concluded that there is nothing wrong with the PCs and that it can only be a defect during COVID with the firmware of these new defective phones.

    I would also suggest recommending that if you own one of these Defective phones simply try and pair it with Bluetooth to your PC and see what you will find out for yourself. By all means, do not take my or anyone else's opinion about these phones to check it out for yourself. Please report back here with your findings.

    Post was last edited on November 28, 2020 11:16 AM PST
    Do you think it's a windows driver issue with your wireless antennas?
    11-29-2020 03:20 AM
  7. CaptCam2020's Avatar
    no domian Yes, suspect that Samsung only had a bad run of these, and all may not be defective as these are. To be determined.
    11-30-2020 11:24 AM
  8. CaptCam2020's Avatar
    yes reset done. Yes, suspect that Samsung only had a bad run of these, and all may not be defective as these are. To be determined.
    11-30-2020 11:25 AM
  9. CaptCam2020's Avatar
    no all drivers reinstalled. works fine with older phones.
    11-30-2020 11:25 AM
  10. CaptCam2020's Avatar
    We get the same message on the PC. It says it is paired with the phone but the phone says its not and it doesn't work for the phone calling part of the app.
    11-30-2020 11:28 AM
  11. CaptCam2020's Avatar
    I don't know if the techs did this but will find out.
    11-30-2020 11:30 AM
  12. CaptCam2020's Avatar
    Does the phone indicate that it is paired with the PC and does the actual calling part of the phone app work
    11-30-2020 11:32 AM
  13. CaptCam2020's Avatar
    Yes our computer says it's paired 2 but the phone says it is not in the phone app will not work for the calling part of the app due to the phone not pering with the Bluetooth on the computer even though the computer indicates and says it is paired
    11-30-2020 11:33 AM
  14. CaptCam2020's Avatar
    All the old phones work just fine with this app in pairing with our PCs
    11-30-2020 11:34 AM
  15. CaptCam2020's Avatar
    Even a new phone we received that is not a note works just fine with the app pen pairing as well
    11-30-2020 11:35 AM
  16. CaptCam2020's Avatar
    These 2 phones will also Bluetooth pair with any and all other devices we have other than a PC
    11-30-2020 11:36 AM
  17. CaptCam2020's Avatar
    As well as all the PCS will also pair with all other old phones in all other Bluetooth devices no problem
    11-30-2020 11:36 AM
  18. CaptCam2020's Avatar
    As well as all the PCS will also pair with all other old phones in all other Bluetooth devices no problem
    11-30-2020 12:03 PM

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