10-15-2016 08:31 PM
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  1. mike ardito's Avatar
    So on Thursday morning, I'm reading AC while on line at Dunking Donuts abs all is well. Everything works,100% charge, no issues. Hour and a half later, phone is dead and never came back on. And of course, Big Red sends me a refurbished one to replace it. But that's a whole other post. Anyone else have the phone just die?

    Posted via the Android Central App
    02-17-2015 01:07 AM
  2. stackberry369's Avatar
    So on Thursday morning, I'm reading AC while on line at Dunking Donuts abs all is well. Everything works,100% charge, no issues. Hour and a half later, phone is dead and never came back on. And of course, Big Red sends me a refurbished one to replace it. But that's a whole other post. Anyone else have the phone just die?

    Posted via the Android Central App
    What time is the funeral?

    Posted via the Galaxy Note 4
    02-17-2015 01:13 AM
  3. mike ardito's Avatar
    LOL!!
    02-17-2015 01:18 AM
  4. Haalcyon's Avatar
    This is the first time I've read of a Note 4 just arbitrarily croaking.

    from the new-old S3⏳
    02-17-2015 01:41 AM
  5. MsBlingberry's Avatar
    That's weird, virus or malware perhaps?

    Posted via the Android Central App
    02-17-2015 09:21 AM
  6. Almeuit's Avatar
    Mine is still rocking since day 1. No issues so far.
    02-17-2015 11:58 AM
  7. sparker04's Avatar
    no issues with mine (hopefully it stays that way)
    02-17-2015 01:38 PM
  8. CBreen28's Avatar
    I think it's more messed up they sent you a refurb. Phone carriers have some of the worst customer service out of all of the major corps in America.

    Posted via the Android Central App
    02-17-2015 01:50 PM
  9. mike ardito's Avatar
    Very true. However, don't leave out Samsung. I pleaded my case to both VZW and Samsung about how I understand the policy. But that I didn't do anything wrong. I didn't drop it, no water, nothing. And they basically both told me to suck it. So now I'm paying $700+ for a refurb. FML.

    Posted via the Android Central App
    02-17-2015 05:32 PM
  10. Haalcyon's Avatar
    Very true. However, don't leave out Samsung. I pleaded my case to both VZW and Samsung about how I understand the policy. But that I didn't do anything wrong. I didn't drop it, no water, nothing. And they basically both told me to suck it. So now I'm paying $700+ for a refurb. FML.

    Posted via the Android Central App
    That does such and sometimes they prove how unhelpful they can be. In their slight defense, though, they don't know that you didn't do anything to the phone. Granted, it would be nice for them to just err on the side of the customer.

    Everyone dislikes refurbs. However, my attitude is that if it looks new, works like new and carries the warranty... well. With a refurb at least a tech has supposedly 'looked over' the phone to make sure it's in fine working order. ... just trying to think of the bright side.

    from the Note Edge📱✒
    02-17-2015 06:14 PM
  11. hamsterwheel's Avatar
    That does such and sometimes they prove how unhelpful they can be. In their slight defense, though, they don't know that you didn't do anything to the phone. Granted, it would be nice for them to just err on the side of the customer.

    Everyone dislikes refurbs. However, my attitude is that if it looks new, works like new and carries the warranty... well. With a refurb at least a tech has supposedly 'looked over' the phone to make sure it's in fine working order. ... just trying to think of the bright side.

    from the Note Edge✒
    This is very true. I was sent a refurb once after my phone just died. The refurb looked brand new, and worked way better than the one I originally had. Lasted for two years until I upgraded.
    02-17-2015 07:43 PM
  12. mike ardito's Avatar
    I get it. The one they sent me seems just like it's new. That's not the point tho. The phone was 3 Weeks old and croaked on its own. It's defective. And the fact that it was defective, shouldn't be made my problem. If I dropped it, spiked a drink on it, went swimming with it in my pocket, or if it was 6 months from now, I wouldn't argue with them. It died after three weeks. It's their problem. No one's fault. Sometimes tech is defective. It is what it is. But it wasn't my fault. That's my point.

    Posted via the Android Central App
    02-17-2015 08:07 PM
  13. Haalcyon's Avatar
    I get it. The one they sent me seems just like it's new. That's not the point tho. The phone was 3 Weeks old and croaked on its own. It's defective. And the fact that it was defective, shouldn't be made my problem. If I dropped it, spiked a drink on it, went swimming with it in my pocket, or if it was 6 months from now, I wouldn't argue with them. It died after three weeks. It's their problem. No one's fault. Sometimes tech is defective. It is what it is. But it wasn't my fault. That's my point.

    Posted via the Android Central App
    ... but they replaced your phone. You have, it seems, for some reason, assigned a lesser value to your replacement device. For some reason the refurb you were sent is not as desirable as a "new" device. Why? What about the refurb makes it lesser? Is it not working properly? Is the battery life poor? Is there physical damage? Scratches?

    from a dark Note 4📡
    LaTuFu likes this.
    02-17-2015 08:36 PM
  14. stackberry369's Avatar
    LOL!!
    I'm sorry, I just had to say that lol

    Posted via the Galaxy Note 4
    02-17-2015 11:29 PM
  15. Trigati's Avatar
    ... but they replaced your phone. You have, it seems, for some reason, assigned a lesser value to your replacement device. For some reason the refurb you were sent is not as desirable as a "new" device. Why? What about the refurb makes it lesser? Is it not working properly? Is the battery life poor? Is there physical damage? Scratches?

    from a dark Note 4
    Because he paid for a new device, that through no fault of his own, died and got a used device in its place? How would you feel if you bought a new car which died for no reason (and couldn't be fixed), so the dealer gave you a used car to replace it?
    02-17-2015 11:37 PM
  16. mike ardito's Avatar
    Because he paid for a new device, that through no fault of his own, died and got a used device in its place? How would you feel if you bought a new car which died for no reason (and couldn't be fixed), so the dealer gave you a used car to replace it?
    Exactly my point.

    Posted via the Android Central App
    02-18-2015 12:20 AM
  17. M3Stang's Avatar
    I agree entirely with the OP.

    Posted via the Android Central App
    02-18-2015 12:34 AM
  18. Haalcyon's Avatar
    Because he paid for a new device, that through no fault of his own, died and got a used device in its place? How would you feel if you bought a new car which died for no reason (and couldn't be fixed), so the dealer gave you a used car to replace it?
    Phones and cars are not the same though. Cars have mechanical parts that wear out. On a phone the only part that wears out, really, is the battery. ...and that is likely brand new. A car is relatively expensive too. A phone is relatively inexpensive. Again, if the refurb phone, upon inspection, is indistinguishable from a brand new device in form and function and carries the same warranty there's just no point in giving it any thought IMO.

    from a dark Note 4📡
    OTACORB likes this.
    02-18-2015 02:03 AM
  19. huyen2014's Avatar
    LOL!
    02-18-2015 04:28 AM
  20. Trigati's Avatar
    Phones and cars are not the same though. Cars have mechanical parts that wear out. On a phone the only part that wears out, really, is the battery. ...and that is likely brand new. A car is relatively expensive too. A phone is relatively inexpensive. Again, if the refurb phone, upon inspection, is indistinguishable from a brand new device in form and function and carries the same warranty there's just no point in giving it any thought IMO.

    from a dark Note 4
    And you're still missing the point. He paid for a new Note 4 only 3 weeks ago, and through no fault of his own, he's being given a used Note 4. The least they can do is give some kind of refund/discount to him since he's not getting a brand new replacement. If it was months down the road, sure. If he dropped it, forgot it in his pocket and it got washed, whatever, sure. But the device itself had some kind of manufacturing issue that caused it to fail within 3 weeks. He should have gotten a new phone to replace it.

    And sure, only the battery normally wears out in a phone, but if it were just the battery in his former phone, they would have replaced it and he'd still have his new phone.
    02-18-2015 04:42 AM
  21. Haalcyon's Avatar
    And you're still missing the point. He paid for a new Note 4 only 3 weeks ago, and through no fault of his own, he's being given a used Note 4. The least they can do is give some kind of refund/discount to him since he's not getting a brand new replacement. If it was months down the road, sure. If he dropped it, forgot it in his pocket and it got washed, whatever, sure. But the device itself had some kind of manufacturing issue that caused it to fail within 3 weeks. He should have gotten a new phone to replace it.

    And sure, only the battery normally wears out in a phone, but if it were just the battery in his former phone, they would have replaced it and he'd still have his new phone.
    I'm not saying you're wrong, at all. What I AM saying is that he DID get a refurb. That's the reality. Unless there is something wrong with the refurb efforts may be better spent than dwelling on the perceived differences. He may, at this point, choose to spend his energy trying to get a new unit. ... and if that effort will perhaps be successful or cause him happiness at the end of that day perhaps it is worth it.

    Or, more succinctly: he got a refurb, that stinx.

    from a dark Note 4📡
    02-18-2015 08:08 AM
  22. mike ardito's Avatar
    My point was never to butch about the refurb. As I said in the original post, that's a post and a thread for another day. I was just wondering if anyone else ran into the same issue of it just dying like it did. Or if it had died on someone, we're they able to resuscitate and recover it.

    Posted via the Android Central App
    02-18-2015 02:55 PM
  23. Haalcyon's Avatar
    My point was never to butch about the refurb. As I said in the original post, that's a post and a thread for another day. I was just wondering if anyone else ran into the same issue of it just dying like it did. Or if it had died on someone, we're they able to resuscitate and recover it.

    Posted via the Android Central App
    I'm sure there's been some DOAs with the Note 4, even if you don't hear about it here. I know when my first Note 4 had the camera focus issue I was really annoyed. I felt like the phone cost too much to have those kind of issues and you may feel the same way. Folks 'round these parts responded that it's normal for there to be some % of failures (uh duh, that's pretty obvious) but I felt like at this price point they should be fewer and farther between.

    Your report is the first, though, that I read of a Note 4 dying and I can imagine how annoyed/angry you felt. How has your replacement been?


    📱iP6+🔋
    02-18-2015 04:13 PM
  24. LaTuFu's Avatar
    Because he paid for a new device, that through no fault of his own, died and got a used device in its place? How would you feel if you bought a new car which died for no reason (and couldn't be fixed), so the dealer gave you a used car to replace it?
    Cars can be fixed. And that is what dealerships do with new cars that have issues under warranty.

    You can't compare consumer electronics to motor vehicles, especially with regards to warranty issues.
    02-18-2015 05:31 PM
  25. LaTuFu's Avatar
    And you're still missing the point. He paid for a new Note 4 only 3 weeks ago, and through no fault of his own, he's being given a used Note 4. The least they can do is give some kind of refund/discount to him since he's not getting a brand new replacement. If it was months down the road, sure. If he dropped it, forgot it in his pocket and it got washed, whatever, sure. But the device itself had some kind of manufacturing issue that caused it to fail within 3 weeks. He should have gotten a new phone to replace it.

    And sure, only the battery normally wears out in a phone, but if it were just the battery in his former phone, they would have replaced it and he'd still have his new phone.
    Refurbs, especially this early in the life cycle of the phone, are not used devices. They are most often phones that were returned during the 14 day period.

    The company warranties them with the original manufacturer warranty. It is a non-issue.
    02-18-2015 05:34 PM
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