05-27-2015 10:14 AM
57 123
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  1. Kelly Kearns's Avatar
    I'm getting an error going to some settings on my phone. We know this isn't happening on an AT&T S6 on the AT&T network. I also know it has happened on an unlocked AT&T Note 4 on the T-Mobile network.

    I know it happens on KitKat and Lollipop both. I know it isn't the phone, phone was switched for a brand new phone. I know it isn't the SIM, I had two different phones the same day, both new SIM cards and a new SIM card was tried between switching out the phones.

    Can you check and see if you get this error and post:

    Yes or no
    The carrier brand of your phone
    Which carrier the phone is being used on
    Running Lollipop or KitKat

    Samsung and AT&T are both looking at this and I told them both I would gather some more info before I would agree to send my phone in. I have a feeling this is a software issue, possibly only on AT&T variants, but being used on any network, not just AT&T. I have screenshots showing the steps and error.

    For Sprint, it seems this is called "Additional Settings" and not "More Settings"

    Thanks!
    Attached Thumbnails Note 4 Owners Do You Have This Error?-1432236226063.jpg   Note 4 Owners Do You Have This Error?-1432236245041.jpg   Note 4 Owners Do You Have This Error?-1432236272739.jpg   Note 4 Owners Do You Have This Error?-1432236287199.jpg  
    05-21-2015 03:26 PM
  2. JaceKG's Avatar
    All good my end. All options available. I'm on 3

    Posted from my rooted Note 4 and loving it
    Kelly Kearns likes this.
    05-21-2015 03:32 PM
  3. Mom2Ninjas's Avatar
    Sprint, Note 4, I don't have the more settings option
    05-21-2015 03:33 PM
  4. Kelly Kearns's Avatar
    Sprint, Note 4, I don't have the more settings option
    Do you have a different area to turn your caller ID off and on or any of these options?

    There are the options available in the more settings.
    Attached Thumbnails Note 4 Owners Do You Have This Error?-1432237182032.jpg  
    05-21-2015 03:39 PM
  5. Mom2Ninjas's Avatar
    I have additional settings as well. No error.
    Kelly Kearns likes this.
    05-21-2015 03:44 PM
  6. tsells's Avatar
    I am on AT & T and do not get the "error".
    05-21-2015 03:47 PM
  7. Kelly Kearns's Avatar
    I am on AT & T and do not get the "error".
    You have an AT&T brand Note 4?
    05-21-2015 03:50 PM
  8. GregMargie's Avatar
    Verizon Note 4 on KitKat, mine says "Additional settings" instead of "More settings", but no error when selecting it. Never seen that error regardless.
    Kelly, I have the exact same as Synycalwon stated, and no error.
    Kelly Kearns likes this.
    05-21-2015 04:12 PM
  9. tsells's Avatar
    You have an AT&T brand Note 4?
    Yes I do. (AT&T brand Note 4 on Lollipop.)

    Posted via the Android Central App
    05-21-2015 04:15 PM
  10. Kelly Kearns's Avatar
    Yes I do. (AT&T brand Note 4 on Lollipop.)

    Posted via the Android Central App
    Hmm.. Ok, how long have you had yours?
    05-21-2015 04:20 PM
  11. tsells's Avatar
    Hmm.. Ok, how long have you had yours?
    4 or 5 months

    Posted via the Android Central App
    05-21-2015 04:32 PM
  12. Kelly Kearns's Avatar
    4 or 5 months

    Posted via the Android Central App
    So you got yours basically when first released?
    05-21-2015 04:41 PM
  13. garrymcd's Avatar
    AT&T Note 4 running lollipop, purchased last November. No error here.
    Kelly Kearns likes this.
    05-21-2015 05:35 PM
  14. Kelly Kearns's Avatar
    Hmm.. Now I'm beginning to wonder if this was an issue in later release.

    I had this, they switched out my phone and the one out of the box is doing it, this was last week. Also someone that has an unlocked AT&T phone on T-mobile, didn't get their phone when it first came out.

    I might have to send it in to Samsung and let them removed the software and reinstall again.

    I will let them flash it at Best Buy before send the phone in though.
    05-21-2015 05:40 PM
  15. tsells's Avatar
    So you got yours basically when first released?
    Yes, that is correct.
    05-21-2015 05:44 PM
  16. leerandall's Avatar
    Can you check and see if you get this error and post:

    Yes or no
    The carrier brand of your phone
    Which carrier the phone is being used on
    Running Lollipop or KitKat
    No, no error.
    Verizon
    Lollipop

    I sure have a whole lot less options under "More settings" than you do:

    Note 4 Owners Do You Have This Error?-screenshot_2015-05-21-18-35-18.jpg
    Kelly Kearns likes this.
    05-21-2015 06:44 PM
  17. Kelly Kearns's Avatar
    Yes, that is correct.
    That might be the difference, it could be the later AT&T variants.
    05-21-2015 06:45 PM
  18. tsells's Avatar
    That might be the difference, it could be the later AT&T variants.
    Here is my "more settings" page:

    Posted via the Android Central App
    Attached Thumbnails Note 4 Owners Do You Have This Error?-screenshot_2015-05-21-18-47-22.jpg  
    Kelly Kearns likes this.
    05-21-2015 07:49 PM
  19. Kelly Kearns's Avatar
    And that is how it should be. I can't turn my call waiting off and on. It is unchecked and greyed out, but it is working. There are sometimes for some work calls, I turn off call waiting and I can't.
    05-21-2015 08:21 PM
  20. Kelly Kearns's Avatar
    No, no error.
    Verizon
    Lollipop

    I sure have a whole lot less options under "More settings" than you do:

    Click image for larger version. 

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    Yeah you do have less, but those other options might be under a different heading.

    Do you know where you turn off and on caller ID, call waiting and call forwarding? If so, could you see if you get the error going into those settings?
    05-21-2015 08:23 PM
  21. leerandall's Avatar
    Yeah you do have less, but those other options might be under a different heading.

    Do you know where you turn off and on caller ID, call waiting and call forwarding? If so, could you see if you get the error going into those settings?
    It just dawned on me that the reason the other options don't show for me is because, with Verizon, they are extra-cost features that I do not buy. Now it makes sense.
    05-21-2015 08:34 PM
  22. Kelly Kearns's Avatar
    It just dawned on me that the reason the other options don't show for me is because, with Verizon, they are extra-cost features that I do not buy. Now it makes sense.
    You have to pay Verizon to turn off call waiting, block your number from caller ID and forward calls?
    05-21-2015 08:37 PM
  23. mltvfl's Avatar
    I get the same error when I try to enter that menu. It's been that way the entire time I've had the phone; even on KitKat. My wife's Note 4 does it too; we bought them about 4 months ago.

    Posted from my SM-N910A
    jsgiv and Kelly Kearns like this.
    05-21-2015 08:39 PM
  24. Soreloser's Avatar
    AT&T phone, purchased day of release updated to Lollipop, no error here.
    Kelly Kearns likes this.
    05-21-2015 08:40 PM
  25. Kelly Kearns's Avatar
    I get the same error when I try to enter that menu. It's been that way the entire time I've had the phone; even on KitKat. My wife's Note 4 does it too; we bought them about 4 months ago.

    Posted from my SM-N910A
    Ok, tell me your details.

    What carrier do you use?
    What carrier brand are the phones?
    Also, did you happen to buy your phones from Best Buy?
    05-21-2015 08:40 PM
57 123

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