09-02-2015 04:09 AM
43 12
tools
  1. Kelly Kearns's Avatar
    Really? I did not know this. I went to a T-mobile store yesterday and they said the 64gb Note 5 would be more per month than the 32
    They don't know in the store and it will show that way on your contract. You get a credit every month. It has to be JOD and they have the info on their website.
    08-31-2015 01:53 PM
  2. sbatwater's Avatar
    At&t version does not have LTE band 12, no wifi calling and because it has the At&t firmware won't get updates that are pushed out by them with a T Mobile sim in it. It will work on T Mobile but not as well as their model if the listed exceptions matter to you. If I were switching and were in a position to exchange the phone without penalty I would.
    What's weird is that at&t says their Note 5 does indeed have Band 12 though (this is in the details section of their Note 5 page on their website). Now I'm curious to get mine unlocked and test it out with a t-mobile sim card.

    Of course, I'd rather get the t-mobile model if I were OP.
    08-31-2015 01:56 PM
  3. mhunter6378's Avatar
    What's weird is that at&t says their Note 5 does indeed have Band 12 though (this is in the details section of their Note 5 page on their website). Now I'm curious to get mine unlocked and test it out with a t-mobile sim card.

    Of course, I'd rather get the t-mobile model if I were OP.
    That'd be nice if it did. The spec sheet I saw and going from memory here, I think was on the Samsung website and it didn't list band 12... Yep just checked again, Samsung website doesn't show band 12 on the AT&T model but the AT&T website does show band 12. Wonder which one is correct?
    08-31-2015 03:10 PM
  4. ambreaux405's Avatar
    T-mobile is making me angry. I tweeted them and got a response. They are telling me that I must return to the store to do jump on demand.
    This is unacceptable to me. I already spent 2 hours at the store yesterday with an employee who was misinformed by her store manager and told me that note 5 was not eligible for jump on demand.

    I confirmed with T-mobile support that it is eligible but they won't just change my order to ship to store or just honor the jump on demand promotion.

    I am starting to think that T-Mobile must just have too many customers and is turning them away.
    08-31-2015 07:06 PM
  5. Kelly Kearns's Avatar
    T-mobile is making me angry. I tweeted them and got a response. They are telling me that I must return to the store to do jump on demand.
    This is unacceptable to me. I already spent 2 hours at the store yesterday with an employee who was misinformed by her store manager and told me that note 5 was not eligible for jump on demand.

    I confirmed with T-mobile support that it is eligible but they won't just change my order to ship to store or just honor the jump on demand promotion.

    I am starting to think that T-Mobile must just have too many customers and is turning them away.
    What is the Twitter handle that tweeted you back?
    08-31-2015 07:27 PM
  6. Kelly Kearns's Avatar
    Did you tweet @JohnLegere?
    08-31-2015 07:28 PM
  7. ambreaux405's Avatar
    it's TmobileHelp and yes i tweeted him too
    08-31-2015 07:40 PM
  8. Kelly Kearns's Avatar
    it's TmobileHelp and yes i tweeted him too
    Did you have them call you?

    Also I would tweet the CEO back again and tell him @TMobileHelp did not help you. Then when they contact you, ask them to call you, ask for a supervisor and tell them the entire story.
    08-31-2015 07:49 PM
  9. Kelly Kearns's Avatar
    BUT.. you have to do JOD in the store. Is there another T-Mobile close to you?
    08-31-2015 07:50 PM
  10. ambreaux405's Avatar
    They should be calling any minute. Will update.
    geekaren and Kelly Kearns like this.
    08-31-2015 07:50 PM
  11. Kelly Kearns's Avatar
    You do have to do it in the store, which is why you have the manager ship to the store and not you, if they don't have the 64 gb in the store.
    08-31-2015 07:53 PM
  12. ambreaux405's Avatar
    Right I understand that now. The issue is that the manager said the note 5 just isn't eligible for JOD.
    The webchat and phone people helped me out though. I still have to go to a store but they noted my account that I can definitely get JOD and so I will head over tomorrow and see.
    08-31-2015 08:11 PM
  13. Kelly Kearns's Avatar
    Right I understand that now. The issue is that the manager said the note 5 just isn't eligible for JOD.
    The webchat and phone people helped me out though. I still have to go to a store but they noted my account that I can definitely get JOD and so I will head over tomorrow and see.
    Well remember, if they don't have the 64 gb in the store and you want that, tell the manager you know they can order the phone and have it sent to the store so you can buy it there and do JOD.
    08-31-2015 09:05 PM
  14. BOSSY TEXAS CHICK's Avatar
    Oh, of the phone isn't here yet, you can refuse shipment and don't have to ship it back.

    Also if you tweet the CEO that you are upset with how your upgrade was handled, the lack of knowledge and mistakes, the executive team will tweet you back and even call you after that if you ask them. They can help a lot in making it right.

    But if there are other T-Mobile stores around you, call and see if they have the one you are looking for in stock.
    Agreed! T-Mobile's Credit Dept had a bankruptcy listed on my acct from 2001 that I just couldn't get ANY relief from, despite having them as my carrier with NO issues 3 times since them. They wanted full $500.00 deposit on their $19.00 a month iPhone 18 mo lease & 50 bucks deposit per line... Contacted everyone from their "Manual Review Dept to the Easter Bunny" but it was just a NO-GO...

    I finally tweeted @John Legere (about 8 tweets in total to get my issue explained lol) and he put T-Force on it and they called me and that very evening they set it up, went to local T-Mo store, walked out wth New iPhone, zero down, zero dep, $19 a month for my beautiful brandy new iPhone (I still use my Amazing Tab S 8.4 Phone version, so I am NOT an Android deserter : )

    They even sent a text to me outlining EXACTLY what they had set up so I would have ZERO in store issues....

    If you switch to T-Mo, you better get used to hearing the words "yes", "of course" & "No Problem"...ya might have to deal with an OCCASIONAL weak signal, but I am talking RARE, (And T-Mo's signal from 2 years ago is waaaaaay better, if ya haven't tried them lately, u need to!) but its TOTALLY worth it to never have to worry about "overages" & dealing with a company that's TRULY dedicated to making ur mobile experience an enjoyable one that's a lot easier on ur budget than "those other guys" : )

    Thinking of switching to T-mobile from AT&T-iphone-pic-censored-.jpg

    BTC
    09-01-2015 05:58 AM
  15. ambreaux405's Avatar
    Was finally able to pick up the T-Mobile Note 5 today...found a store that had the 64GB in stock.
    Very excited that everything finally worked out and I got JOD like I wanted.
    I didn't know that the different carriers had different settings menus...the settings menu on the T-Mobile note 5 is completely different from the AT&T version. I wonder what else is different!

    Thank you everyone for your input!
    geekaren likes this.
    09-01-2015 09:26 PM
  16. jdhooghe's Avatar
    Got my t-mobile note 5 today with the above deal; I couldn't be happier. Got earbuds, 100 gigs of cloud storage and the I know this is small but the notification panel has sfinder and quick connect icons on them. The whole process was incredibly easy even though the t-mobile store felt like a rave somewhat


    Oh yeah and the bundled Microsoft suite as well with Samsung pay already loaded up and ready to go!
    Sent from my SM-N920T using Tapatalk
    verks likes this.
    09-01-2015 10:21 PM
  17. ambreaux405's Avatar
    It does sort of feel like a rave lol.
    I went to a different store than I did the first time. What a difference it makes having a knowledgeable employee. I was in and out in about 20 minutes this time. The best part was that he didn't have to pick up the phone and call the corporate overlords once. For some reason at the first store I went to the employee helping me get set up spent the majority of the time doing everything via telephone with corporate. I thought that's what computers were for.

    Posted via the Android Central App
    jdhooghe likes this.
    09-01-2015 11:09 PM
  18. jdhooghe's Avatar
    Wrong thread
    09-02-2015 04:09 AM
43 12

Similar Threads

  1. Why can't I connect to my mobile network internet?
    By AC Question in forum General Help and How To
    Replies: 1
    Last Post: 08-30-2015, 01:06 PM
  2. How to move an lg g2 backup on pc to samsung s6?
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 08-30-2015, 12:26 PM
  3. Replies: 1
    Last Post: 08-30-2015, 12:26 PM
  4. Why do I have a photo message saying no photo to upload?
    By AC Question in forum General Help and How To
    Replies: 0
    Last Post: 08-30-2015, 12:12 PM
  5. Can't turn wifi on at all
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 08-30-2015, 11:46 AM
LINK TO POST COPIED TO CLIPBOARD