1. AC Question's Avatar

    I have a Note 5, and it's been great, until yesterday.

    As of yesterday,the screen timeout is ignoring the setting of 30 seconds, or 1 minute and is timing out in 5-10 seconds. Smart stay thankfully with keep the screen on if I'm looking at it, but it's not bulletproof since I wear glasses and a ball cap.

    I don't know what to do. If I'm looking at photos, or browsing the web, etc, the screen will time-out after 5-10 seconds. It dims, and cuts out almost simultaneously.

    I've not installed any new apps, dropped the phone, changed cases, applied a screen protector, etc. Nothing is different than the day before.

    Please help!

    03-30-2016 07:37 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. Have you tried a reboot? Yes, the changes should stick without it, but perhaps there is a slight error that a reboot will clear.
    03-30-2016 08:59 AM
  3. kway_NY's Avatar
    If your not encrypted, change your login to swipe, you may have to turn off some administrators and trust agents( follow on screen Tips). Set your display time to 3 min or what you want and reboot. Then change login to finger or what ever you use. It may take a couple times but works for me.

    If encrypted, ( I am now) the best I can get is one minute because you must use at least FP to login and change to swipe. I try a change next time it happens. Hope this helps you, let us know if it works for you..
    03-30-2016 08:03 PM
  4. Trees's Avatar
    Is there a ceiling fan or other constantly moving object near/behind your or in the direction that the phone will interpret as you and try to keep Smart Stay on? I had this happen to me on the S3 or Note 2 and took a while to figure out what was happening. The phone was sitting horizontally on my desk and above that is a ceiling fan in our office area. Smart Stay kept the screen on while it was "looking at" the fan moving.

    It's been a few years since, and Smart Stay has likely improved how it interprets and reacts to non-human objects, so the above is probably unlikely now.
    03-31-2016 06:41 AM
  5. Devin Doucet's Avatar
    Power saving mode isn't turned on is it?
    msndrstood likes this.
    03-31-2016 09:23 AM
  6. hamirick's Avatar
    I'm the OP. Registered now.

    Power saving is not on. My device is encrypted, but the screen isn't staying on for a minute (it's set for 3 minutes), it's staying on for 5 seconds, and then going off. This is so frustrating.

    I tried changing lockscreen to pattern, changing time out duration, rebooting. Didn't work. Re-enabled fingerprint, rebooted, didn't work.

    Any help is greatly appreciated.

    03-31-2016 12:24 PM
  7. Golfdriver97's Avatar
    Maybe a cache clear in settings>storage?
    03-31-2016 01:02 PM
  8. hamirick's Avatar
    Cleared the system cache, rebooted. Still no luck.
    04-01-2016 09:11 AM
  9. Golfdriver97's Avatar
    Honestly not sure what to suggest, aside from a reset.
    04-01-2016 04:34 PM
  10. novice's Avatar
    I'm unclear about your problem. Have you done a factory reset. If not, you're gonna have to do it.

    Have you chosen the option of setting the time out for each increment including 10 minutes? Kinda radical, it might not work but if it's driving you crazy you might give it a shot. This would force you to turn the screen on and off while you're using the phone, of course.

    Finally, under development options there's a setting which keeps the screen on during charging. Don't have a clue what the consequences would be of throwing this switch. Sort of a last ditch effort.
    04-02-2016 02:21 AM
  11. hamirick's Avatar
    Secured time out was the issue. Strange.
    04-06-2016 01:44 PM

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