1. AC Question's Avatar
    I back up my Galaxy Note-5 while private mode on and off and reset the factory, due to some volume issue to give customer care centre. Later when I restore my back up unable to restore my private mode photos. Please advise how to recover it.
    04-13-2016 08:27 AM
  2. Rukbat's Avatar
    They no longer exist, so you can't recover them. Anything on the phone disappears when you do a factory reset - that's the idea of a factory reset, remove anything that wasn't there when it came from the factory. Always manually back up any files before doing a factory reset.
  3. Rukbat's Avatar
    They no longer exist, so you can't recover them. Anything on the phone disappears when you do a factory reset - that's the idea of a factory reset, remove anything that wasn't there when it came from the factory. Always manually back up any files before doing a factory reset.
    04-13-2016 08:45 AM

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