09-17-2017 10:37 AM
48 12
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  1. XzombieX66's Avatar
    Ok., well, with tail between my legs I'm here to say that I did a FDR this morning. I did not install anything from back up and I'm FAR from done installing my apps, but I am doing everything from scratch. Including settings, home screens, edge panels, etc. I've rebooted at least 3 times during this process and so far my custom ringtones are sticking.

    I'll update if that changes. The one app I'm concerned with is Light Flow...and in fact I might install that sooner than later to see if that changes the ringtone thing.
    Hmm, ive also FDR and still get the same result as before. I also have not installed anything from back up
    08-31-2016 04:16 PM
  2. XzombieX66's Avatar
    Ok., well, with tail between my legs I'm here to say that I did a FDR this morning. I did not install anything from back up and I'm FAR from done installing my apps, but I am doing everything from scratch. Including settings, home screens, edge panels, etc. I've rebooted at least 3 times during this process and so far my custom ringtones are sticking.

    I'll update if that changes. The one app I'm concerned with is Light Flow...and in fact I might install that sooner than later to see if that changes the ringtone thing.
    Keep us updated though please!!
    08-31-2016 04:20 PM
  3. dejackamo's Avatar
    Keep us updated though please!!
    Yes please do!! Having the same issue on TMO version and it's driving me insane
    ghylton8713 likes this.
    08-31-2016 06:51 PM
  4. French's Avatar
    O.k., I have all my apps installed again and I've installed the theme I was using, too. I've done several reboots. My ringtone is sticking. All my settings are staying intact.

    I had done a Smart Switch set up originally. I think something (not good) must have come over with that. And when I FDRd, I did it twice...first through the menu, and then again using the volume up, home button and power button. I realize the menu option does the same thing, but for some reason some OCD part of me thought it made sense to do it twice.

    So far, so good. I don't know how battery will fare. I can say that I spent literally all day getting it set up and the applications loaded...started with a full charge around 7 AM and I think I had to put it on the charger around 3. I did the bulk of the application installs this afternoon so it makes sense the battery was getting hit harder in the afternoon. Anyway I didn't really have any complaints but if the FDR improves battery of course I'll take it!
    B. Diddy likes this.
    08-31-2016 08:44 PM
  5. B. Diddy's Avatar
    One of our other Ambassadors, Kelly Kearns, has suggested elsewhere that using Smart Switch to migrate data from an old phone to the Note7 might be one of the reasons for lag that some complain about. People who have subsequently done a factory reset have found the lag to improve. So it seems like Smart Switch might be a general source of problems.
    09-01-2016 01:06 AM
  6. French's Avatar
    One of our other Ambassadors, Kelly Kearns, has suggested elsewhere that using Smart Switch to migrate data from an old phone to the Note7 might be one of the reasons for lag that some complain about. People who have subsequently done a factory reset have found the lag to improve. So it seems like Smart Switch might be a general source of problems.
    I'm leaning towards this belief as well. It's still too soon to tell but my battery life doesn't seem quite as good as it was. However I have effectively started over from scratch so I know I need to give it a few days to settle in. All I DO know is my ringtone isn't arbitrarily changing back to the default Verizon one, which was driving me nuts!
    B. Diddy likes this.
    09-01-2016 07:19 AM
  7. XzombieX66's Avatar
    This is interesting, I never used Smart switch but I did use the Android migrate thing where you bump the phones and back up everything. I never did see this being an issue with other phones. Guess ill try FDR and not doing the back up option.
    09-01-2016 08:44 AM
  8. Cowboy8467's Avatar
    The ringtone I selected has stuck around for a few days now, and it required that I go into my files and manually move the ringtone that I wanted from the audio folder to the ringtones folder.

    Edit: I did use smart switch to set up my phone, and I haven't done a factory reset yet, hopefully it won't be necessary.
    09-01-2016 10:11 AM
  9. DamianP's Avatar
    Default ringtone gets reset on reboot for me. I have done a full FDR last week and set up as a new phone and the default ringtone seems to still get reset still to ATT Firefly after a reboot. It's not consistent however. I rebooted last night and found the default ringtone this morning. I just rebooted again and its still set to my chosen ringtone. Very odd.
    09-01-2016 11:42 AM
  10. dzstoys's Avatar
    Mine was resetting as well (AT&T Note 7) when I set the ringtone through the pull down/gear settings menu. I went in to the stock phone app and set the ringtone there and so far, it appears to be holding even after 2 reboots. It has only been a little over a day, but so far, so good...
    09-01-2016 12:07 PM
  11. Cowboy8467's Avatar
    I take it back, I just had it revert back to firefly for me. One thing that might be a constant that I've noticed is that the phones thinks that I've rebooted when I haven't, and requires me to put in my password rather than being able to use my fingerprints.

    As soon as I saw that notification I went in to check my settings and saw that my ringtone had been changed. I'm not sure what to do at this point short of a factory reset.
    09-01-2016 03:22 PM
  12. dzstoys's Avatar
    Come to think of it, the last time mine reset was when my phone restarted while I was in the middle of using it. The strange thing was that my up time did not register that the phone had been restarted, even though I watched it happen. When it happened, the phone did not give the normal AT&T tones so if it had been in my pocket when it happened, I may not have even known that it restarted.

    I posted about it here:
    http://forums.androidcentral.com/sam...nge-crash.html
    09-01-2016 03:50 PM
  13. ghylton8713's Avatar
    Same issue on my Tmo SGN7. Had the issue on my original one and it persists on the my replacement as well.
    09-26-2016 10:18 AM
  14. Cowboy8467's Avatar
    Sadly I think the only way to fix this issue is to restore the phone to factory settings and not do a smart switch or anyting. Not sure I'm willing to do that at this point.
    09-26-2016 10:20 AM
  15. jmk32's Avatar
    This same thing is happening on my replacement Note 7 (Verizon). I used the Samsung Cloud to reinstall some apps and settings on my Note and maybe that had something to do with it as I never had this problem on my original (exploding) Note 7.

    I tried putting the ringtone file on my internal drive instead of on SD card and it still will revert back to the default Verizon Airways ringtone after I reboot the phone. I tried a brand new ringtone I just downloaded as well yesterday and it also will revert back.

    Any ideas how to fix this short of a factory reset? I spend way too much time setting up my replacement N7 and don't want to do that again just to fix the ringtone glitch...
    09-27-2016 12:22 PM
  16. smooth4lyfe's Avatar
    I had this EXACT same problem but I figured out what was causing it.
    I had an app called "Audio Manager Pro", which was causing my ringtone to divert back to the original. I just had to change the settings on that app and problem fixed!

    If its happening to you, it could be some app that controls your sounds that is causing it.
    09-27-2016 12:36 PM
  17. Cowboy8467's Avatar
    I had this EXACT same problem but I figured out what was causing it.
    I had an app called "Audio Manager Pro", which was causing my ringtone to divert back to the original. I just had to change the settings on that app and problem fixed!

    If its happening to you, it could be some app that controls your sounds that is causing it.
    Unfortunately I haven't downloaded any 3rd party sound management apps that I know of outside of Zedge.
    09-27-2016 02:48 PM
  18. smooth4lyfe's Avatar
    Unfortunately I haven't downloaded any 3rd party sound management apps that I know of outside of Zedge.
    Did this happen before Zedge?
    09-27-2016 02:52 PM
  19. jmk32's Avatar
    Unfortunately I haven't downloaded any 3rd party sound management apps that I know of outside of Zedge.
    Not using any audio app nor Edge on mine
    09-27-2016 06:14 PM
  20. French's Avatar
    Wow I'm perplexed. For me it was the FDR that fixed it. And even though I ended up exchanging that one because of the battery issue, I set up the new Note 7 as new and didn't transfer anything (I did copy and paste the sound files though) and I'm still in business. I didn't have a third party audio app on my device before nor do I now...so I am not sure what the issue could be.
    09-27-2016 07:07 PM
  21. Skybrok's Avatar
    I had this EXACT same problem but I figured out what was causing it.
    I had an app called "Audio Manager Pro", which was causing my ringtone to divert back to the original. I just had to change the settings on that app and problem fixed!

    If its happening to you, it could be some app that controls your sounds that is causing it.
    This is happening to me on my Note 8 and I use audio manager pro! What settings did you change?
    09-17-2017 02:12 AM
  22. Cowboy8467's Avatar
    This is happening to me on my Note 8 and I use audio manager pro! What settings did you change?
    Wow, this is still happening on the Note 8? I figured Samsung had it fixed since my S8 didn't give me any problems.
    09-17-2017 05:38 AM
  23. smooth4lyfe's Avatar
    This is happening to me on my Note 8 and I use audio manager pro! What settings did you change?
    So it seems that Audio Manager Pro overrides the the default ringtone settings. So in Audio Manager Pro, change the ringtone to what you want it to be, and it should sound. Note if you change to another profile (Low, Mute, Loud, etc.) in Audio Manager Pro, and that profile has a different ringtone, then your ringtone will change to that ringtone. So make sure all profiles have the same ringtone.
    B. Diddy likes this.
    09-17-2017 10:37 AM
48 12

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