Kelly Kearns
Well-known member
It has to be a nightmare for carriers and Samsung both.cant imagine that the logistics have been worked our for any of this..you folks have to learn how to be patient..
It has to be a nightmare for carriers and Samsung both.cant imagine that the logistics have been worked our for any of this..you folks have to learn how to be patient..
Don't you know it. Makes working from home even better. So glad I'm not in their shoes.It has to be a nightmare for carriers and Samsung both.
I think I'll take the refund and repurchase when the issues are sorted out. I'll probably buy a cheap device like a G4 to get by in the meantime.
Another question for y'all - I haven't used my $20 Samsung Pay promotional gift card yet. If I don't use it before I exchange my device, will it still be there when I get another Note? Should I buy something before I take the phone back to T-Mo?
Saw this on cnet
Verizon Wireless
Verizon customers can return the Note 7, with Verizon waiving the restocking fee through September 30. The complete statement is below:
This morning, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device's battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7. Additionally, through September 30, 2016, Verizon is waiving the restocking fee for any customers who purchased a Galaxy Note7 and wish to return or exchange it.
https://www.google.com/amp/www.cnet...amid-global-recall/?client=ms-android-verizon
cant imagine that the logistics have been worked our for any of this..you folks have to learn how to be patient..
I called. From what I was told, if you choose to get a replacement, you won't be without a phone. They will send it out and you return the other one. They will contact you once they work everything out with Samsung regarding the replacements.
I would use it before. Could be a hassle to call Samsung and get a new card. Surely you can find something you can spend $20 on lol. Some groceries.
Hang on, I'm trying to get that answer right this minute.
This..I have Tmobile. So I can keep my current Note 7 and when they get the new ones in I get a new one then simply send in my old Note 7?
I'd lay money that Sammy is wishing that right now.I certainly wish the phone had a removable battery
So what is the deal?
I go to Verizon.
Keep my current note 7.
Get a new phone until my new note 7 comes.
?
Please help me out. Don't want to be without a phone.
If you're on Verizon just give it some time and more details will be made available. Nobody at the call center or corporate store will know anything any sooner than we'll hear through multiple online sources. Go to a backup phone if you have one and you're worried, but otherwise wait for the details. Give them time to work things out.
I will return mine (verizon, bought at best buy) when they can swap it in store. Until then, it's working perfect and I'm not going to bother. The only reason I'll return it in the first place is because it'll affect the resale to have a "pre-recall" device.
That said... I may not leave it charging in the car unattended... If it catches on fire by my bedside I can wake up and put it out. (I don't expect it'll be a problem).
This..
"Starting immediately, customers who are concerned about using the Note 7 can return the device to T-Mobile for a full, complete refund. They’ll get a full refund of anything paid for the device and any Note7 accessories. We’ll waive any restocking charges and shipping fees, and customers can keep the free Netflix subscription they received with purchase during pre-order.
Customers can visit their local T-Mobile store where they bought the device or call 611 or 1-800-937-8997 to do this, and they can then use their refund to choose a similar device or any device in T-Moble’s stores, including a new Note7 replacement which we expect to be available in the next two weeks."
https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm