09-30-2016 04:13 PM
28 12
tools
  1. phone-a-holic's Avatar
    Anyone that signed up for advanced exchange received an updated shipping email?

    Has anyone that signed up for advanced exchange gone into the store for the replacement instead? If so, how was the process?
    09-19-2016 04:05 PM
  2. msndrstood's Avatar
    Nope on both. I called my local corporate store this morning. I had to call 5 times before anyone would pick up the damn phone. Finally I got some young guy, not the manager I'm familiar with and told him I have a Note 7 that I need to swap. He said they had 'a few in the back' but they wouldn't hold one, even after I told him it would take me an hour to get there and I didn't want to make the drive without a guarantee that a phone would be available. His response was 'we don't hold phones'. So screw that, I'll wait for the AET one that may get here this week or not. Talk about a cluster #&@$.
    09-19-2016 04:16 PM
  3. djlee0314's Avatar
    I just received an email yesterday saying my order was processing. Have yet to see shipping/tracking email come through but I'm hoping it will be in the next day or two.
    09-19-2016 04:31 PM
  4. phone-a-holic's Avatar
    Still nothing
    09-20-2016 04:27 AM
  5. cincydavid513's Avatar
    Anyone that signed up for advanced exchange received an updated shipping email?

    Has anyone that signed up for advanced exchange gone into the store for the replacement instead? If so, how was the process?
    Last email i received was Saturday and it was just being processed.. Got a little annoyed considering you can purchase them and people are waiting to get their recall handled.. Hopefully this week we'll see some action
    09-20-2016 06:07 AM
  6. trucksmoveamerica#AC's Avatar
    At least Sprint did that, Verizon is treating it as a release date.
    skatergirl likes this.
    09-20-2016 06:28 AM
  7. phone-a-holic's Avatar
    I called customer service and once again they have no clue.
    09-20-2016 06:40 AM
  8. skatergirl's Avatar
    At least Sprint did that, Verizon is treating it as a release date.
    Verizon is being ridiculous.
    09-20-2016 08:06 AM
  9. lkramer18's Avatar
    I never received an email for processing let alone a shipping email even tho I called 3 times to confirm that I would receive the email and a new phone. The AET (in OKC) stated it would be 3 weeks before the replacements were shipped. Went to a local store yesterday and swapped mine out no problems. All they wanted was the phone and I was in and out in about 30 minutes
    09-20-2016 08:54 AM
  10. msndrstood's Avatar
    I just got off the phone with AET. They aren't seeing any tracking numbers yet, but the rep said they are expected to ship out tomorrow and we should have them by the end of the week. I told him about others having problems at corporate stores and he said that if anyone has an issue with a brick and mortar store that they should call 888 211 4727 (choose 1, 5, 5, 5, 5 on the phone prompts). That also goes for any store selling the phones outright without being an exchange. He said they were absolutely not supposed to be selling any Note 7 until the 28th. He also said they have no problem with people calling day to day checking on their replacements shipping status. They just want to get the phones back and the new ones out as soon as possible. He said they also suspended the 30 mile rule for the recall.
    09-20-2016 10:01 AM
  11. cincydavid513's Avatar
    I never received an email for processing let alone a shipping email even tho I called 3 times to confirm that I would receive the email and a new phone. The AET (in OKC) stated it would be 3 weeks before the replacements were shipped. Went to a local store yesterday and swapped mine out no problems. All they wanted was the phone and I was in and out in about 30 minutes
    Out of curiosity i called the 3 sprint stores around me here in Ohio and there all out and i was told it'll be next week for them to see another shipment and if there lucky maybe Friday.. There going fast it seems like
    09-20-2016 11:06 AM
  12. phone-a-holic's Avatar
    Yes and a store near me didn't even receive the coral blue. They only had 10 black and 10 silver.
    09-20-2016 03:58 PM
  13. phone-a-holic's Avatar
    Still no update from sprint this morning. I called and the guy said it would be about 1 to 2 weeks before they ship a phone. I will try the store this morning to see if anyone has coral blue.
    09-21-2016 07:30 AM
  14. cincydavid513's Avatar
    Still no update from sprint this morning. I called and the guy said it would be about 1 to 2 weeks before they ship a phone. I will try the store this morning to see if anyone has coral blue.
    I don't blame you at all! I probably should've done the same when the sprint store's got their stock! Now there waiting on shipments again. I thought for sure sprint would've been shipping them bye now though
    09-21-2016 07:47 AM
  15. Ca_lvn's Avatar
    Ok on the 17th I got a email saying my replacement order was being processed, now the 21st I just received a email saying the exact same thing same order number, kinda strange
    09-21-2016 09:45 AM
  16. cincydavid513's Avatar
    I thought i got a shipping email but it was the same as processing email again
    09-21-2016 09:46 AM
  17. msndrstood's Avatar
    I'm about done with all of this. Between the BS and lies from the local corporate store to the incompetence of the person in charge of logistics I'm fed up and ready to just keep this Note 7 and be done with the freaking drama, I need to move on.
    09-21-2016 10:23 AM
  18. Cotano's Avatar
    I'm about done with all of this. Between the BS and lies from the local corporate store to the incompetence of the person in charge of logistics I'm fed up and ready to just keep this Note 7 and be done with the freaking drama, I need to move on.
    You could ignore it for about another week. Then things will have settled down. It is a choice to be following this so closely and dealing with the "drama".
    09-21-2016 10:38 AM
  19. msndrstood's Avatar
    You could ignore it for about another week. Then things will have settled down. It is a choice to be following this so closely and dealing with the "drama".
    I didn't choose this crap. None of this is my fault or yours, for that matter. Don't be condescending.
    09-21-2016 10:39 AM
  20. phone-a-holic's Avatar
    I just the corporate store and tried to get a blue coral and it said the phones were already attached to someone's account and there they couldn't be sold
    09-21-2016 10:45 AM
  21. Thurley421's Avatar
    I called sprint customer service today and spoke with Marcus. I already got my conformation email and my replacement will be 7 to 14 business days. Im not worried i guess i spoke to a good representative.
    09-21-2016 11:50 AM
  22. cincydavid513's Avatar
    I just the corporate store and tried to get a blue coral and it said the phones were already attached to someone's account and there they couldn't be sold
    Is that because it's on hold for someone?
    09-21-2016 11:53 AM
  23. Ca_lvn's Avatar
    09-21-2016 11:59 AM
  24. Ca_lvn's Avatar
    Well because the AET is slow I stopped by 2 corporate stores at opening and neither has stock, one said maby today at 2:30 not going to waste my time with that, so back to waiting.
    09/21/2016 guess not Samsung
    09-21-2016 12:57 PM
  25. phone-a-holic's Avatar
    Finally was able to get my note 7 blue coral from a corporate store in metro Atlanta GA. I already called and cancelled the advanced exchange.

    I also have the green battery.
    09-21-2016 03:55 PM
28 12

Similar Threads

  1. Sprint Galaxy Tab 4 7.0--any word on Android 6.0 update
    By Princessjj2 in forum Samsung Galaxy Tab4 8.0
    Replies: 0
    Last Post: 09-19-2016, 04:03 PM
  2. 4G LTE Advanced
    By IMANUT46 in forum Samsung Galaxy S5
    Replies: 3
    Last Post: 09-19-2016, 03:47 PM
  3. Cant receive texts on sync through note 5
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 09-18-2016, 07:13 PM
  4. bricked htc m8 sprint us.how to relive my phone
    By aashihuh in forum HTC One M8
    Replies: 1
    Last Post: 09-18-2016, 08:41 AM
  5. Replies: 0
    Last Post: 09-17-2016, 10:06 PM
LINK TO POST COPIED TO CLIPBOARD