10-11-2016 01:38 AM
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  1. justin1578's Avatar
    Note 7 customers may exchange Note 7 for any other smartphone, even outside of 14 day period with no restocking fee.

    Wow, this makes me sad. Too bad I can't get to a store today to get an s7 Edge for another VR.
    10-09-2016 09:46 AM
  2. sparkomatic's Avatar
    Do you have anything from AT&T on this? I went to a store on Friday and they wouldn't do anything for me. I want to take my phone but back and would like to be prepared in case they tell me the same thing again. Thanks.
    10-09-2016 09:58 AM
  3. shaleem's Avatar
    Do you have anything from AT&T on this? I went to a store on Friday and they wouldn't do anything for me. I want to take my phone but back and would like to be prepared in case they tell me the same thing again. Thanks.
    Same here. I went Saturday and was told that there was nothing official. I even called AT&T yesterday (Saturday) and was told the same thing .... nothing official. The non communication between AT&T and its people is maddening!
    10-09-2016 10:03 AM
  4. justin1578's Avatar
    I'm in mobility tech support, this information just updated sometime between last night and early this morning.
    Remy Newlander likes this.
    10-09-2016 10:24 AM
  5. Jona005's Avatar
    As usual, clueless corporate store staff. I actually just had one tell me that they aren't taking any returns and that I have to go through Samsung.
    10-09-2016 10:25 AM
  6. jsgiv's Avatar
    I'm simply waiting at this time for either another official recall (if it's like the first - then the carriers won't have a choice and will be required to either accept for an exchange or a full refund), or if ATT outlines directly that they are willing to take these back past the 14 day period and offer a full refund - I'll go in and do that...

    I want the ability to evaluate any phone on the market and decide at that time which one I'll buy as I'm not that excited about the alternative options that ATT has...

    Right now per their official page.. they have stopped exchanges, and I'm sure it's all over the place depending on your 14 day window whether or not you can exchange it even now....

    When I took my replacement in to get replaced it took awhile because they had to call corporate to determine what they would offer/do...
    10-09-2016 10:30 AM
  7. sparkomatic's Avatar
    I'm in mobility tech support, this information just updated sometime between last night and early this morning.
    Thanks for that info! Should I tell them to look anywhere in particular for that info in their system when I go? I'm going to a corporate store.
    10-09-2016 10:42 AM
  8. jsgiv's Avatar
    Do you have anything from AT&T on this? I went to a store on Friday and they wouldn't do anything for me. I want to take my phone but back and would like to be prepared in case they tell me the same thing again. Thanks.
    The only official response from ATT is that they've stopped exchanges:

    https://www.att.com/esupport/article...less/KM1122948


    Quotes from the article:

    "However, based on recent reports, AT&T is no longer exchanging customers into new Note7s at this time, pending further investigation of these reports"

    "Is this a stop sell?
    No, this is a stop exchange. We have not been selling Note7s since Samsung and the CPSC instructed us to stop selling Note7 devices purchased before September 15. The new Note7s that arrived in our stores on September 21 have been available for exchanges to customers with recalled Note7s."

    The article is unclear regarding those customers wishing to simply exchange outside of the 14 day window - even though AC has posted an article indicating ATT and others are now willing to do so... There doesn't appear to be anything in an official statement from ATT indicating or confirming this....

    EDIT: I'm wrong - later in the article it states you're allowed to exchange even out of the 14 day window...
    10-09-2016 10:43 AM
  9. justin1578's Avatar
    Thanks for that info! Should I tell them to look anywhere in particular for that info in their system when I go? I'm going to a corporate store.
    They have access to the same information systems, if there is any doubt have them call or call yourself. The information may not be known to everyone just yet, I'm sorry.

    As a Note 7 user I am constantly checking for any updates that come along.
    10-09-2016 10:53 AM
  10. csmall's Avatar
    I need something official from AT&T to show a corporate store because they refuse to do anything for me regarding an exchange or refund.

    According to them AT&T isn't offering exchanges or refunds on replacement Note 7's.

    I also dealt with 611 with the same results.

    Unbelievable.
    10-09-2016 11:00 AM
  11. justin1578's Avatar
    I need something official from AT&T to show a corporate store because they refuse to do anything for me regarding an exchange or refund.

    According to them AT&T isn't offering exchanges or refunds on replacement Note 7's.

    I also dealt with 611 with the same results.

    Unbelievable.

    att.com/note7 has the information updated - it states you can return the new Note 7 for any Smartphone

    Are the new Note7s safe?
    Based upon recent customer reports and ongoing investigations by Samsung, AT&T is no longer exchanging customers into new Note7s at this time while we wait for the outcome of the investigations. Assuming the investigations complete successfully with no safety issues identified, our current plan is to resume exchanges with new Note7s at that time.

    Is this a stop sell?
    No, this is a stop exchange. We have not been selling Note7s since Samsung and the CPSC instructed us to stop selling Note7 devices purchased before September 15. The new Note7s that arrived in our stores on September 21 have been available for exchanges to customers with recalled Note7s.

    Can customers with a new Note7 exchange it for a different smartphone?
    Yes, customers can exchange their new Note7 device for any other Samsung smartphone or any other smartphone.

    Jona005 likes this.
    10-09-2016 11:29 AM
  12. csmall's Avatar
    att.com/note7 has the information updated - it states you can return the new Note 7 for any Smartphone

    Are the new Note7s safe?
    Based upon recent customer reports and ongoing investigations by Samsung, AT&T is no longer exchanging customers into new Note7s at this time while we wait for the outcome of the investigations. Assuming the investigations complete successfully with no safety issues identified, our current plan is to resume exchanges with new Note7s at that time.

    Is this a stop sell?
    No, this is a stop exchange. We have not been selling Note7s since Samsung and the CPSC instructed us to stop selling Note7 devices purchased before September 15. The new Note7s that arrived in our stores on September 21 have been available for exchanges to customers with recalled Note7s.

    Can customers with a new Note7 exchange it for a different smartphone?
    Yes, customers can exchange their new Note7 device for any other Samsung smartphone or any other smartphone.

    This is related to the initial round of exchanges for the recall. I have seen nothing about the replacement devices.
    10-09-2016 11:33 AM
  13. nizmoz's Avatar
    Just got back from AT&T and had ZERO issues. The lady was nice and knew about the issues of the replacements. She actually entered it all in the system and thought she had to get a code for the no restocking fee like she had to do for the last two days and this morning it automatically did it as it knew what phone. So AT&T did something over night to program the system for returns. My account is already reset and taxes were reimbursed to my checking account.
    10-09-2016 11:45 AM
  14. bobxxz's Avatar
    Just got back from AT&T and had ZERO issues. The lady was nice and knew about the issues of the replacements. She actually entered it all in the system and thought she had to get a code for the no restocking fee like she had to do for the last two days and this morning it automatically did it as it knew what phone. So AT&T did something over night to program the system for returns. My account is already reset and taxes were reimbursed to my checking account.
    You returned it or got an exchange?
    10-09-2016 11:46 AM
  15. csmall's Avatar
    Just got back from AT&T and had ZERO issues. The lady was nice and knew about the issues of the replacements. She actually entered it all in the system and thought she had to get a code for the no restocking fee like she had to do for the last two days and this morning it automatically did it as it knew what phone. So AT&T did something over night to program the system for returns. My account is already reset and taxes were reimbursed to my checking account.
    I think people's experiences will vary greatly with corporate stores.

    I'm also curious if you did a refund or an exchange.
    10-09-2016 11:51 AM
  16. justin1578's Avatar
    This is related to the initial round of exchanges for the recall. I have seen nothing about the replacement devices.
    It says it is a stop exchange, that is new information. It then specifies that new Note 7s can be exchanged.
    10-09-2016 12:35 PM
  17. Jona005's Avatar
    For what it's worth, I've now had another store rep tell me i can exchange it for any other phone but not a return/refund. Then @ATTcares tells me the same.
    10-09-2016 12:38 PM
  18. sparkomatic's Avatar
    I'm at a corporate store right now. Exchanging it. They can do it but keep getting an error with the 14-day return. They said they can bypass. Just taking extra time.
    10-09-2016 01:31 PM
  19. race4life's Avatar
    What stinks is that if I do return my note I think I want to go with a oneplus 3. Hopefully, they will offer a refund outside of the 14 day window.
    10-09-2016 01:32 PM
  20. cmb713's Avatar
    I exchanged my Note 7 today at the AT&T store for a downgrade S7 Edge. I had no issues with the exchange but it took AT&T a while to figure out how to do the exchange without charging me a restocking fee. Everything worked out. It sucks to have to exchange the Note again but the S7 Edge is about as good as you can get right now.
    10-09-2016 01:41 PM
  21. justin1578's Avatar
    I'm at a corporate store right now. Exchanging it. They can do it but keep getting an error with the 14-day return. They said they can bypass. Just taking extra time.
    Requires manager override if you are beyond 14 days.
    10-09-2016 01:45 PM
  22. donm527's Avatar
    Headlines getting to CNBC and probably to mainstream media now...

    AT&T is the first US operator to halt all sales of the "safe" Galaxy Note7
    10-09-2016 01:48 PM
  23. naturecannon's Avatar
    It’s official: AT&T is discontinuing sales of the Galaxy Note 7

    http://www.sammobile.com/2016/10/09/...galaxy-note-7/
    10-09-2016 02:21 PM
  24. Gary02468's Avatar
    How is it official? You link to one website that misquotes another website that quotes another website that quotes an unspecified "person familiar with the situation", with no actual statement from AT&T. That's "official"?
    10-09-2016 02:30 PM
  25. anon(782252)'s Avatar
    How is it official? You link to one website that misquotes another website that quotes another website that quotes an unspecified "person familiar with the situation", with no actual statement from AT&T. That's "official"?
    Is this better for you?

    AT&T is done with the Note 7 as another fire is reported in Virginia http://www.androidcentral.com/anothe...-fire-virginia
    10-09-2016 02:36 PM
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