1. Awesomer2000's Avatar
    So I've been using secure folder since the note 7 and love it, but I've recently started having problems with it.

    Every time I go to my secure folder none of the apps show up. I go check the play store and I can open the apps through there but it's not a real solution.

    So far I've had 3 apps show up because they needed updates and once I updated them they started appearing again.

    Anyone have any clues? I've read that Google launcher may be an issue with this but I use the standard touchwiz
    10-17-2017 12:31 PM
  2. Marknupe1911's Avatar
    Same issue
    I lost all secure folder apps.
    The secure folder version of My Files and Gallery are missing. I had a lot of files and photos in there. How do I get the apps in secure folder to reappear. everything disappeared however they are still downloaded because I can open them from the apps store. my Files and Gallery are not in the store
    10-21-2017 10:28 AM
  3. Marknupe1911's Avatar
    Same issue
    I lost all secure folder apps.
    The secure folder version of My Files and Gallery are missing. I had a lot of files and photos in there. How do I get the apps in secure folder to reappear. everything disappeared however they are still downloaded because I can open them from the apps store. my Files and Gallery are not in the store
    10-21-2017 10:28 AM
  4. Cary Quinn's Avatar
    Are you able to see the files if you install a different file management app into the Secure Folder?
    10-21-2017 01:20 PM
  5. DMTbongdabs's Avatar
    Are you able to see the files if you install a different file management app into the Secure Folder?
    I'm having the same issue and the answer is yes, I can access everything through a different file management app. So annoying though. I like how the default my files app is laid out. Hopefully they fix this soon.
    10-21-2017 03:03 PM
  6. DMTbongdabs's Avatar
    Are you able to see the files if you install a different file management app into the Secure Folder?
    I'm having the same issue and the answer is yes, I can access everything through a different file management app. So annoying though. I like how the default my files app is laid out. Hopefully they fix this soon.
    10-21-2017 03:03 PM
  7. Mark Trats's Avatar
    Finally found a resolution for this issue. If you go to the app store and uninstall any of the updates whatever system file that is changing seems to be restored. You can then reinstall any updates you wish to and you should be back in business.

    Hope that helps!
    12-04-2017 01:10 PM

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