1. songbae's Avatar
    I've amassed over 22,000 points through Samsung Pay. Over the last couple of days, I've tried to redeem my points for a Samsung Rewards VISA gift card (I've got enough for $100).

    However, when I visit redemption part of the Samsung Pay app and select the Rewards Card at the top, only a blank page appears - where there used to be options for the $5, $20, $50, $100, and $200 Samsung VISA cards, the page/tab is now blank.

    Is anyone else seeing the same? I've restarted the app as well as restarted the phone but to no avail.

    I hope Samsung is not removing this option from the Rewards program.

    Thanks.
    11-09-2017 10:45 AM
  2. Ca_lvn's Avatar
    What the heck man, 11430 points, just checked rewards no option for the cash cards they're missing on my phone too, if they don't come back this is a complete bust for Samsung pay.
    I don't get a blank page I get the other rewards cards Best Buy AMC Theaters blah blah blah but I want cash
    11-09-2017 10:55 AM
  3. Itsok88's Avatar
    I had the same problem. It was there yesterday morning/afternoon. The app sent me a notification last night saying I have points expiring at the end of the month so I tried to redeem them. The rewards cards area was blank for me as well. Hopefully it's temporary. Sent a message to Samsung asking about it.
    11-09-2017 11:27 AM
  4. installerman1's Avatar
    Same here, with S7 Edge (Sprint). I opened a ticket with Samsung last night, along with a minidump. Hopefully a fix is forthcoming.
    11-09-2017 03:24 PM
  5. Itsok88's Avatar
    Update: called Samsung pay rep and they said everyone got that they have points expiring message so everyone rushed to the app and crashed the server. Should be fixed anytime now.
    11-09-2017 06:27 PM
  6. heatdissipation's Avatar
    Update: called Samsung pay rep and they said everyone got that they have points expiring message so everyone rushed to the app and crashed the server. Should be fixed anytime now.
    How long are the points good for before they expire?
    11-09-2017 07:47 PM
  7. Ca_lvn's Avatar
    The $ rewards are returning , not all there yet but they're returning
    11-09-2017 11:26 PM

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