[veggie59]

Turned on my phone and all screens are blank... Completely blank. No clock, no Google, no anything except the 4 things on the bottom got phone, contacts,... What happened? I deleted nothing...

[mustang7757]

Try rebooting the phone?

[B. Diddy]

Are you able to power the phone off normally so that you can reboot? If not, then to force a shutdown, press and hold Power and Vol Down together for about 20 seconds.

[veggie59]

It's a glitch in the last T-Mobile security update. I am ticked. I Googled and found lots of people with blank screens.

[veggie59]

Oops... Posted above. I found it is an issue with T-Mobiles last update..

Are you able to power the phone off normally so that you can reboot? If not, then to force a shutdown, press and hold Power and Vol Down together for about 20 seconds.

[B. Diddy]

Ok, but it's still worth forcing a shutdown, then see if wiping the cache partition helps: https://www.t-mobile.com/support/dev...g-galaxy-note9

[veggie59]

Some others tried that and no luck.

Ok, but it's still worth forcing a shutdown, then see if wiping the cache partition helps: https://www.t-mobile.com/support/dev...g-galaxy-note9

[mustang7757]

Some others tried that and no luck.

Your still stuck on black screen?

[veggie59]

It's from a Tmo security update. Lots of others ticked as well

[veggie59]

Your still stuck on black screen?

Blank screens ..

[mustang7757]

Blank screens ..

Try going in safe mode?

[veggie59]

I got nowhere with tmobile or Samsung. I tried the troubleshooting which I knew would be useless. I ended up recreating all my folders.. It took quite awhile.

Try going in safe mode?

[mustang7757]

I got nowhere with tmobile or Samsung. I tried the troubleshooting which I knew would be useless. I ended up recreating all my folders.. It took quite awhile.

So factory reset?

[veggie59]

No...

So factory reset?

[mustang7757]

No...

So still stuck in this ?

[veggie59]

No... Like i said above I rerceated all my folders. Also had to add back all widgets as well.

So still stuck in this ?

[mustang7757]

No... Like i said above I rerceated all my folders. Also had to add back all widgets as well.

Im sorry , not understanding how did you do this with blank screen?

[veggie59]

All my home screens were blank. I could get to my apps by swiping up. It was after the security update other people have the same issue. All their home screens were empty. T-Mobile and Samsung kept passing the buck to each other. Said to try the usual troubleshooting which of course did not work. So I had to resort to rebuilding my home screens and adding everything back on them.

Im sorry , not understanding how did you do this with blank screen?

[mustang7757]

All my home screens were blank. I could get to my apps by swiping up. It was after the security update other people have the same issue. All their home screens were empty. T-Mobile and Samsung kept passing the buck to each other. Said to try the usual troubleshooting which of course did not work. So I had to resort to rebuilding my home screens and adding everything back on them.

Ahh ok gotcha, I thought it deleted everything and was frozen

[B. Diddy]

It sounds like something with the update caused the One UI launcher's data to be cleared. @mustang7757, remind me, is there a way to back up the One UI homescreen setup in Samsung Cloud?

[mustang7757]

It sounds like something with the update caused the One UI launcher's data to be cleared. @mustang7757, remind me, is there a way to back up the One UI homescreen setup in Samsung Cloud?

Yes you can or smart switch

[B. Diddy]

Ok, so @veggie59, that's one way to prevent this kind of glitch from causing headaches in the future.

[mustang7757]

Ok, so @veggie59, that's one way to prevent this kind of glitch from causing headaches in the future.

Agree

[veggie59]

That was one of the troubleshooting options. Restoring homescreen from backup. It didn't work for me or others. One person said it worked for them.

Ok, so @veggie59, that's one way to prevent this kind of glitch from causing headaches in the future.

[B. Diddy]

Oh ok. But are you certain you were backing up your homescreen setup? (I don't have a Samsung device, so I'm not familiar with those options.)