12-12-2020 09:12 AM
32 12
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  1. veggie59's Avatar
    Turned on my phone and all screens are blank... Completely blank. No clock, no Google, no anything except the 4 things on the bottom got phone, contacts,... What happened? I deleted nothing...
    11-26-2020 11:54 AM
  2. mustang7757's Avatar
    11-26-2020 12:00 PM
  3. B. Diddy's Avatar
    Are you able to power the phone off normally so that you can reboot? If not, then to force a shutdown, press and hold Power and Vol Down together for about 20 seconds.
    11-26-2020 01:03 PM
  4. veggie59's Avatar
    It's a glitch in the last T-Mobile security update. I am ticked. I Googled and found lots of people with blank screens.
    B. Diddy likes this.
    11-26-2020 03:38 PM
  5. veggie59's Avatar
    Oops... Posted above. I found it is an issue with T-Mobiles last update..
    Are you able to power the phone off normally so that you can reboot? If not, then to force a shutdown, press and hold Power and Vol Down together for about 20 seconds.
    11-26-2020 03:40 PM
  6. B. Diddy's Avatar
    Ok, but it's still worth forcing a shutdown, then see if wiping the cache partition helps: https://www.t-mobile.com/support/dev...g-galaxy-note9
    J Dubbs likes this.
    11-26-2020 04:32 PM
  7. veggie59's Avatar
    Some others tried that and no luck.
    Ok, but it's still worth forcing a shutdown, then see if wiping the cache partition helps: https://www.t-mobile.com/support/dev...g-galaxy-note9
    11-26-2020 05:49 PM
  8. mustang7757's Avatar
    Some others tried that and no luck.
    Your still stuck on black screen?
    11-26-2020 09:40 PM
  9. veggie59's Avatar
    It's from a Tmo security update. Lots of others ticked as well
    11-26-2020 09:59 PM
  10. veggie59's Avatar
    Your still stuck on black screen?
    Blank screens .. Help! Turned on my Note 9 it's blank-screenshot_20201126-115534_one-20ui-20home.jpeg
    11-26-2020 10:02 PM
  11. mustang7757's Avatar
    Blank screens .. Click image for larger version. 

Name:	Screenshot_20201126-115534_One%20UI%20Home.jpeg 
Views:	20 
Size:	9.4 KB 
ID:	329244
    Try going in safe mode?
    11-26-2020 10:17 PM
  12. veggie59's Avatar
    I got nowhere with tmobile or Samsung. I tried the troubleshooting which I knew would be useless. I ended up recreating all my folders.. It took quite awhile.
    Try going in safe mode?
    12-07-2020 12:51 PM
  13. mustang7757's Avatar
    I got nowhere with tmobile or Samsung. I tried the troubleshooting which I knew would be useless. I ended up recreating all my folders.. It took quite awhile.
    So factory reset?
    12-07-2020 12:59 PM
  14. veggie59's Avatar
    No...
    So factory reset?
    12-07-2020 02:50 PM
  15. mustang7757's Avatar
    No...
    So still stuck in this ?
    12-07-2020 02:51 PM
  16. veggie59's Avatar
    No... Like i said above I rerceated all my folders. Also had to add back all widgets as well.
    So still stuck in this ?
    12-07-2020 05:03 PM
  17. mustang7757's Avatar
    No... Like i said above I rerceated all my folders. Also had to add back all widgets as well.
    Im sorry , not understanding how did you do this with blank screen?
    12-07-2020 05:11 PM
  18. veggie59's Avatar
    All my home screens were blank. I could get to my apps by swiping up. It was after the security update other people have the same issue. All their home screens were empty. T-Mobile and Samsung kept passing the buck to each other. Said to try the usual troubleshooting which of course did not work. So I had to resort to rebuilding my home screens and adding everything back on them.
    Im sorry , not understanding how did you do this with blank screen?
    12-07-2020 05:27 PM
  19. mustang7757's Avatar
    All my home screens were blank. I could get to my apps by swiping up. It was after the security update other people have the same issue. All their home screens were empty. T-Mobile and Samsung kept passing the buck to each other. Said to try the usual troubleshooting which of course did not work. So I had to resort to rebuilding my home screens and adding everything back on them.
    Ahh ok gotcha, I thought it deleted everything and was frozen
    12-07-2020 05:52 PM
  20. B. Diddy's Avatar
    It sounds like something with the update caused the One UI launcher's data to be cleared. @mustang7757, remind me, is there a way to back up the One UI homescreen setup in Samsung Cloud?
    12-07-2020 06:37 PM
  21. mustang7757's Avatar
    It sounds like something with the update caused the One UI launcher's data to be cleared. @mustang7757, remind me, is there a way to back up the One UI homescreen setup in Samsung Cloud?
    Yes you can or smart switch
    12-07-2020 06:41 PM
  22. B. Diddy's Avatar
    Ok, so @veggie59, that's one way to prevent this kind of glitch from causing headaches in the future.
    12-07-2020 06:43 PM
  23. mustang7757's Avatar
    Ok, so @veggie59, that's one way to prevent this kind of glitch from causing headaches in the future.
    Agree
    12-07-2020 08:02 PM
  24. veggie59's Avatar
    That was one of the troubleshooting options. Restoring homescreen from backup. It didn't work for me or others. One person said it worked for them.
    Ok, so @veggie59, that's one way to prevent this kind of glitch from causing headaches in the future.
    12-07-2020 10:34 PM
  25. B. Diddy's Avatar
    Oh ok. But are you certain you were backing up your homescreen setup? (I don't have a Samsung device, so I'm not familiar with those options.)
    12-07-2020 10:47 PM
32 12

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