1. ansa82's Avatar
    My past 2 phones were LG when I had issues I just popped the back off, pulled the battery and restarted. I've forgotten what to do with a non removable battery device if something goes wrong. If the phone freezes up... what is the procedure to reboot it?
    10-05-2018 11:43 AM
  2. can3gxw's Avatar
    You should be able to press (and hold) the power and volume down buttons until the screen goes off and the phone give a little vibrate. Then you should be able to turn it back on.
    ansa82 likes this.
    10-05-2018 11:52 AM
  3. Rukbat's Avatar
    Or just hold the power button in for about 15-30 seconds until it restarts. (You don't have to turn it off unless some hardware is stuck.)
    ansa82 likes this.
    10-05-2018 11:55 AM
  4. Gayle Lynn's Avatar
    Shutdown and clear cache partition on startup.

    http://downloadcenter.samsung.com/co...tart_here.html

    Reset preference settings
    Device Maintenance will have a log of crashes etc.

    https://allaboutgalaxynote.com/offic...9-user-manual/

    Factory reset and setup w/o restore is 100% to eliminate software, anything corrupt or old or brought over. And insure fresh copies are installed rather than from backup.
    ansa82 likes this.
    10-05-2018 11:59 AM
  5. ansa82's Avatar
    thanks!!
    10-06-2018 12:25 PM

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