10-18-2019 04:08 PM
40 12
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  1. mikeblade82's Avatar
    having problem with stock camera on my phone, dont know if it started after phone software update or snapchat update.problem is if i go use snapchat, then go use my stock camera my camera freezes, and crashes. anyone else having this problem
    cgoulart35 and AmyC76 like this.
    07-12-2019 10:58 PM
  2. Mike Dee's Avatar
    having problem with stock camera on my phone, dont know if it started after phone software update or snapchat update.problem is if i go use snapchat, then go use my stock camera my camera freezes, and crashes. anyone else having this problem
    Try it in safe mode....if it still does it then it's not likely Snapchat


    Edit: I read your post again.... Is it only happening after you use Snapchat and then use then use the stock camera?
    07-12-2019 11:12 PM
  3. mikeblade82's Avatar
    07-13-2019 12:25 AM
  4. mikeblade82's Avatar
    i got it to work now lol. after many uninstalls of snapchat it works now
    07-13-2019 12:51 AM
  5. mikeblade82's Avatar
    update, problem came back
    07-13-2019 09:28 PM
  6. mustang7757's Avatar
    update, problem came back
    You still have snapchat installed?
    07-13-2019 09:47 PM
  7. rizzo269's Avatar
    I've seen it also. Are you using the beta for Snapchat?
    07-13-2019 10:05 PM
  8. mikeblade82's Avatar
    no just the one from the market
    07-13-2019 11:29 PM
  9. mikeblade82's Avatar
    As soon that the app is deleted camera works
    07-14-2019 02:30 PM
  10. mustang7757's Avatar
    As soon that the app is deleted camera works
    Something up with that app .
    kct1975 and Nostromo79 like this.
    07-14-2019 02:42 PM
  11. mikeblade82's Avatar
    update still have the problem going on but i found away around it. if i open the stock camera and see that there is a delay on the picture before it crashes ,i just switch to front camera then back it stops it from cashing
    07-31-2019 12:44 AM
  12. djmac182's Avatar
    This has happened to me a couple of times now too after I installed the June 1st update (Sprint).
    08-02-2019 01:48 PM
  13. cgoulart35's Avatar
    This is happening to me to as well. I have found a temporary fix until Snapchat decides to acknowledge this problem. Uninstall Snapchat, install a previous version .apk file of the app instead. I have version 57.00.00 and it seems to be working fine. Turn auto-updates off for snapchat in the app store.
    08-05-2019 09:49 PM
  14. JFeisty's Avatar
    Thank you for this post! I couldn't, for the life of me, figure out why my camera "randomly" crashes. Turns out it's not random at all...it only happens after using Snapchat. Very reproducible.
    Nostromo79 likes this.
    08-08-2019 11:33 AM
  15. Midila's Avatar
    I have recently experienced the same issues as well. What works for me is similar to mikeblade82 - if you switch the camera while it lags from front to back or vice versa, it unlags and works. I've managed to reproduce the issue pretty consistently. When I leave my snapchat app on the back camera and try to open up the stock camera app while its left on the front camera - I get the camera failed message 100 percent of the time. If I put my camera on the front on the snapchat app and open my stock camera with the similar configuration - no problem at all.
    08-09-2019 07:24 PM
  16. mustang7757's Avatar
    Have you guys reached out to snap chat ? More complaint maybe they get update out faster.
    08-09-2019 07:35 PM
  17. Abbers727's Avatar
    Maybe this is my problem too... I just made a post. my camera crashes sometimes and it had trouble focusing when I was making a video on Snapchat.
    08-09-2019 11:53 PM
  18. Abbers727's Avatar
    Have you guys reached out to snap chat ? More complaint maybe they get update out faster.
    I e-mailed them but I haven't received a response.
    08-12-2019 08:07 PM
  19. mustang7757's Avatar
    I e-mailed them but I haven't received a response.
    Give them couple days
    08-12-2019 08:42 PM
  20. Abbers727's Avatar
    Give them couple days
    I e-mailed them Friday. So I guess wait 2 more days? lol.
    08-12-2019 09:10 PM
  21. mustang7757's Avatar
    I e-mailed them Friday. So I guess wait 2 more days? lol.
    Yeah definitely give them 2 more days , over the weekend usually get nothing most places
    Abbers727 likes this.
    08-12-2019 09:15 PM
  22. Abbers727's Avatar
    Yeah definitely give them 2 more days , over the weekend usually get nothing most places
    Still nothing yet. Maybe I'll hear back tomorrow? Because Snapchat , when I use my rear camera, lags or doesn't focus.
    mustang7757 likes this.
    08-13-2019 11:45 PM
  23. mustang7757's Avatar
    Still nothing yet. Maybe I'll hear back tomorrow? Because Snapchat , when I use my rear camera, lags or doesn't focus.
    Ok let's see , keep me posted. Yeah it's a issue with that app
    08-13-2019 11:48 PM
  24. Abbers727's Avatar
    Ok let's see , keep me posted. Yeah it's a issue with that app
    I will. I keep trying to check my spam folder as well to make sure that their e-mail didn't go to the spam folder. Hopefully, others have sent e-mails (to Snapchat) too.
    mustang7757 likes this.
    08-13-2019 11:49 PM
  25. mustang7757's Avatar
    I will. I keep trying to check my spam folder as well to make sure that their e-mail didn't go to the spam folder. Hopefully, others have sent e-mails (to Snapchat) too.
    Ok , hopefully gets resolved soon
    08-13-2019 11:53 PM
40 12

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