1. anon7953858's Avatar
    My screen was shattered on my old Galaxy S3. I used my insurance to order a new replacement one from Asurion. It came, but the SIM card is not activated. All text messages fail, I do not have 4G, and whenever I try to call someone a voice operator comes up saying "Welcome to MetroPCS! What would you like to do?" I am kind of freaking out because I have to send the old phone back ASAP, but I can't do that if my new phone isn't working. A sheet that came with the phone said "Step 3: Follow activation instructions from a paper that is also contained in the box", but no such paper came with the phone. Also the receipt provided a contradictory statement saying "Your phone should have arrived activated. If not please visit a MetroPCS store." I am living in Chicago though and there is not a single MetroPCS store in the entire state of Illinois. if someone could help that would be great.
    08-20-2013 05:39 PM
  2. heelanaya's Avatar
    My screen was shattered on my old Galaxy S3. I used my insurance to order a new replacement one from Asurion. It came, but the SIM card is not activated. All text messages fail, I do not have 4G, and whenever I try to call someone a voice operator comes up saying "Welcome to MetroPCS! What would you like to do?" I am kind of freaking out because I have to send the old phone back ASAP, but I can't do that if my new phone isn't working. A sheet that came with the phone said "Step 3: Follow activation instructions from a paper that is also contained in the box", but no such paper came with the phone. Also the receipt provided a contradictory statement saying "Your phone should have arrived activated. If not please visit a MetroPCS store." I am living in Chicago though and there is not a single MetroPCS store in the entire state of Illinois. if someone could help that would be great.
    do not fear call metro pcs customer service number or visit metro pcs.com and then chat with a specilist online
    08-20-2013 05:43 PM
  3. Scott Kenyon's Avatar
    My screen was shattered on my old Galaxy S3. I used my insurance to order a new replacement one from Asurion. It came, but the SIM card is not activated. All text messages fail, I do not have 4G, and whenever I try to call someone a voice operator comes up saying "Welcome to MetroPCS! What would you like to do?" I am kind of freaking out because I have to send the old phone back ASAP, but I can't do that if my new phone isn't working. A sheet that came with the phone said "Step 3: Follow activation instructions from a paper that is also contained in the box", but no such paper came with the phone. Also the receipt provided a contradictory statement saying "Your phone should have arrived activated. If not please visit a MetroPCS store." I am living in Chicago though and there is not a single MetroPCS store in the entire state of Illinois. if someone could help that would be great.
    They will be able to perform the activation. I don't believe anyone here will be able to be of much assistance. Your phone should be able to call the MetroPCS 800 number for customer service, and you could have your IMEI written down to give to them. Tell them what happened and they'll be able to rectify it by phone for you. The device should not need to be present.
    08-20-2013 05:44 PM
  4. anon7953858's Avatar
    do not fear call metro pcs customer service number or visit metro pcs.com and then chat with a specilist online
    Could you provide a link to the specific place on the site that I could chat with someone online please?
    08-20-2013 05:48 PM
  5. heelanaya's Avatar
    Could you provide a link to the specific place on the site that I could chat with someone online please?
    yes create an account and after that you should see a online chat box box pop up
    https://secure.metropcs.com/metro/profile/webSignIn.jsp
    08-20-2013 05:52 PM
  6. anon7953858's Avatar
    yes create an account and after that you should see a online chat box box pop up
    https://secure.metropcs.com/metro/profile/webSignIn.jsp
    I logged into the link you gave me, but after signing in, the page that followed said "WE'RE SORRY. THIS REQUEST CANNOT BE COMPLETED. The page or file you requested does not exist."
    08-20-2013 06:03 PM
  7. anon7953858's Avatar
    Oh wait, nvm. I think I got it.
    08-20-2013 06:08 PM
  8. heelanaya's Avatar
    I logged into the link you gave me, but after signing in, the page that followed said "WE'RE SORRY. THIS REQUEST CANNOT BE COMPLETED. The page or file you requested does not exist."
    hmmm weird okay do this dial *228 from your new phone and try to activate that way if not try one more time by logging in to metropcs.com
    08-20-2013 06:09 PM
  9. Asurioncares's Avatar
    Hi NikoJohn. We want to help get you up and running as quickly as possible. Do you have Twitter? Tweet us your claim number and a contact number to @AsurionCares. We'll have one of our specialists reach out to you asap! Be sure to include #ACForum in your message to help us identify your request. If you don't have a Twitter account, you can also email us the same information to socialmediateam@asurion.com. We look forward to speaking with you soon. Thanks!
    08-21-2013 05:22 PM

Similar Threads

  1. rooting my samsung galaxy note 10.1 to dual boot with windows phone 8
    By ApacheOmega in forum Samsung Galaxy Note 2
    Replies: 2
    Last Post: 08-23-2013, 04:13 AM
  2. Replies: 11
    Last Post: 08-21-2013, 11:10 PM
  3. What not to do if you pre-ordered the Droid Maxx
    By shouldbmtnbikn in forum Motorola Droid MAXX
    Replies: 6
    Last Post: 08-21-2013, 05:27 PM
  4. How can I get data/files from a phone with a screen that's not working
    By Dave Mustaine in forum General Help and How To
    Replies: 3
    Last Post: 08-20-2013, 05:49 PM
  5. Tab 3 8.0 some apps not seeing this as a tablet?
    By livewiremaxx in forum Samsung Galaxy Tab 3
    Replies: 1
    Last Post: 08-20-2013, 03:05 PM
LINK TO POST COPIED TO CLIPBOARD