1. AC Question's Avatar
    my s3 is staying on the Samsung start up logo .this is the second time it has happened .the first time it was sent back to Samsung to fix under warranty .they replaced a main board .now the same thing has happened again. why is my s3 hard ware crashing .could you advise whats the next best step in getting it fixed. I would now like a replacement as this is the second time I have now lost data.thankyou
    04-19-2015 02:28 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Your best bet is to contact Samsung again and explain to them the situation. I'm not sure how long the warranty lasts for a repair, but if they do agree to do something about it, they might only offer to repair it again. From what I've read of others' experiences, Samsung usually doesn't send a replacement phone.

    In the meantime, see if you can boot into Recovery and wipe the cache partition: http://forums.androidcentral.com/sam...2-s3-tab2.html
    04-20-2015 01:19 AM

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