[AC Question]

my s3 is staying on the Samsung start up logo .this is the second time it has happened .the first time it was sent back to Samsung to fix under warranty .they replaced a main board .now the same thing has happened again. why is my s3 hard ware crashing .could you advise whats the next best step in getting it fixed. I would now like a replacement as this is the second time I have now lost data.thankyou

[B. Diddy]

Welcome to Android Central! Your best bet is to contact Samsung again and explain to them the situation. I'm not sure how long the warranty lasts for a repair, but if they do agree to do something about it, they might only offer to repair it again. From what I've read of others' experiences, Samsung usually doesn't send a replacement phone.

In the meantime, see if you can boot into Recovery and wipe the cache partition: http://forums.androidcentral.com/sam...2-s3-tab2.html