1. Tom Mighell's Avatar
    I am having an issue with Samsung Music and my lock screen. I opened it once, checked it out, and now it randomly pops up on my lock screen, and won't go away - in Settings on the Lock Screen Widgets page, the option for "Favorite Apps or Camera" is OFF, and greyed out. So I can't figure out why it's there, and why I can't remove it. Any suggestions?


    06-22-2013 10:43 AM
  2. thekC's Avatar
    When you pull down the drop down menu, is the app showing there? If so, there should be an 'x' to close the program.

    Posted via Android Central App
    06-22-2013 10:58 AM
  3. Tom Mighell's Avatar
    Sorry, I am new to Android - by drop-down menu, do you mean the Notifications pull-down? No, it's not there.
    06-22-2013 12:36 PM
  4. nelonez's Avatar
    Open the music app then hit menu and choose End

    Sent from my SAMSUNG-SGH-I337 using AC Forums mobile app
    06-22-2013 11:24 PM
  5. Tom Mighell's Avatar
    The music app was never opened - I don't use it. There is nothing to end.
    06-23-2013 09:20 AM
  6. dava's Avatar
    i have the same problem, its also not open or running in the multi task menu or running apps menu, i have had to restart the phone to get rid of it from the lock screen very anoying!
    06-23-2013 11:06 AM
  7. Leigh Summer's Avatar
    i'm having the same issues, i don't have any music on my phone and it keeps popping into my lock screen-only rebooting removes it!!!
    10-31-2013 06:25 AM
  8. bri637's Avatar
    I too am having the same problem ever since applying the 4.3 update on my phone last night. It would appear in my lock screen and I'd close the app, only for it to reappear a few minutes later. I finally went into the Application manager, found the Music app, tapped Turn Off and so far it seems to have done the trick.
    10-31-2013 10:04 AM
  9. elijoh's Avatar
    This is happening to me too and it's super annoying. I never play music on my phone yet the samsung music player is always open on the lock screen and sometimes on the pull down menu. I know how to end it, but I don't want it showing up in the first place. Anybody??
    11-06-2013 09:42 AM
  10. GWILKS's Avatar
    Waken the screen but don't unlock it. Swipe down the lock screen widget (whether it be the music player or clock) it will drag down and become a menu of some sort. Then just long press on the music widget, and drag to the 'remove' at the top

    That, or, do the same swipe down from the widget, and look at the very bottom. There will be a page indicator for however many you have. My problem with the music player was that it was set to the 'home' lock screen. I simply just changed the home lock screen back to the clock, and left the music on the side

    Sent from my Galaxy S-Fawhore
    11-06-2013 12:05 PM
  11. NHmusic's Avatar
    Found a solution! Go to settings>application manager, select the music app, then click TURN OFF. It should be removed from your lock screen!
    11-07-2013 03:13 AM
  12. Dixie DeCoite's Avatar
    I'm having this same problem. My music app is off and the player is still on my lock screen
    11-13-2013 01:33 PM
  13. Paul Dubai's Avatar
    I bought my Note 3 in Dubai two weeks ago and I have the same issue. The app appears randomly and even if I hit x it reappears. To cap it all, Music then starts randomly. What can I do??
    11-13-2013 01:45 PM
  14. Kilgore Trout's Avatar
    Often these sort of issues can be fixed by clearing data for the program that is causing you trouble. That basically resets it to the state it was in before you somehow activated it.

    Go into system settings.

    Click on the tab that says "More"

    Click on "application manager"

    Scroll down to "Music"

    Click on it.

    Click on "Clear Data"
    11-13-2013 03:16 PM
  15. Randall Bratton's Avatar
    Hitting the X only turns it off temporarily. It comes back the next time the lock screen appears.

    Paul's solution works. But what if someone wants to keep the music app, and just not have it on the Lock screen? This does not seem possible, or they made it difficult to do. Under the "Lock Screen" page in settings, there is an option that says "Favorite Apps." This is On, and is grayed out, so it cannot be turned off or configured.
    01-20-2014 01:13 PM
  16. Martlark's Avatar
    Open settings. Search for apps. Open apps. Find Samsung music. Tap. Go down and tap more settings. Disable control using lock screen. Disable music with screen off. Should fix it
    03-30-2018 03:40 PM

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