01-25-2018 03:54 PM
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  1. ironass's Avatar
    You are the second person today that has been diagnosed with a faulty motherboard causing reboots, by Samsung.

    See, http://forums.androidcentral.com/sam...ml#post4621380
    08-20-2015 02:18 PM
  2. Dave Douglas's Avatar
    Mine has started doing the reboot thing. I just checked for a software upgrade in settings, and there is one. Downloading now. Hopefully, this will solve the problem....more to come.
    08-20-2015 04:01 PM
  3. Hung Dong's Avatar
    Has anyone tried this to fix the thermal issue?

    Google play services was quickly eating up the battery on my S5. Time will tell if it fixes my rebooting problem.
    search for Google Play Services battery drain fix
    The above solution fixed my random rebooting issue.
    08-24-2015 10:41 PM
  4. MickelX2's Avatar
    I recently bought a certified preowned S5 from T-Mobile... mine keeps doing this too. from playing jarrasic world or angry birds, being on Facebook, or Spotify...
    i always close my apps so i only have one or two open at a time. All my apps are from the Google play store, and they are apps i used when i had a cheep ZTE phone and that never restarted on me. It was way slower, but it never randomly restarted on me like this. I was just tryna type a text once and it did it, so i got rid of my Kika Keyboard because i thought that might have done it. but alas this issue continues. Like, i understand it slowing down when im playing a game and a FB Chat Head pops up but this is crazy..... also even after closing all apps and turning on arplane mode/battrysaver it was still pulling 1.5 Ghz on the CPU out of the 1.66 it says the phone has.... i was even trye stoping sevices but it was still super slow
    I cant afford i new phone i just bought this one a month ago, finally got off my china phones and spent money on what s supposed to be a good phone....
    My HTC One w/ Windows never restarted but i cant stand the lack of apps, and limmited functionallity

    edit... as i was reading ironass trying to help the other guy(dont remeber name) my phone just restarted..... it was just sitting there i was reading, then i heard the t-moblie start up sound, i look down and its starting back up. no apps open just sitting there
    08-26-2015 02:24 PM
  5. Rukbat's Avatar
    Run SystemPanelLite and see what's running that shouldn't be.
    08-27-2015 01:38 AM
  6. SamsungSteals's Avatar
    Hi,
    I've also got a Galaxy s5 g900f. It also randomly restarts and has been doing so ever since I bought it new, in early May. I have factory reseted my phone many, many times, tried it in safe mode, tried it using only Samsung provided applications, tried it with and without the sd card (which also happens to be Samsung). No luck, it just keeps restarting.

    Samsung made me send it three times to a repair centre (since May), which found nothing wrong with the phone. They told me that that proved my phone was alright and that the problem was surely something with the software. They also asked me (for like the millionth time) if I had tried a factory reset...

    I flashed Exodus (a custom rom) to my phone, thinking that that might be the solution (I know that may void the warranty but the issue is moot in my case, since Samsung assures me my phone is fine). In any case, Exodus custom rom and all, the phone keeps randomly restarting. The custom rom is otherwise nice looking, fast, and in my case, absolutely useless.

    None of the solutions I've seen offered around on the internet was any good for my particular handset. Hope you guys have better luck. The phone costed me 400 Swiss francs, and is going to a recycle centre pretty soon.
    08-30-2015 04:18 PM
  7. ironass's Avatar
    Hi,
    I've also got a Galaxy s5 g900f. It also randomly restarts and has been doing so ever since I bought it new, in early May. I have factory reseted my phone many, many times, tried it in safe mode, tried it using only Samsung provided applications, tried it with and without the sd card (which also happens to be Samsung). No luck, it just keeps restarting.

    Samsung made me send it three times to a repair centre (since May), which found nothing wrong with the phone. They told me that that proved my phone was alright and that the problem was surely something with the software. They also asked me (for like the millionth time) if I had tried a factory reset...

    I flashed Exodus (a custom rom) to my phone, thinking that that might be the solution (I know that may void the warranty but the issue is moot in my case, since Samsung assures me my phone is fine). In any case, Exodus custom rom and all, the phone keeps randomly restarting. The custom rom is otherwise nice looking, fast, and in my case, absolutely useless.

    None of the solutions I've seen offered around on the internet was any good for my particular handset. Hope you guys have better luck. The phone costed me 400 Swiss francs, and is going to a recycle centre pretty soon.
    Hello and welcome to Android Central SamsungSteals!

    Sorry to learn you are having problems with your phone. I presume that it is the G900F, international model?

    Having tried all the usual things that I would recommend, to no avail, I would suggest, as per #2.7 of S5 Lollipop Update Problems - Dummies Guide, that you download the stock Samsung firmware for your model of phone, CSC and Product code and flash it via Odin.

    If your problem persists, it is almost certainly a faulty motherboard and you will need to demand that Samsung test it under your 2 year warranty.
    08-30-2015 04:30 PM
  8. Hung Dong's Avatar
    It will not let me leave a link. But if you search for: Google Play Services battery drain fix

    After I reinstalled a newer version Google Play Services my battery life is great, the phone stays cool, and it has not rebooted randomly again. Has anyone else tried this? Did it fix the problem for you too? I have a S5 on Verizon running a custom ROM called MOAR.
    Thanks,
    Hung
    09-02-2015 09:52 PM
  9. sssrb01's Avatar
    Downgrade to Kitkat...lollipop for s5 is useless and has loads of bugs and issues.

    Sent via SM-G900F (LTE version)
    09-28-2015 07:37 AM
  10. JackNL's Avatar
    Got this same problem with my S6. Brought my phone also (twice) to a Samsung repair center. Still have the same problems you're experiencing with your S5.

    10-28-2015 03:37 AM
  11. maltrae's Avatar
    New insight: I disabled the "Smart Network Switch" option under Wi-Fi and haven't had the problem since. When I enable it, the phone will reboot within 10 minutes. Can anyone test this and see if it works for them? I saw someone else had noticed an issue with the 5GHz band - maybe related???
    Has anyone else tested this option yet? This continues to work for my phone.
    10-28-2015 09:17 AM
  12. jodilsween's Avatar
    I have ATT
    10-31-2015 01:25 PM
  13. Ali S5's Avatar
    Hello all, So my S5 from Telus, started acting up last week, when it would get stuck with distorted line on the screen and restart, after trying a factory reset and basic troubleshooting steps I decided to take it to Samsung center. Where I was told that the phone needs a main board replacement, and although the phone is less than a year old, the warranty is void because I had rooted the phone in the past, and will cost me $450 to repair. Now since it makes no sense for me to spend so much for repairs, I am wondering if others, who were facing similar issue, had any luck getting it resolved without a motherboard replacement? Thanks
    11-22-2015 02:29 PM
  14. Southtomidwest's Avatar
    So my note 4 edge just started restarting for no reason last night. My phone would stay on for no more than 2 mins. I took the battery out that didn't help and the sim card didn't help. My memory was fine. So the short time I had my phone on I deleted the rhapsody app which I felt was taking up a lot of space because I download 100 plus songs to my phone. Soon as I did it my phone started working fine. So odd. I thought it was the upgrade I did 2 days ago but I'm sure it didn't help with the app. Rhapsody gave me problems on my old iPhone. Just don't download music to your phone no matter how much space you have. You can also try to delete the app that is taking up most of your space on your phone. Might be "clogging" the ram/memory.
    12-11-2015 07:17 PM
  15. Andrea Swart's Avatar
    It seems like the only carrier that was mentioned was t-mobile. (which I also have) could this be some of the T-Mobile bloatware/customization?
    Nope. I'm on Verizon and have the exact same issue. At least once a day my NEW Samsung Galaxy S5 restarts at the most random times, always after a 5 minute black, unresponsive screen.
    12-25-2015 09:11 AM
  16. jtcromer's Avatar
    This is my thoughts, as I'm reading it seems to be just t-mobile.
    I have AT&T. Mine restarts all the time. And I mean all the time.
    It has gone through spells where it won't let me answer calls, as the slide to answer slides, but doesn't answer.
    Then, I'll get poor battery charging alerts. Saying the battery is draining faster than it can charge. All of this started after the lollipop update. I'm suspicious of that.
    Part of me thinks the carriers, phone companies add a little shenanigans to keep us buying phones due to all the bugs they plant in updating software...
    01-12-2016 10:22 AM
  17. Elizabeth Hallahan's Avatar
    Has anyone found a solution to this problem? My phone just started doing this. I have been searching solutions online for the last few days but nothing seems to have worked. I am currently in the middle of a factory restore, but even through the restore process it has restarted several times. Sometimes it restarts randomly, other times the screen glitches and then it restarts. Occasionally, I cannot get it will not turn back on unless I pull the battery.

    I know some people have mentioned this being a network issues, but I am on Bell Canada.
    03-12-2016 04:48 PM
  18. queequeg99's Avatar
    So, I've been getting email notifications for this thread since I first reported my issue way back in late 2014/early 2015. I thought I would follow up. Just a reminder: I bought my S5 through Verizon in September 2014 and the autorebooting started about two months after purchase. It was terrible and made the phone unusable. I did factory resets, bought new batteries, deleted everything, new Micro SD cards (or none at all), and finally did the full reset at a Samsung kiosk at Best Buy (damn thing autorebooted as I walked out the friggin' door).

    I ended up sending the phone in to Samsung, who essentially replaced all of the operational pieces of the phone. Since then (well over one year), I can recall only a single unexpected reboot. So it is safe to say that I had a phone with a significant manufacturing defect that took some time to manifest itself. Kind of surprising given the steep bathroom defect curve. But my guess is that many of the persistent reboot issues are hardware related.
    03-12-2016 05:08 PM
  19. awiztheboss's Avatar
    So just using my mother's galaxy S5 i found that the first time it did it it told us that the android system unexpectedly stopped, so I clicked "ok" and the system restarted today was the second time, it just up and restarted i think it's because my mother just runs too many apps and doesn't close them so its kinda like it crashed
    06-11-2016 11:21 PM
  20. Lulu_Bear21's Avatar
    Mine is doing the same exact thing.I checked the battery and the Microsd sim card.None were the problem.My phone won't even turn on anymore.It's just restart,restart,restart,restart.I really don't know what to do anymore.
    07-01-2016 12:07 PM
  21. dukenukem7j's Avatar
    I have samsung S5 G900f and I upgraded to Android 6 with Odin. I faced occasional restart, after call, but in stand by also. I found that chrome may be a problem.So I have done the following and I hope that you will be lucky too.
    1. Do the factory reset.
    2. Uninstall and disable google chrome
    At least try, it helped me, two days I do not have occasional restarts.
    Best regards
    07-04-2016 01:49 AM
  22. mrvision86's Avatar
    Hello,

    I bought a Samsung Galaxy S5 mobile phone without any locks in Switzerland. It worked always fantastic. No problems. Recently, after the Operating System Update from 5 to 6 my phone started to reboot randomly.

    So I went to the internet and checked possible soutions. These were:
    - Try to reduce amount of apps
    - Try to use it in safe mode
    - Try to factory reset

    Nothing worked. The phone still rebooted randomly.

    How did I solve the problem?
    I started to look for a custom rom. So I found a nice video on the internet. I did exactly what he said, from the beginning to the end.

    After that I had a custom ROM on my smartphone. Since then, no more problems, no more reboots. Its important that u disable all the Auto-Updates. Googleplay Auto-Updates (googleplay, settings) as well as the other updates under android, settings, about device and android, settings, security. My Solution is a downgrade of the Operating system from 6 to 5 and disabling all the Update-Functionality.

    In case u installed ur new custom rom and messed it up with the update. u have the problem of the notification "softwareupdate postponed". U cannot delete manually the downloaded 800 MB update-files, because android does not allow you that. How to get rid of it of the downloaded update-files ?
    - Factory reset will do the job.


    What else u need to do after the successful installation of the custom rom (Android 5) and the diabling of the OS/APPs, etc.?
    - ur mobile data will not work, even tough ur mobile data is activated in the android menu. To fix that u have to call ur phone provider and ask for details. They will tell u some information u have to type in under settings, more networks, APN (Access Point Names).


    After that ur phone is as good as in good old times. (Android 5). I use my phone now with Android 5, with no auto-updates and it just works amazing again. I don't want this update-crap anymore. It costed me a week. A friend of mine bought Samsung galaxy s7 because of that ****ty update.


    Greets
    mrvision
    07-28-2016 04:39 AM
  23. Erran Andrews's Avatar
    I have had my galaxy S5 since April (a couple weeks after it was released)
    My phone has worked flawlessly until mid august.. it has been having this bad habit of restarting it self when I am using it... It is kind of frustrating because I do not know how to replicate this problem and I have been trying plenty of solutions that I have read online.

    Things I have done > Factory Reset: I did a factory reset and while I was uploading contacts through kies it restarted
    I have used another launcher: it still restarted while I was web browsing. ( did not download any apps for a couple days and problem still persisted randomly due to web browsing)
    Turned off Google Sync: It seemed to have solved the problem because it did not restart for like 2 days, but while using Pandora it lagged the music and it ended up restarting again.
    Cleared the cache/cookies: did nothing and still randomly restarted.
    Removed all facebook applications: problem still persist after a while of use.

    It has been frustrating because it also restarts during important phone calls as well... it is just so random I cannot take it in to At&t because I have no idea how to show the problem. I am on contract so I really want to figure something out since it has not even been 2 years.


    If anyone has any suggestions please let me know, thanks!
    Go to your sd card and select the Android folder and delete the files which are nearly all the junk collected from downloads etc. Sometimes I've had to delete a few times.
    That should do the trick.
    07-28-2016 06:03 PM
  24. nikkimarie4884's Avatar
    No, I have AT&T and it does it all the time. Even when I am on the phone. It is super annoying, I think it is something with the programing.
    08-16-2016 08:37 AM
  25. Rich Webber's Avatar
    This thing seems to becoming pandemic with android users. I am seeing it everywhere. I have been working with my service provider and told to buy a new phone. Gee......... I wonder??
    08-20-2016 02:41 PM
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