My phone is from Verizon and I got it in May. I called Samsung and they said that I still have a warranty and can send it in and get a free replacement if the phone doesn't have any physical or liquid damage. I am not sure whether or not the damage I got is physical. I do no have insurance on my phone.
So my phone fell from my pocket onto a tennis court (about 3-4 feet). The screen has the smallest two-to-four little cracks on the top and bottom left sides. You hardly can see them unless under intense light. Anyway, the phone is black and unresponsive. The phone itself isn't working. The phone LED light in the top left corner blinks blue and when it's plugged in the light blinks the default red light (not unusual). The Recent Apps button and Back arrow will both light up and blink repetitively. Synonymous with the blinking is a vibrate.
I was just wondering the following:
1.) Could the damage be more than just a broken screen?
2.) If so, would Samsung consider this physical damage? I did mention to the woman on Customer Service that my phone had dropped prior to the damage.
3.) If taken to a phone repair shop or my Verizon store, would they be able to replace or fix this issue for less than $100 ?
Thank you
So my phone fell from my pocket onto a tennis court (about 3-4 feet). The screen has the smallest two-to-four little cracks on the top and bottom left sides. You hardly can see them unless under intense light. Anyway, the phone is black and unresponsive. The phone itself isn't working. The phone LED light in the top left corner blinks blue and when it's plugged in the light blinks the default red light (not unusual). The Recent Apps button and Back arrow will both light up and blink repetitively. Synonymous with the blinking is a vibrate.
I was just wondering the following:
1.) Could the damage be more than just a broken screen?
2.) If so, would Samsung consider this physical damage? I did mention to the woman on Customer Service that my phone had dropped prior to the damage.
3.) If taken to a phone repair shop or my Verizon store, would they be able to replace or fix this issue for less than $100 ?
Thank you
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