1. AC Question's Avatar
    I tried using a numerical code, fingerprint, and alphabetical code. After a few weeks, days, or even hours, the phone's security setting will be gone and the phone remains unlocked. Verizon guy says it's a software issue. Any answers?
    02-28-2016 02:26 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! That's a pretty bad software issue. Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-10404. If that doesn't help, see if the problem persists in Safe Mode (steps are also in that link).
    02-28-2016 05:27 PM

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